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Résumé d'expériences de Christian,
freelance PMS habitant la Seine-Maritime (76)

• Digital & Cultural Transformation Consultant | Integration of Digital Solutions, Expert in CRM, PMS and POS solutions, CN

  Consulting, Paris, France
  Jan 2020 - aujourd'hui

  +25 years of experience in Hospitality, Retail, Information Technology and Digital
  transformation
  I have developed a strong expertise to onboard people with technology and to support owners
  and companies in their revenue growth.
  I am a passionate and dynamic person, and I am always concerned with the excellency of
  services delivery and quality of human relationships.
  My vision: Make customers happy and loyal thanks to a unique and satisfying digital
  experience implemented with passionate and expert people!
  I always put together my team and the customers around new innovative and challenging
  projects and even with sweat and hard work among us, there is always a place to smile, have
  fun and be proud of our achievements!
  My goal: Bring efficiency and increase revenue with the proper use of a simple piece of
  technology and an appropriate human touch.

• Regional Director IT Digital Transformation

  MEA, Accor SA, Dubai, United Arab Emirates
  Jan 2018 - Jan 2020

  Mission on Middle East & Africa perimeter:
  • To increase the collaboration with hotels and regional IT and operation departments in
  order to facilitate the Digital & Cultural Transformation as part of AccorHotels
  strategy and create an impact on revenue growth.
  
  The Digital Transformation team's main missions are:
  • Support hotels during the pre-opening phase and onboard new brands into Accor
  Digital environment,
  • Adapt and optimize all processes and methodology of knowledge diffusion on Digital,
  working closely with Regional Customer Services & Loyalty teams, in order to
  empower the operational departments to facilitate the Digital transformation and
  integration.
  • Maintain consistency in the way hotels are working in the region to enhance guest
  experiences by using the Accor Digital solutions.
  • Implement online payment solutions for 300 hotels in MEA with partners as Ingenico,
  Cybersource VISA platform, 3C Payment and Secure Pay.
  • Implement Mobility solutions for check-in & Check-out for UAE hotels
  • Implement Salesforce solution for 300 properties
  • Implement interactive and dynamic CRM solution for 300 properties
  • Support of the rollout of the new loyalty solutions (ALL: Accor Live Limitless) over
  MEA region.
  • Strategic partnerships with banks in UAE, Egypt and KSA and preferred suppliers
  • Generate revenue through the adoption of Digital Solutions by hotel operations and
  customers.
  • Team budget management, PNL
  • Scoring tools adoption in our properties
  • Talents development
  • Identify new technology to improve guests experiences

• Regional Rollout Manager

  (F.O.R.) Middle East, & Egypt, Accor SA, Dubai, United Arab Emirates
  Jan 2013 - Jan 2018

  • Plan, Coordinate & Drive the Rollout of Operation procedures for the Reservation,
  Sales & Distribution Platform for Middle East region.
  • Advice & Support to the VPs of Operations and the Development team with the
  Distribution Platform Key Benefits, for negotiations with new hotels & franchises.
  • Aet the Rollout priorities with the regional IT/PMS teams, & implement them through
  the Middle East Distribution Rollout and Support Manager ; feedback to Digital
  Services Rollout Team in Paris HQ.
  • Adapt or create Rollout recommendations and procedures in coordination with the
  regional IT/PMS team, and the Sales Relay for Accor New Application for Integrated
  Sales.
  • Implement the online payment systems integrated in the customer journey for 70
  hotels in UAE and Egypt hotels.
  • Implement Online Checkin & Fast Checkout within 100 properties in Middle East

• Manager, Accor SA,

  Opera Operational Roll-Out & Support, Paris, France
  Jan 2011 - Jan 2013

  • Responsible for the rollout procedures of OPERA PMS in EMEA region.
  • Supporting the countries to implement OPERA PMS in operational teams (migration,
  SOPs, training, Standards implementation, enhancement of local and regional needs
  (Taxes, guests data privacy, etc...)
  • Responsible of the Data integrity between OPERA PMS and Accor accounting system
  interface
  • Project manager for e-Billing project: online billing management software for BtoB
  and BtoC customers through certified digital invoices powered by VOXEL. Prepare
  the legal certifications validated by CNIL & AEPD (for France & Spain) in order to
  meet the country fiscal rules.

• Key Account Manager,

  Toshiba Tec, Paris, France
  Jan 2009 - Jan 2011

  • Sales Strategy Development
  • New businesses on Hospitality market
  • New development deals for Restaurants Chains
  • Presentation of the new products adapted to hospitality market.

• Protel Hotel Software and Tcpos Consultant,

  Ideosoft, Paris, France
  Jan 2008 - Jan 2009

  • Project management for all POS and PMS interface solutions for hotels in France
  • Setup and training for all F&B and PMS operational teams on the new Protel
  solutions, - Support of PMS and POS interfaces
  • Creation of procedures, SOPs and guidelines for operational teams.

• Project Manager,

  Micros System Inc, Nanterre, France
  Jan 2006 - Jan 2008

  • Project Manager for hotels & restaurant major accounts
  • Implementation of Property Management System and Point of Sales System in Hotels
  group
  • Ressources planning,
  • Risk management
  • Follow the project life cycle

• 2004 - 2006

  Sales Coordinator for Hotels & Restaurants
  • Develop existing portfolio for 3 and 4 stars hotels, Palace and hotels chains
  • Sale all Micros Fidelio solutions and create a migration plan of existing customers
  from Fidelio v6 to Opera PMS
  • Sales development of POS solutions
  • Sales development of e-distribution solution myfidelio.net for independant hospitality
  industry and small hotel groups
  • Followup of leads and products Demo

• Hotline manager for Fidelio Sales & Catering Solution
  2001 - 2004

  • Responsible of the Support team (3 persons) for Sales & Catering solutions
  • calls and ticketing management
  • Fix issues on Fidelio and/or Oracle Databases
  • Provide support on tools usage & optimisation of tasks
  • Online training
  • Adapt and implement analytic procedures
  • Develop specific reports as per customers needs on Fidelio reporting tool (R&R) and
  Oracle report tool.

• Installer & Trainer for Fidelio Sales & Catering Solution

  1999 - 2001

  • Responsible for the success of implementation and training of Sales & Catering
  solutions
  • Provide consultancy to sales and catering departments to adapt their existing processes
  with the new solutions
  • Manage the full setup of the solutions and coordination with the interface and
  technical teams for the server setup
  • Implementation of Meeting Matrix solution
  • Setup of Vision solution
  • Adapted training to the hotel Sales & banqueting team
  • Followup and refresh training
  • Support & hotline for hotels