Jean - Support utilisateurs REMEDY

Ref : 190423O002
Photo de Jean, Support utilisateurs REMEDY
Compétences
REMEDY
DHCP
SAPGUI
SYSTEM CENTER CONFIGURATION MANAGER
WINDOWS SERVER 2012
FTP
Expériences professionnelles
  • IT LEAD

    Jaguar LandRover France, Colombes :
    Jan 2018 - aujourd'hui

    • Managing partner account for Retail portal
    • Support on desktop, laptop : updating pilotes, managing local profile, replacing battery etc.
    • management of the company's orange mobile fleet
    • vpn and token connection management ( pulse secure, RSA securid soft token)
    • file server management ( windows server 2012 R2)
    • management of network accounts : creation, reset network password, unlock account
    • management of back up (Symantec : Back up exec 15)
    • management of printers : toner replacement ( Hp printers), and print server
    • building laptops ( windows 7 and windows 10)
    • deployment of application with SCCM ( RTM version 5.00)
    • project management ( printer deployment, wifi release, improvement of the network)
    • conference visio management ( cisco webex)
    • management access badges of the JaguarLandrover Building

  • IT support

    FMC
    Jan 2017 - Jan 2018

    • Building laptop from network
    • Activating phone in VLAN with phone mac address
    • Installing printer on laptop with printer ip address ( route add..)
    • Wifi Hotspot installation ( REIMS)
    • Vpn installation, with certificate.
    • Mailbox configuration on smartphone with mobileiron enrolement
    • Various support on laptops: mailbox profile installation, French package system installation
    Clean up laptop, reset password active directory, owa, office 365 etc.
    • Preparation video conferences: AT&T (audio), skype for business ( visio)
    • Drafting of technical procedures

  • Support technician / helpdesk

    Pomona - Antony (head office)
    Jan 2017 - Jan 2017

    • VPN Anomaly Assistance
    • Assistance for the benefit of the commercial: orange connection (apn, electric raz, reactivation of pilots etc.)
    • Create AD account, reset password, add group (domain controller Windows 2003 server version5.2)
    • Citrix profile reset. (Version4.3)
    • AS 400 session unblocking
    • Qualification of SAP issues (VL10D, VT11, etc.)
    • Post post in the field
    • Office support 2013
    • Mobile phone enlistment (email activation)
    • Printing problem assistance: spool release.
    • Installing software package from source server

    802.x1 - user support
  • Support Technician N2

    Admin Le Plessis Robinson- LECTA
    Jan 2016 - Jan 2017

    • Support for users on Office Mail 2010, smartphone, account creation
    • Print contract management (toner replacement, maintenance kit, change of user ink collection trays)
    • Backup management
    • Active directory version 6.1: creation of AD account, reset password.
    • Network jacks (telephony, printer, desktop) + PABX
    • Clean up posts
    • Writing of technical procedures

  • Logistics Manager SAV NANTERRE

    HOISTLOCATEL
    Jan 2015 - Jan 2016

    • Ensure the management of spare parts for customers and field workers (mainly technicians, including various subcontractors) throughout the country and occasionally outside the country (whole Europe)
    • Respect of SLAs and QoS vis-à-vis Internal Customers (Back Office)
    • Inventory management: ERP SAGE / X3 1. Purchases I Orders correlated to the needs, 2. Deliveries (including vouchers); 3. Administration (computer movements / EDI).
    • Inform externally (Customers) and internally about operations deserving special attention.
    • Be a force for continuous improvement (quality, productivity, overall efficiency). Assumption of structured projects within the framework of the SAV logistics.
    • Preparation of documents necessary for export (pro format invoice, certificates, ATR, INCOTERM etc.)
    • Negotiating transport costs with transportation partners to optimize costs

  • Support technician / proximity

    CDD Place Vendôme - Clifford Chance
    Jan 2015 - Jan 2015

    • Image deployment on workstation and laptop, retrieved from the network
    • Token account creation
    • Mail synchronization on blackberry with account creation - BES10
    • User troubleshooting on outlook (2013), sharepoint, adobe
    • Installation of IT resources for the staff of the cabinet
    • Printer Installation, Verification of Consumables
    • "User" account management from AD.

  • Technical Sales Engineer RSI VIDEOFIED

    Jan 2015 - Jan 2015

    • Technical support of alarm panels from distributors / installers Level 1-2
    • Help with the configuration of alarm panels (APN, public IP, radio range test, GPRS configuration, event reception test with application server, log verification etc.)
    • Installation of the alarm reception software via FTP server.
    • Writing application instructions (device, control panels, communication protocol)
    • Establishment of activity reports, bug reports from the research office
    • Registration of defective goods with the logistics return merchandise authorization. (RMA)
    • Creation of customer accounts on the application portal videofied as part of the self-monitoring (dedicated Smartphone application to arm / disarm a property). OS: Android, IOS.
    • Videofied concept presentation to customers, operation and prices.
    • Test new products out of the design office.
    • Virtual Machine Alarm Reception Software Test (Virtualbox)

  • Production Technician Orange Business Services

    VANVES - NEO-SOFT
    Jan 2014 - Jan 2014

    • call center configuration (administration, scripting)
    • Analysis of the production demand of the customer solutions
    • realization of the technical tests of the solutions implemented in the respect of "processes"
    • validates the implementation of solutions
    • Recording of operations in ticketing tool including billing (SWAN)

    • Cosmocom v5.1 and v6 technology: Cosmodesigner, Webadministrator, Realtime • AKIO Technology: v5.6 Administration Console.
  • Technician support nearby World Health Organization

    *letter of recommesndation
    Jan 2014 - Jan 2014

    • Standardized image deployment on workstation (windows seven)
    • Reception and registration of computer equipment (desktop, laptop)
    • Inventory number
    • MAC address
    • Warranty number under DELL (optiplex)
    • Office support (suite office 2010)
    • Level 1 ticket receipt via the SIEBEL ticketing tool (ORACLE)
    • Backup and restore user data
    • Patching

  • Consultant IT au CEA

    Curium Pharma – Saclay 91400 :
    aujourd'hui

    Inventaire du parc informatique ( OCS)
    Vérification de l’état des machines : disque dur, RAM
    Sauvegarde des laptop/desktop sous clonezilla
    Mise à jour des antivirus (Safelock trend Micro, deep security) suivant OS

Études et formations
  • D.C.L Italian 2nd degree CRETEIL

    2009
  • Computer Science BTS High School Carcouët, NANTES

    2003
  • BAC Literary option Math Lycée Jean Mermoz, DAKAR

    2000
Autres compétences
LANGUAGES / MISCELLANEOUS
Messaging environment: exchange 2007, 2010
ITALIAN: Current
ENGLISH: Read, spoken, written

Notions: SQL, OPEN VMS,

Distinction: Title of recognition of the Nation

- Intensive practice of chess
- BAFA
- AFPS

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