Immad - IT Delivery

Industry Experience
Finance (Private/Retail banking), Consumer goods, Pharma, Utilities, Telecoms, Government, Media
• Enterprise Architect with experience of working with numerous fortune 500 companies and their respective business critical system implementations.
• Experience of multiple development methodologies (SSADM/Prince2/Waterfall/Agile(Scrum)
• Senior IT Architect with experience in leading teams across largest Financial Services , Telecoms, Pharma, CPG, and Public Sector clients in EMEA.
• Architecture governance – setup framework and rules to abide by in terms of internal /external standards.
• Setup processes that lead to proper accountability to a stakeholder on business and IT side.
• Presenting to senior management and stakeholders strategic roadmap
• Involved in interfacing between business and technical teams to oversee the delivery of multiple enterprise architecture programmes across Europe.
• Extensive knowledge within the Banking Telecoms Pharma domains. Deep knowledge of sales order and front office business processes.
• Extensive experience in establishing and refining technology architecture and governance as part of complex global enterprise wide programmes (Senior Architect).
• Possessing a wide range of experience in relationship building, conflicting stakeholder viewpoints and bridging the gap between business and technical teams.
• With a background in Oracle/Siebel/SAP R/3 Basis consulting of nearly 15 years

Employer: Sep 2013 - Present
Employer: Contractor
Industry : Logistics
Project Description: Siebel Callcentre 8.1.1 projects
Country: Belgium
Environment: Siebel 8.1 on Windows, Oracle 11g, web server – IIS
1. Design/sizing/scoping of full end to end programme architecture
2. Adapt and maintain Architecture Repository ( Architecture landscape/Reference Library)
3. Lead Performance tuning exercise logical application server tuning/ db tuning( hands-on)
4. Siebel administration
5. Fine tuning Siebel architecture
6. Siebel Installations/upgrades
7. Siebel deployments
8. Project planning (man days estimation/costs fixed-variable)
9. Ensure project stages complete according to predefined targets (timing / resource/costs)
10. Lead study of single points of failure in current client callcentre application(hands-on)
11. Manage third party resources and vendor relations.
12. Lead Performance tuning exercise logical application server tuning/ db tuning( hands-on)
13. Influence senior client management to adopt required changes as recommended in study
14. Design and implement new release management strategy
15. Lead client staff in troubleshooting/technical deep dive
16. Adhere to ITIL framework and scrum methodology for all phases

Employer: Jan 2009 – Sep 2013
Employer: Contractor
Industry : Telecoms
Project Description: Siebel UCM and Communications 8.1.1 projects (Front Office Back Office integration )
Country: Belgium
Environment: Siebel 8.0.0.3 on Sun Solaris 10GA and Linux Redhat 4, Oracle 10, web server – Sun One web server and Oracle HTTP Webserver, Integration billing and front office

1. Install of large production environment Siebel 8.1
2. Migrations to production and pre–prod
3. Siebel administration
4. Workshops Order management life cycle
5. Product pricing deployments
6. General system administration
7. Design SSO solution and implement – Webseal
8. LDAP implementation within Siebel
9. Lead deployments and general server patching exercises
10. Veritas cluster design/setup
11. Disaster Recovery planning and alignment with wider organizational standards
12. BIG 5 Load balancing of user interactive object managers
13. Vendor/third party supplier management
14. Technical project plan for infrastructure and technical aspects of project
15. Input into budget and cost control exercise
16. Define Architecture vision in conjunction Senior client and integrator staff.
17. Project planning and Co-ordinatation of teams to deliver project milestones in relation to programme IT infrastructure
18. Realigning Strategy, Business, Systems in order to meet programme objectives in terms of architecture design using principles of TOGAF
19. Create and Maintain (Deliverables, Artifacts) from enterprise architecture perspective
20. End to end review of Architecture landscape in order to align with proposed Programme architecture
21. Assessing System and application Architecture and mapping to technology architecture (Technical Reference Model)
22. Lead Design and Setup heterogeneous(Unix/Windows) architecture on both Private banking and Retail Banking projects involving the overall CRM programme
23. Design/sizing/scoping of full end to end programme architecture
24. Adapt and maintain Architecture Repository ( Architecture landscape/Reference Library)

Employer: Sep 2007 - Dec 2008
Employer: BNP Paribas Private Banking ( Contractor)

Project Description: Siebel Finance 8.0.0.3 projects (Global Private Banking Programme)
Country: Belgium
Environment: Siebel 8.0.0.3 on Aix 5.3/Windows Server 2003, Oracle 10, web server – IBM Websphere

1. Create and Maintain (Deliverables, Artifacts) from enterprise architecture perspective
2. End to end review of Architecture landscape in order to align with proposed Programme architecture
3. Assessing System and application Architecture and mapping to technology architecture (Technical Reference Model)
4. Lead Design and Setup heterogeneous(Unix/Windows) architecture on both Private banking and Retail Banking projects involving the overall CRM programme
5. Create migration strategy and implement it across the project lifecycle
6. Maintain/Update the Reference Library in order to meet the needs of the project IT architecture
7. Co-ordination /planning/execution initial loads
8. Siebel performance tuning related to Siebel server components
9. General system administration and support of user group
10. Resolve Service requests for technical architecture issues related to perf-tuning
11. Building new environments
12. Configure Siebel for POP3/SMTP on Siebel
13. Configure Siebel for Single Sign On with Webseal
14. Configure Siebel for load balancing with Radware

Client engagements period 2001- 2007 – Amadeus, Eli Lilly, HP France, Vodafone, Japan Tobacco International
Countries: France, Sweden, Switzerland
Role : Lead Technical Architect

Employer: May 2000 – October 2001 PriceWaterHouseCoopers
Country: United Kingdom
Role : Siebel Architect
PWC Clients: Diageo, Coop Bank, Norwich Union, Prudential

Employer: October 1997 – April 2000 IBM GLOBAL SERVICES
Country: United Kingdom
Roles : Oracle HR Consultant, SAP Basis Consultant, Siebel Consultant
IBM Client Industries : Pharma, Telecoms, Government public sector