System Analysis & Project Management using Dynamics CRM 2011, Dynamics CRM365
Working closely with internal clients to set priorities and roadmaps.
Managing client issues related to project.
Identifying key project risks, whether stated or not, and managing them to resolution or escalating them accordingly.
Collecting, defining and documenting business and technology requirements.
System Analysis
Customizations of pages, workflows, business rules (CRM2011 – CRM365)
Using SQL SERVER, TFS, Dynamics CRM 2011, Dynamics CRM365, SharePoint
Dynamics CRM System Analyst & Project Manager
PRODWARE
juin 2013 - novembre 2015
System Analysis & Project Management on MS Dynamics CRM applications 2011, 2013 (Worldwide clients)
Organize workshop with customers and technical consultants
Manage development resources based on planning of several projects
Analysis, Customization and Deployment
Data Migration
Deployment to the countries : France, Spain, Belgium, Netherlands, Germany, Israel, United Kingdom and Czech Republic
Training To Local Administrators
CRM scope includes the modules: Sales Force Automation, Marketing, Service Desk, Human Resources and Professional Services
Using SQL SERVER, TFS, Dynamics CRM 2011, Dynamics CRM 2013, SharePoint
PeopleSoft CRM consultant & System Analyst
BNP PARIBAS INVESTMENT PARTNERS
octobre 2009 - décembre 2012
PeopleSoft CRM consultant & System Analyst
CRM/Asset Management Application: Functional/Technical specifications, Code review, System & Business Analysis
Key point of contact between the Technology and the business
Documentation regarding business requirements, functional specification and documentation of release notes and user guides.
Communicate Business Requirements to Technical Teams
Responsible for tracking and documentation of status of projects to development management
Participate in the user acceptance testing including the supervision and the preparation of use and test cases
Coordinate with the different team to determine appropriate test plans, and ability to help support the product launch
Review Bugs and Issues to access criticality and assign to development groups.
Oversaw estimating of Gaps and technical solutions
Project Management
Using ORACLE, QUALITY CENTER, CMMI2, PEOPLETOOLS 8.49, BUSINESS OBJECTS, DATAWAREHOUSE
PeopleSoft CRM developer & Development Team Leader
MATRIX – MIZRAHI TEFAHOT BANK
juin 2004 - septembre 2008
CRM/Bank/Insurance Applications: specifications, development, testing, optimization
Implement PeopleSoft CRM, Field Services, Sales, Call Center, Marketing for customer running on windows and Oracle database with HTML interface.
Technical implementation of codes to upload volume data (customers, workers) into CRM.
Mentor developers not familiar with PeopleTools 8.x.
Integration with IVR (Interactive Voice Response) and CTI (Computer Telephony Integration)
Familiar with Financials and Insurance Project.
Present functionality reviews to functional team for possible uses within business team. Examples of presentations were worklist management, correspondence management, notifications, workflow, and issue/case management.
Oversaw estimating of Gaps and technical solutions.
Responsible for migration from SQL Server to ORACLE.
Manage team of 2 developers
Using ORACLE, SQL, SQL SERVER, TOAD, PEOPLETOOLS 8.46
C# developer & Development Team Leader
MEDIASLIDE
janvier 2002 - février 2004
E-Collaborating application
Develop several modules (Pager, Messenger, White board)
Organize testing methodology.
Manage team of 3 developers
Using C#, XML, JAVA
Java developer
VYYO
janvier 2001 - novembre 2001
Network Management System (NMS) application
Develop a network device monitoring - monitoring at the device level to determine the health of network components
Using JAVA, SQL, TCL/TK, SNMP
Java developer
août 1998 - décembre 2000
Web application generator
Develop Graphical User Interface to create a business website (Drag & Drop)
Using JAVA, Design Patterns, Swing and JavaScript
PeopleSoft HR developer
HP ENTREPRISE SERVICES – FRANCE TELECOM
aujourd'hui
HR Applications: design, functional specifications, development, testing, optimization
Develop interfaces between HR application and others external applications.
Implement a sophisticated algorithm for data integration.
Using ORACLE, TEST DIRECTOR, STAT, PEOPLETOOLS 8.49
Études et formations
Project Management Hamil - Israeli Center for Management
2017
Microsoft Dynamics CRM 2016 / 365 Customization and Configuration Matrix
2016
Microsoft Dynamics CRM 2011 Customization and Configuration Prodware Academy
2013
PeopleSoft CRM Development, Customization and Configuration John Bryce
2004
Bachelor of Science (BSc.) in Software Engineering Jerusalem College of Technology – Lev Academic Center
1995
Langues
Anglais - C2
Autres compétences
SKILLS
Languages: C, C++, C#, SQL, JAVA, PEOPLECODE, UML
Software: Toad, Quality Center, MS Project 2013, Visio 2013, Atlassian JIRA, SAP Business Objects, SharePoint, PeopleSoft, Dynamics CRM 2011, Dynamics CRM 2013, Dynamics CRM 2016
Databases: Oracle 9i, SqlServer, MySQL
Methodology: CMMI, AGILE, SCRUM
LANGUAGES
French: Mother tongue
English: High level
Hebrew: High level
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