Ralph - Architecte CRM

Siebel functional expert / Design review, eCommunications 8.1.1
• Requirements gathering through business workshops
• Assisting in scoping effort
• Consulting on Siebel best practice and CRM standards
• Review conception and design documents for consistency and quality
• Knowledge transfer to and training of Belgacom internal Siebel functional analysts
• Legacy data migration lead
• Reference data process development

• Requirements gathering through business workshops
• Assisting in scoping effort
• Consulting on Siebel best practice and CRM standards
• Evaluation of current marketing processes and adaptability into Siebel marketing
• Liaison between client (In EMEA and US) and consultancy off-shore team (India)
• Documentation quality control with regards to compliance and application validation
• Project management support
• High level process design and mapping
• Detailed functional application design

Lead Functional Siebel Business Analyst, Siebel Call Center 8.0

• Requirements gathering through workshops
• Review of Business CRM practice and processes versus Siebel best practice
• Design of Siebel 8 application according to Siebel CRM standards
• Consulting on Siebel application usage and functionality
• Implementing Task Based UI
• High level process design
• Liaison between client and development team
• Test preparation and guidance

Siebel Functional Expert, Business Siebel Project manager, Siebel Call Center 7.7

• Project management of Vanilla implementation (Non-IT project management)
• Advising business on way forward for phase II of application, especially on change management
• Project preparation and effort scoping to minimize future development and maintenance costs
• Review implementation and functional solution of current Siebel application
• Implementing iHelp for departmental procedure alignment
• Implementing Opportunities module for Sales department

Lead Siebel business analyst, Siebel Consumer Goods / Field Service 7.7

• Functional Siebel team review for system support team
• Requirements gathering, scoping and process description
• Introduction to iHelp to decrease workload on level 1 and level 2 support groups
• Advise on future Siebel functional orientation by explaining new functionality in newer Siebel versions

Aug/06 Michelin Warrior Tire company, Shanghai China, direct contract
Senior Siebel Business Analyst Siebel Consumer Goods / Field Service 7.8.3
• Running Business readiness preparation workshops in accordance with future system roll-out
• Explaining Siebel standard implementation and training processes
• Test planning and preparation with near-shore team members, validation of tickets with Development team
• Support Michelin Asian IT group in change management process. (Manage change from paper and pen to computer-based sales software system)
• Analyze best-practice for bonus and remuneration calculations for use of new system by sales force
• Assisting in screening of candidates for local Siebel support group

Lead Business Analyst, Siebel functional solution architect, Siebel Service 7.8
• Siebel 6.3 to 7.8 re-engineering, ‘Back to standard’ Siebel migration
• Design functional solution for new Siebel application
• Project preparation and effort scoping to minimize future development and maintenance costs
• Creation of high level business process redesign
• Consulting on off-shore/near-shore support structure and advising on best practices
• Functional Siebel knowledge transfer to CapGemini junior consultants
• Consulting project management in Siebel best practice regarding Siebel implementations

Senior Business Analyst Siebel Consumer Goods / Field Service 7.8.3

• Gathering business processes from Chinese, Thai, Middle East and African subsidiaries
• Comparison of Siebel standard processes with Sales processes in affected regions
• Liaising with Brazilian Sales team to analyze gaps regarding sales processes
• Building Siebel prototype with Out-of-the-box functionality, minimal configuration
• Managing and coordinating roll out in regions with local IT teams
• Advising on Siebel internationalization and translation efforts

Project Manager, senior Business Analyst, Siebel Sales 7.8.2
• Setting up project plan for design and development phase for worldwide release of functionality upgrade
• Generating Test phase planning and budget validation with Client and off-shore test group
• Coordinating between existing and new Siebel developments
• Advising on general use of Siebel within large international corporations
• Training Michelin project manager and business analyst in Siebel processes and modules
• Initial design and modulation of Siebel prototype
• Running design and functionality workshops
• Building system mock-up for design workshops

Business Analyst and Change management Siebel Sales, Order management 7.5.3

Review and redesign of existing Siebel implementation
• Aligning and streamlining worldwide sales procedures
• Central point of communication for Non-US Siebel user group
• Analysis of upgrade effort from Siebel 7.0 to Siebel 7.7
• Writing and management of Test execution scripts, Ticket follow-up, validation of business test processes across Europe

Business Analyst Siebel Sales eFinance / eAutomotive Siebel 7.7

• Development and configuration of Siebel GUI based on UML processes
• Data mapping for extension platform
• BPML process mapping (Use Case and UML)
• Evaluation of change management impact due to Siebel implementation effort
• Assisting in scoping effort for main development phase
• Assisting in setting up of Project Management Office procedures
• Advice client on Siebel standard functionality and implementation practice
• Cross-cultural advisor between development team and business owners teams