Freelance Case Management : Choisissez les savoir-faire que vous recherchez

Résumé d'expériences de Chloé,
freelance CASE MANAGEMENT résidant dans Paris (75)

Director / Principal UX, DesignOps & Accessibility Consultant
Inclusive MetaDesign
2015 - 2026
Client: UBS, Schneider Electric, Microsoft, Stuart, Kahoot, Pelta defence, Assurone Group, Energisme

Scope & Responsibilities
- Led end-to-end UX strategy and delivery for large-scale enterprise platforms (onboarding, compliance, case management, data & AI products).
- Designed and scaled agentic and AI-powered systems to reduce manual processes, accelerate decision-making, and improve operational efficiency.
- Established DesignOps, ResearchOps, and Accessibility governance across multi-product portfolios and international divisions.
- Defined and executed enterprise accessibility and regulatory strategies aligned with EU requirements and internal risk frameworks.
- Influenced product investment, prioritisation, and roadmap decisions at executive and portfolio level.
- Worked cross-functionally with engineering, legal, compliance, data, and executive leadership in highly regulated contexts.

Enterprise Impact:
Global AI Case Management Platform (Banking)
Led the design and worldwide rollout of an agentic case management platform, collaborating with 600+ stakeholders across regions and divisions.
&#x2192 Reduced manual processing, accelerated compliance reviews, and standardized user experience across products.
&#x2192 Awarded GWM COO Brilliance Award and Best International Private Bank &#x2013 AI Adoption & Digital Innovation (2025).

Accessibility & AI Governance at Scale (Energy & Industrial)
Defined and deployed a division-wide accessibility and AI ethics strategy, embedded across 30+ critical initiatives.
&#x2192 Reduced regulatory risk and positioned accessibility as an executive decision criterion.
&#x2192 External recognition as Disability Smart Award finalist.

DesignOps & ResearchOps Transformation (6,000+ stakeholders)
Built and scaled enterprise DesignOps and ResearchOps frameworks, including tooling, governance, prioritisation, and insight repositories.
&#x2192 Enabled data-driven product and investment decisions across a 6,000+ product and technology community.

Operational Efficiency via AI & UX (Logistics & SaaS)
Designed AI-enabled customer support tooling, reducing tools from 8 to 3, improving productivity by +52%, and generating &#x20AC120K+ savings in a single-country PoC.

Enterprise Data & Visualization Frameworks
Designed scalable data visualization and information architecture frameworks adopted by 80% of enterprise products, contributing to award-winning design system governance.
Enterprise UX Strategy & Complex Systems

DesignOps, ResearchOps & Governance

Accessibility (EU Regulations, WCAG)

AI, Automation & Agentic Systems

Regulated Environments (Banking, Energy, Insurance)

Executive & Portfolio-Level Influence