Requirement Gathering
Gap analysis
Sales Cloud Customization
Testing
Pre-Sales training
Project Management -
Team Lead -
Reporting and Coordination
SAP ECC
SAP BW
Datalake
Functional Expertise of SAP C4HANA flows
Gathering of requirements - Animation of workshops with key users
Redaction of functional specifications and User stories for FIORI developments
Customization of S4HANA Services cockpit menu
Testing of the FIORI applications
Project methodology (Templates, requirements, UAT, Defect and Change request)
AGILE Methodology (Requirements, Refinement, Daily SCRUM, Demo,
Retrospective)
Functional Expertise of SAP CRM TPM Process management
Support / AMS on TPM flows
Redaction of modus operandi
Defect analysis
Stabilisation of the perimeter during the Knowledge transfer
Project Responsibility: Business Analysis – SAP C4C Project Management
Project management : Conception implementation UAT Deployment Hypercare and
communication with key users and end users
Gathering of requirements - Animation of workshops with key users
Design of the GAP analysis
Functional Expertise of SAP C4C flows
Build of a core-model for European departments
Project methodology (Templates, requirements, UAT, Defect and Change request)
Continuous improvement
Functional Expertise of SAP CRM flows (Sales, services)
Monitoring & analysis of production defects
Management of continuous improvement
Team Lead
Project Responsibility: CRM Cross solutions Functional Design
Gathering of requirements - Animation of workshops with key users
Design and Evolution of the business process management
Cross Application design of business flows
AGILE – SAFE Method
Functional Expertise of SAP CRM Process management
Gathering of requirements - Animation of workshops with key users
General and detailed design of SAP CRM CIC flows
Customizing of SAP CRM CIC flows
Functional Expertise of SAP CRM Process management
Customizing of SAP CRM CIC flows
SAP CRM SAP Hybris SAP FIORI Integration
Project Responsibility: Pre-Sales - SAP C4C Functional Consultant
C4C Sales & Services Solution prototyping
Providing C4C overview courses to SAP new joiner
C4C Support Team
Framing business needs
Functional Expertise of SAP CRM SD and C4C flows
C4C Sales Solution prototyping
Functional Expertise of SAP CRM TPM flows
Defect management
User guide for the Buying Center features