Freelance Software Asset Management : Les derniers freelances enregistrés

Résumé d'expériences d'Eduard,
freelance SOFTWARE ASSET MANAGEMENT habitant ?

Experience professionel

ServiceNow (2015 [Genf] - 2024 [Washington])

BIT (Bundesamt für Informatik)
• As a Product Owner, ServiceNow Engineer, Eduard integrated a SAFe
structure and translated business needs into innovative solutions within a
highly secure environment. The SAFE environment was based on SPM
Module.

Rolex SA
• CMDB Owner and ServiceNow Engineer implementation of the CMDB
based on the CSDM framework using partially JavaScripts coordination of the
creation of assets and CIs (Configuration Items) integration with external
systems by using JavaScripts to optimize the data transfer SAM (Software
Asset Management), license management, facility management. Regular
contact with the Indian development team SAM dashboard.

BKW (Bernische Kraftwerke)
• ServiceNow Engineer: Implementation of changes within various modules,
creation of flows, reports, and UI rules. Ensured 2nd and 3rd level ServiceNow
support expanded MID Server capabilities, including integration with SCCM,
use of CSDM SAM (Software Asset Management), license management in
collaboration with external suppliers.

Universität Bern
• ServiceNow Product Owner: Implementation of ServiceNow definition of
standard processes reorganization of the ITSM Service Desk implementation
of CMDB and Customer Service, SAM (Software Asset Management),
coordination of student software licenses SAM dashboard.
• GRC (later IRM): Risk analysis creation of an implementation plan user
sessions to analyze the OOTB (Out Of The Box) proposals from ServiceNow
definition of various dashboards.
• SPM module: Managing projects from the university departments to optimize
among other important points the business need and risk management

Hilti AG
• ServiceNow Engineer: change management through data cleansing,
implementation of IT devices optimization of the inventory database
application training of key users.
• European team: Germany, Austria, Switzerland.
• Integration into a global project to secure all 150,000 IT devices connected to
the network.
• Using JavaScripts to clean and verify data

IT Consultant ITSM
• Different projects with ServiceNow and its modules Swisscom, Lindt, Bucher
•
Caisse des Médecins
Function: Development of CRM strategy and architecture, DevOps, coordination between
German and French regions.
• CRM Project: Several changes for users through the implementation of new
features optimization of the invoicing process.
• Invoicing Project: Optimization of the XML file for better invoice generation.

Management of the project budget external/internal developers.
• Led the project as project manager, including KPIs, reports, and
presentations.
• Project team: 2 business analysts, 2 developers, 1 test manager.
• Communication plan, formal/informal meetings with teams.
• Tools: JIRA, Confluence, Agile project management.
Wixalia
Function: Implementation of the ServiceNow tool establishment of two service desks, each
with 15 people.
• Ensured the sustainability of information systems across 700 locations and
4,000 users, with a team of 22 people - budget: €1 million.
• Head of the service desk in Romania, Switzerland, and Austria.
• Implemented ServiceNow. Achieved 75% issue resolution and a 40%
reduction in recurring incidents. Recruited and renewed existing teams,
reorganized service desk operations.
• Configured Incident, Change, and Problem Management implemented a
CMDB (Configuration Management Database).

IT Constultant – IT-Project Manager, Altran (FR)
June 2014 – September 2015
Function: Responsible for the analysis, coordination, and implementation of IT projects for
Altran Consulting clients.

Itron AG
• Change management to prepare for the migration of the CRM module from
ORACLE E-Business, organizing several training sessions.
• Training customers in Sweden, Finland, and Argentina.

Mercedes-Benz AG
• IT project manager for a major change management initiative through the
selection of an ERP system (SAP, Navision, MS Dynamics) to replace the
old ERP system. Project budget: €1.7 million – 30 people.