Missions AIRCALL : Trouvez votre prochain emploi indépendant

Exemple d'expériences de Ramzi,
freelance AIRCALL résidant dans les Hauts-de-Seine (92)

Experiences

06/2023 Now SENIOR Technical Support Engineer
RFA client SIENNA CAPITAL
• Management of a team of 3 CSEs
• Management of the tickets
• Delegate responsibility
• Give direction and guidance.
• Develop and execute company policies and procedures.
• Documentation
• Lv2 and 3 support (overflow tickets)

03/2022 to 06/2023 Technical Support Engineer
RFA client SIENNA CAPITAL
• Level 2 and 3 support
• Azure cloud management, account creation, dynamic group, wifi profile, etc.
• Teams and SharePoint administration (team creation, policies, access, etc.)
• Azure AD and AD Administration (account creation, modification, synchro,…)
• Administration OKTA Verify
• Office 365 Administration
• Endpoint manager administration (creation of MSI packages and
deployment)
• Mobile phone enrollment
• Management of the migration project (mover, exchange, etc.)
• Finance Apps mangement (Bloomberg, Koro, Alto, etc..)

12/2021 To 03/2022IT Infrastructure Coordinator / Project owner (Freelance)
GEODIS Supply Chain Optimization
• Global support for 70 people on 3 sites in France (Paris, Roissy and
Toulouse)
• Creation of accesses for Network drives, apps, etc.
• O365 license management
• Exchange management (Shared mailbox, Generic mailbox) Project
owner: AIRCALL
• Deployment of the application for a pilot team
• Aircall Console Administration
• Creation and programming of the SVR
• Managing numbers and call forwarding

01/2020 to present IT Support lvl 2 (Mobile/Data Center)
HEMMERSBACH France (SERVIER / NOKIA / DYSON / Cemex / State Street Bank / Deutsch Bank)
• Ticket managment tools (Snow, GLPI,HPSM, Ivanti,Guépard)
• Data center skills (switch, routers, storage servers, PABX,...)
• Data center skills Rebooting, troubleshooting, EMC, Cisco, HP...
• Managin Azure cloud (Azure AD, licences, subscriptions, monitoring,...)
• PMAD tools (Landesk, TeamViewer, Slack)
• RUN support / Powershell / Virtualbox
• vVIP Customer support
• Backup, Veeam, Storagecraft, Cloud computing
• VOIPmanagement (PABX/Orange business center/CISCOJabber)
• Diagnosis and maintenance of servers problems/patching..

09/2019 À12/2019 IT Support lvl 2 (Mobile)
ARTEMYS (Heineken/Axens/Exon Mobile/Printemps/ Carambar/SCOR) Paris - France
• Creation/modify accounts in AD/Azure
• Managing access rights NTFS
• Firewall/AV
• Resolution of tickets
• Software /package Deployment SCCM
• Hardware maintenance
• SAP account creation
• MDM Airwatch/intune
• Managing Exchange accounts ( create, Public folders, Shared mailbox, etc..
• Proximity support for VIPs
• Replacing all hardwares peripherals (Servers, WS, Laptops)

03/2014 to 09/2019 IT Support lvl 2 (proximity)
Orange Tunisie Siège - Tunis
• Updates deployment via SCCM
• Lvl 1 and Lvl 2 VIP support
• Incident resolution
• Ticket management for all users in all levels
• Diagnosis, troubleshooting and resolution of hardware, software, network or system problems, and
replacement of defective components if necessary
• Planning, coordination and implementation of network security measures to protect data, software or
hardware
• Configuration, monitoring and maintenance of messaging applications (O365, Office 2010-2019) or
antivirus software.
• Use of main consoles to monitor the performance of computer systems and networks, andto coordinate
network access and use
• Design, configuration and testing of computer hardware, network software and
operating systems
• OS migrations
• Users support onsite.
• Managing for all the ITinfrastructure including servers and printers.

09/2012 to 02/2014 Digital Customer support
Orange Tunisie Siège - Tunis
* Animation of the Facebook page, Twitter account, Instagram page, etc
09/2012 to 02/2014 Digital Customer support
Orange Tunisie Siège - Tunis
* Animation of the Facebook page, Twitter account, Instagram page, etc

02/2007 to 08/2012 IT technician
Intex Technologies Ltd. - Tunis
• Computer assembly according to customer demand
• Maintenance, Configuration, installation of computers, telephones, printers, etc.
• Intervention with home customers to repair their machines
• Create documentation and update it to help customers use their computers /printers
properly
• Updating systems, tools, antivirus, etc.
• Backup, transfer and security of customer data to guarantee their satisfaction.