PROFESSIONAL EXPERIENCES
Director - distribution systems
Rail Europe Overseas Business Unit - ******** group - January 2015 - Paris
â–« Management of 10 FTE on site/off shore (Paris & Mumbai)
â–« Establish roadmap, ensure the delivery of projects under Euronet (rail distribution system), E-commerce platforms or organisational
â–« Ensure proper run of the applications: support and KPIs
â–« Key stakeholder between business (e-commerce/sales) and development teams
â–« Member of the BU management commitee
Manager - projects & webservices
Rail Europe 4A (South America, Asia, Africa/Middle East, Australia) - March 2010 - December 2014 - Paris
â–« IS WS & Web Engine implementations and maintenance
- Define quarterly roadmap with sales team
- Fol ow up implementation projects for WebServices or Web Engine
â–« Business processes optimization within overseas customer service centers - Mumbai, Hong Kong & Singapore
- Interviews with CSC managers, mapping of activities and business process, development/enhancement roadmap
â–« Back office system and business intel igence implementation - ERP Compiere and BI JasperSoft
- RFP/RFQ management, transverse management of 10 key users, integrator management fol ow up (planning and costs), internal
project management on al the project life cycle (15 months)
â–« Expansion projects within Euronet (distribution and payment projects)
- Internal validation of specifications received from IT provider, planning and development fol ow-up, UAT preparation and management,
change management (documents/supports creation, lead training sessions to overseas contacts), communication coordination, rol out,
fol ow up and projects closure with handover
â–« Web releases, mobile version and application
- Manage train inventories adaptation within the web flows, write specifications with modifications needed at the XML or layout levels,
content/support creation, management of the project with development team located in Belgium
- Project fol ow up for the first non merchant Rail Europe application (iOS, Android) and 30 mobile websites
Project manager
Traveldoo Technologies - January 2006 til February 2010 - Leval ois Perret
â–« On-line Booking Tool project - SaaS mode: reservation system management, Travel & Expenses, profiles synch. implementations
â–« Daily account management/business development with travel managers, purchases, travel assistants
â–« Lead training sessions for travel managers, buyers, administrators and travel agencies
â–« Customer support: analysis and solve technical/operational issues