Responsible of supporting and resolving tickets in Miscrosoft office 365 &
Cloud
Trained and mentored new team members on radio/transmission
maintenance procedures and best practices.
Participated in the planning and execution of a major radio network
upgrade projects, ensuring minimal disruption to operations
Collaborated with cross-functional teams to troubleshoot complex
technical issues and ensure timely resolution
Implemented a new tracking system for maintenance equipment,
resulting in a 15% increase in equipment availability
Successfully reduced incident response time by 40% through efficient
handling and analysis of radio/transmission issues
Reduced overall costs by 10% , by limiting sites visits and sucessfull
analyses from back office
Weekly tasks:
Receiving incidents directly from the client either by Email (if urgent) or
Excel file, then upload the mass of incidents to our ticketing tool.
Treating & analyzing incidents 1 by 1 according to its type.
Commanding the maintenance equipment required to be changed.
Tracking the stock and keeping it up to date.
Planning the intervention date and providing back office technical
support.
Commissioning and troubleshooting Microwave links OAM Perf issues, all
capacities and sizes.
Commissioning and programming of Huawei BTS UBBP, UBBPG
swapping and upgrading.
Troubleshooting and monitoring modulation issues & capacity of
Microwave links.
Commissioning and troubleshooting
Successfully completed the installation and commissioning of 50+
Huawei Microwave links across multiple sites
Identified and resolved complex technical issues related to IMES and
SWAP, resulting in improved network performance
Achieved a 99% uptime for all Microwave links under my responsibility.
I was responsible of swapping, commissioning, and effecting call tests, from
Alcatel to Nokia to improve our client network and deploy 4G services.
Managed a team of technicians to ensure successful implementation of
network upgrades
Identified and resolved technical issues to minimize downtime and
improve network performance