Expérience professionnelle
Technical Support Engineer M365 | Intune | Azure | Endpoint security
manager
Since April 2024 Microsoft Cairo, Egypt
Responsible of supporting and resolving tickets in Miscrosoft office 365 &
Cloud
Telecom Engineer (Technical manager)
From September 2021 to January 2024 Spie Saint-Herblain
Trained and mentored new team members on radio/transmission
maintenance procedures and best practices.
Participated in the planning and execution of a major radio network
upgrade projects, ensuring minimal disruption to operations
Collaborated with cross-functional teams to troubleshoot complex
technical issues and ensure timely resolution
Implemented a new tracking system for maintenance equipment,
resulting in a 15% increase in equipment availability
Successfully reduced incident response time by 40% through efficient
handling and analysis of radio/transmission issues
Reduced overall costs by 10% , by limiting sites visits and sucessfull
analyses from back office
Transmission and Radio maintenance support
From August 2018 to September 2021 SPIE Saint-herblain
Huawei Equipements only.
Weekly tasks:
Receiving incidents directly from the client either by Email (if urgent) or
Excel file, then upload the mass of incidents to our ticketing tool.
Treating & analyzing incidents 1 by 1 according to its type.
Commanding the maintenance equipment required to be changed.
Tracking the stock and keeping it up to date.
Planning the intervention date and providing back office technical
support.
Commissioning and troubleshooting Microwave links OAM Perf issues, all
capacities and sizes.
Commissioning and programming of Huawei BTS UBBP, UBBPG
swapping and upgrading.
Troubleshooting and monitoring modulation issues & capacity of
Microwave links.
Commissioning and troubleshooting TMA, RET, RRU, PIM Issues QOS,
ROSS, Link failure etc..
Transmission field engineer (Microwave links)
From February 2018 to August 2018 Gobé-Scopelec Nantes, France
IMES, SWAP, Troubleshooting , commissioning & updating Huawei
Successfully completed the installation and commissioning of 50+
Huawei Microwave links across multiple sites
Identified and resolved complex technical issues related to IMES and
SWAP, resulting in improved network performance
Achieved a 99% uptime for all Microwave links under my responsibility.
Telecom Tehnical field engineer
From July 2017 to March 2018 Circet Nantes, France
I was responsible of swapping, commissioning, and effecting call tests, from
Alcatel to Nokia to improve our client network and deploy 4G services.
Managed a team of technicians to ensure successful implementation of
network upgrades
Identified and resolved technical issues to minimize downtime and
improve network performance