Growth Hacker : Nouveaux profils identifiés et nouvelles missions déposées

Exemple de missions de Robert,
Growth Hacker habitant le Bas-Rhin (67)

• Permanent Contract - Brussels, BE τ

  CUSTOMER SERVICE IMPROVEMENT COORDINATOR at Thalys (European train company)
  Jan 2018 - Jan 2021

  Improve the website and mobile apps with the insights of our customers
  Voice of Customers: analyze, prioritize, coordination with other teams to handle customers needs
  Corrective and evolutive maintenance: ******** & ******** (web & app) and salesforce CRM
  Analytics: Managing the rights KPI for our reportings and dashboards
  Continuous improvement CS process: Daily improvements of the work methods of CS agents
  Results ➔ Thalys elected customer service of the year 2019
  ➔ Thalys notation on app store: from 1.1/5 to 3.7/5

• UX DESIGNER / SALES at TAPPTIC

  (European digital agency) VIE - Brussels, BE ▪
  Jan 2018 - Jan 2018

  Support our clients in the process of building meaningful and engaging mobile apps
  Tender Process: detection, redaction and coordination of project managers (Dev & design)
  Account management: client appointments, tech advices, needs identification and follow-up
  UX: audit, benchmarks, user engagement optimization, and micro-moments identification
  Workshops: organization, brainstorming and innovation, user research and prototyping

• Apprenticeship

  CUSTOMER RELATIONSHIP MANAGER at SNCF Transilien
  Jan 2016 - 2017

  Managing the new customer relationship across all the touch points in the client life cycle
  Social Media: monitoring and analytics, launch of “the Voice of the Customer”
  Marketing: (Emailing & Push) Set up of customer life cycle campaigns based on the CRM
  Project Management: Launch of a new chatbot project, Benchmarking & KPI
  Support: Workshops, meetings and technical assistance to community managers

• Jan 2016 - Jan 2016

  Elaboration of the digital marketing strategy for the new mobile app: Remixlive
  Content Marketing: Newsletters, Website & Push notifications
  Advertising: Media planning, RTB optimization, Admob, Facebook Ads, YouTube Ads
  Analytics: Weekly Reportings, Google Analytics, iTunes Connect
  Search Engine Marketing: SEO, ASO
  Results ➔ from top 50 to top 10 music apps on app stores

• BUSINESS DEVELOPER

  Schaeffler FranceInternship - Strasbourg, FR
  Jan 2014 - Jan 2015

  Managing the CRM (Salesforce) and generating new leads B2B among our ERP (SAP)
  Business Development: New Market research, ERP administration, Reportings