Delivered a global CRM roadmap across 9 countries and 4 brands,
reducing operational silos by 10%.
Boosted CRM adoption by 50% through effective stakeholder
engagement and agile delivery cycles.
Improved data governance compliance by 75% within sales and
marketing domains.
Led technical integrations between Salesforce Service Cloud,
Commerce Cloud, MDM, and Marketing Cloud to enhance customer
experience.
Aligned Salesforce architecture and integration strategy with
business goals, implementing high-impact cross-domain programs.
Managed multi-cloud initiatives, driving interoperability between
Service, Commerce, and Marketing Clouds for seamless customer
journeys.
Proactively communicated with executive stakeholders, ensuring
alignment on vision, deliverables, and outcomes.
Monitored program KPIs, measuring ROI and ensuring successful
post-go-live adoption.
Release Manager
Deutsche Glasfaser
2023 - aujourd'hui
Reduced release-related incidents by 20% through standardizing
deployment processes and improving release quality.
Optimized CI/CD pipelines, resulting in a 7% faster release speed.
Automated regression testing for CRM workflows, enabling quicker
business value realization.
Spearheaded the release lifecycle, ensuring smooth CRM integrations
and collaboration with DevOps for optimized processes.
Ensured data integrity by enforcing strict release standards and
automating data workflows in compliance with industry best
practices.
SALESFORCE RELEASE MANAGER
NATIONALE NEDERLANDEN /ACCENTURE CONTRACT
juillet 2022 - aujourd'hui
Set up release Management lifecycle across 3 Local Orgs supported my marketing & Experience
cloud
Ensured overall and transparent communication to all Salesforce/IT and business stakeholders and
provides them with schedules and details
Managed risks and resolved issues that affect release scope, schedule, and quality.
Conducted Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
Measure and monitor progress to ensure application releases are delivered on time and within
budget meeting or exceed expectations.
LEADER - DATA & ANALYTICS
GLOBAL DIGITAL PROGRAM
2020 - 2022
Ensure Commercial needs of PDx Commercial teams are met with digital tools & data solutions
aligning Sales, Marketing & IT teams to increase business value delivery creating a cohesive strategy
around enterprise Business intelligence.
Lead the Global Commercial Data & analytics priorities on Einstein analytics from Roadmap
definition to Delivery & Adoption
MANAGER SALESFORCE
SR TECHNICAL PRODUCT
2018 - 2020
Prioritized delivery & analytics
Owned large and medium sized projects from user story analysis, technical design and grooming to
go live & adoption monitoring matching Business needs with Salesforce capabilities
Defined, facilitated & drove implementation of market standards SFDC CoE processes including risk,
quality, change, quality & configuration management to current
MANAGER | BUSINESS ANALYST
SALESFORCE RELEASE
2017 - 2018
Ensure that delivery of releases meets the agreed business requirements while leading a team of
internal and external specialists involved in the releases I was handling simultaneously ongoing
releases and small ad-hoc projects requiring a lot of alignment of release activities with other
Release Managers for Salesforce Platform I was also accountable for customer and business
requirements understanding the underlying intent then Translating business desires into effective
features and capabilities
BUSINESS ANALYST
TEST COORDINATOR HSBC – KRAKOW POLAND
2014 - 2017
The role involved Performing Requirements Management, Design, and define smoothly run
processes, Supporting Change and Process Management activities such as early change planning
and audience analysis & Initiating Agile and Scrum initiatives while acting as local Agile champion in
transformation Division
Coordinate integration, regression, and user acceptance test cycles for software QA projects across
multiple countries in the Middle East and Europe
NETWORK SUPPORT SPECIALIST
INTERNATIONAL PAPER – KRAKOW POLAND
2013 - 2014
Serving as a second line of support to business users for workstation, server or mainframe
applications and hardware, Remote assistance in troubleshooting Network problems, installing and
configuring hardware and software as well as messaging solutions
CUSTOMER SUPPORT ASSOCIATE
ETISALATE– DUBAI UAE
2011 - 2012
Solve customer requests, questions and complaints frequently requiring analysis of situations to
determine best use of resources, Solicit sales of new or additional services
Attract potential customers by answering product and service questions, suggesting information
about other products and services.
INTERPRETER
SINOPEC – OUARGLA ALGERIA
2008 - 2010
Interpreted from English into Arabic / French and vice versa using simultaneous and consecutive
modes during meetings daily Explained procedures or forms to third party staff when needed.
Études et formations
BACHLOR`S
UNIVERSITÉ MENTOURI DE CONSTANTINE Trilingual Translation & Interpreting: French _ English _ Arabic
2003
Trilingual Translation & Interpreting: French _ English _ Arabic
Autres compétences
SKILLS
Leadership
Agile Program management
Stakeholder Management
Release management
Change Management
Business Analysis
Business Intelligence
Quality Management
HIGHLIGHTS
English / French / Arabic
GE Management Development Institute
*Influential Leadership and Innovation
Agile Release Management: Unlocking
Value For Scrum & Kanban
ITIL® Foundation: Lifecycle Phases and
Processes
PRINCE2® Foundation
Project Management OfficeMicrosoft Power BIAgileConfluenceJiraStratégie & OrganisationTransformation organisationnelleTransformation digitaleManagement de transitionGestion du changementGestion de criseGestion multi-projetsSharePointSalesforceMicrosoft Power AppsMicrosoft Power AutomateGEDSAFeTrelloPython
Paula
Business Analyst SQL
CHAVILLE
ExcelSalesforceSQLMicrosoft Power BI
Disponible
El Wahaby
Change manager SQL
SALON-DE-PROVENCE
SQLSage X3MyReportExcelSalesforce
Disponible
Margo
Chef de projet CRM
NOGENT-SUR-MARNE
CRMProject Management OfficeSalesforce
Magalie
Chef de projet - Business analyst
BORDEAUX
CASSIOPEERedmineGestion du changementWorkflowGestion des risquesJiraSQLSalesforce
Lionel
BUSINESS ANALYST SALESFORCE FREELANCE sales CLOUD/ service cloud
