Davy Sylvere - Directeur de Projet IT CRM

Expérience professionnelle

1. PRACTICE MANAGEMENT & SALESFORCE PROGRAM DIRECTOR
Activities Details Budget & Peoples
▪ Leading Salesforce activities for the organization
▪ Defining and promoting Salesforce offer, including meetup and seminary
organization
▪ Developing Salesforce Businesses and revenue
▪ Defining and improving Salesforce delivery strategy and operations, including
Implementation Methodology
▪ Defining and running staffing strategy and setting sourcing approach and tooling
▪ Defining Development strategy (People, schedule and Competency)
▪ Managing Team performance
▪ Responsible for practice’s financial engineering
▪ Reporting to local and regional steering committees
▪ Member of global sales and Technology steering committees
▪ Launching Salesforce practice or new capabilities activities in locations
▪ Defining the local Salesforce offer, including revenue streams
▪ Defining and developing market approach and local communication
▪ Developing Salesforce Business
▪ Managing Salesforce Alliance Partner Program
▪ Representing the Firm into Salesforce Partner community and event
▪ Up to 100
people with Niji
▪ Up to 5,000K€

2. BID MANAGEMENT & ENGAGEMENT LEAD
▪ Engaging the firm on local and international opportunity
▪ Supporting Sales and Business Development on Global industry leader (including Alliance’s Channel
leads)
▪ Leading opportunity team on proposal preparation (solution and financial) in response to Customer’s
RfQ, RfI, RfP
▪ Supervising Salesforce engagement’s activities
▪ Coordonating multipartern BID’s
▪ Managing Alliance Partner relationship.

3. SALESFORCE PROGRAM DELIVERY LEAD
▪ Defining Transformation Journey approach
▪ Developing Pragmatic Solution Roadmap
▪ Defining Implementation Methodology in line with Client IT Quality Assurance principles
▪ Ensuring Customer’s Team onboarding (From Management to operation)
▪ Ensuring the quality of the Salesforce Delivery in relation with Salesforce standard
▪ Improving the relationship with Salesforce’s Sales Team
▪ Participating proactively to Salesforce technology and Sales events

4. MAIN DELIVERY PROJECT DETAILS
Client Project Details People & Budget
MOET HENNESSY
GLOBAL LUXURY COMPANY
RETAIL COMMUNITY CLOUD
IMPLEMENTATION IN EUROPE
(FRANCE-UK)
▪ Reengineering Implementation method
▪ Redefining solution, technology, and deployment
approach
▪ Leading project steering committees
▪ Leading implantation and integration teams
▪ Monitoring gates and planning
▪ Developing change management toolkit
▪
▪ PROGRAM
DIRECTOR
▪ Up to 10
resources on
direct
management
▪ A 1,800K€

project
******** Davy ******** 3 | 3
Client Project Details People & Budget
MACSF
FRENCH INSURANCE
COMPANY
LEAD & CAMPAIN
MANAGEMENT SCOPE
DEFINITION
(FRANCE)
▪ Supporting MACSF team in the definition of the lead &
campaign processes
▪ Defining lead and campaign functional scope
▪ Designing the lead and campaign solution, including
integration interface and peripheric application
reengineering
▪ Setting the implementation roadmap, including streams,
lots, planning and budget
▪ Reporting to MACSF steering committee
▪ PROJECT LEAD
▪ Up to 3 peoples
on direct
management
▪ A 720K€ project

WACKER
GLOBAL GERMAN CHEMICAL
COMPANY
SALESFORCE AND APTUS
IMPLEMENTATION IN
REPLACEMENT OF SAP CRM
(GERMANY)
▪ Client Account Management
▪ Coordinating Accenture and Salesforce resources on the
opportunity
▪ Development of Sales Cloud, Service Cloud and Pardot
offer.
▪ Supporting Sales efforts, including CRM and Digital
vulgarization at client site
▪ Setting Implementation approach, including project
methodology
▪ Managing the engagement, including interaction with Board
decision maker, presentation to steering committee,
upselling, Cross selling
▪ ENGAGEMENT
LEAD
▪ Up to 18
Resources on
direct
management
▪ A 3,000 K€

project
SANDOZ
GLOBAL PHARMA INDUSTRY
LEADER
SALESFORCE AND VEEVA
CONTINUOUS DEPLOYMENT
(GERMANY-SWISZERLAND-USA)
▪ Managing Veeva Global Implementation Program
▪ Coordinating both onshore and offshore resources to meet
client expectations.
▪ Defining country deployment plan including local
customization
▪ Developing local initiatives for custom solutioning
▪ ENGAGEMENT
LEAD
▪ Up to 10
resources on
direct
management
▪ For 2,000 K€

TRIUMPH INTERNATIONAL
GLOBAL SEDUCTIVE LINGERIE
FIRM
PARTNER RELATIONSHIP
MANAGEMENT SOLUTION
IMPLEMENTATION FOR SALESMAN
IN STORES
(GERMANY-FRANCE-ITALY)
▪ Customer IT Ecosystem Transformation Strategy definition
▪ Client IT Master Plan definition
▪ Customer Journey set up (Client Capabilities Urbanization)
▪ PRM implementation including Customer 360° view,
Predictive Marketing, Analytics and loyalty program, Supply
Chain insights and Geolocation Restocking
▪ ENGAGEMENT
LEAD
▪ Up to 15
resources on
direct
management
▪ For 900 K€

SCHNEIDER ELECTRIC
GLOBAL ENERGY SPECIALIST
SALESFORCE EPLOYMENT FOR
104 COUNTRIES
(FRANCE)
▪ Deployment Strategy Continuous Improvement (Secure the
basics and Deployments Industrialization mastered),
Reporting to the CRM Executive Committee & Schneider
Global Business Operations, Programs Roadmaps
Initialization
▪ Leading operational committees in conjunction with the
Business Process Owner, Change and training.
▪ New Process/Module Implementation-Support for local
deployment teams (Solution Release Board Member)
▪ License Management and Activation Process Optimization
▪ GLOBAL
DEPLOYMENT
MANAGER
▪ Up to 25
resources on
direct
management
▪ A 25,000K€

project
ALD INTERNATIONAL
A SOCIÉTÉ GÉNÉRALE COMPANY
REMARKETING LEASING
SALESFORCE FOR DEALERS AND
BROOKER IMPLEMENTATION
(FRANCE-PORTUGAL)
▪ Implementation Methodology (AGILE) and Roadmap
Definition
▪ Delivery Scenario Assessment
▪ Business Objectives Definition
▪ Impact analysis (Process, System, People, Cost)
▪ Solution design (Support to Solution Architect Team)
▪ Training and Deployment Material Design and Delivery
▪ Delivery Lead
▪ PROJECT LEAD
▪ Up to 3 resources
on direct
management
▪ A 800 K€ project
5. Additional Clients and Project list since 2001
JANSSEN PHARMA Veeva Connect maintenance, GROUPAMA Innovation Day, BPCE Customer centered workspace
reengineering, GIE CARTES BANCAIRES Single Authentication system implementation, ALSTOM EPM Solution
implementation, AIR FRANCE INDUSTRIES French Air Force AWACS Maintenance IT Tool Solution Concept Note, FDJ
CRM Solution Selection- Proof of Concept, AXA CRM Siebel Implementation, Deployment Strategy Definition, AIR
FRANCE-KLM FLYING BLUE Customer Solutions Optimization, MMA Multichannel CRM Strategy Definition, …