Jean - Support utilisateurs REMEDY
Ref : 190423O002-
92140 CLAMART
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Support utilisateurs (43 ans)
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Freelance
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IT LEAD
Jaguar LandRover France, Colombes :Jan 2018 - aujourd'hui• Managing partner account for Retail portal
• Support on desktop, laptop : updating pilotes, managing local profile, replacing battery etc.
• management of the company's orange mobile fleet
• vpn and token connection management ( pulse secure, RSA securid soft token)
• file server management ( windows server 2012 R2)
• management of network accounts : creation, reset network password, unlock account
• management of back up (Symantec : Back up exec 15)
• management of printers : toner replacement ( Hp printers), and print server
• building laptops ( windows 7 and windows 10)
• deployment of application with SCCM ( RTM version 5.00)
• project management ( printer deployment, wifi release, improvement of the network)
• conference visio management ( cisco webex)
• management access badges of the JaguarLandrover Building -
IT support
FMCJan 2017 - Jan 2018• Building laptop from network
• Activating phone in VLAN with phone mac address
• Installing printer on laptop with printer ip address ( route add..)
• Wifi Hotspot installation ( REIMS)
• Vpn installation, with certificate.
• Mailbox configuration on smartphone with mobileiron enrolement
• Various support on laptops: mailbox profile installation, French package system installation
Clean up laptop, reset password active directory, owa, office 365 etc.
• Preparation video conferences: AT&T (audio), skype for business ( visio)
• Drafting of technical procedures -
Support technician / helpdesk
Pomona - Antony (head office)Jan 2017 - Jan 2017• VPN Anomaly Assistance
802.x1 - user support
• Assistance for the benefit of the commercial: orange connection (apn, electric raz, reactivation of pilots etc.)
• Create AD account, reset password, add group (domain controller Windows 2003 server version5.2)
• Citrix profile reset. (Version4.3)
• AS 400 session unblocking
• Qualification of SAP issues (VL10D, VT11, etc.)
• Post post in the field
• Office support 2013
• Mobile phone enlistment (email activation)
• Printing problem assistance: spool release.
• Installing software package from source server -
Support Technician N2
Admin Le Plessis Robinson- LECTAJan 2016 - Jan 2017• Support for users on Office Mail 2010, smartphone, account creation
• Print contract management (toner replacement, maintenance kit, change of user ink collection trays)
• Backup management
• Active directory version 6.1: creation of AD account, reset password.
• Network jacks (telephony, printer, desktop) + PABX
• Clean up posts
• Writing of technical procedures -
Logistics Manager SAV NANTERRE
HOISTLOCATELJan 2015 - Jan 2016• Ensure the management of spare parts for customers and field workers (mainly technicians, including various subcontractors) throughout the country and occasionally outside the country (whole Europe)
• Respect of SLAs and QoS vis-à-vis Internal Customers (Back Office)
• Inventory management: ERP SAGE / X3 1. Purchases I Orders correlated to the needs, 2. Deliveries (including vouchers); 3. Administration (computer movements / EDI).
• Inform externally (Customers) and internally about operations deserving special attention.
• Be a force for continuous improvement (quality, productivity, overall efficiency). Assumption of structured projects within the framework of the SAV logistics.
• Preparation of documents necessary for export (pro format invoice, certificates, ATR, INCOTERM etc.)
• Negotiating transport costs with transportation partners to optimize costs -
Support technician / proximity
CDD Place Vendôme - Clifford ChanceJan 2015 - Jan 2015• Image deployment on workstation and laptop, retrieved from the network
• Token account creation
• Mail synchronization on blackberry with account creation - BES10
• User troubleshooting on outlook (2013), sharepoint, adobe
• Installation of IT resources for the staff of the cabinet
• Printer Installation, Verification of Consumables
• "User" account management from AD. -
Technical Sales Engineer RSI VIDEOFIED
Jan 2015 - Jan 2015• Technical support of alarm panels from distributors / installers Level 1-2
• Help with the configuration of alarm panels (APN, public IP, radio range test, GPRS configuration, event reception test with application server, log verification etc.)
• Installation of the alarm reception software via FTP server.
• Writing application instructions (device, control panels, communication protocol)
• Establishment of activity reports, bug reports from the research office
• Registration of defective goods with the logistics return merchandise authorization. (RMA)
• Creation of customer accounts on the application portal videofied as part of the self-monitoring (dedicated Smartphone application to arm / disarm a property). OS: Android, IOS.
• Videofied concept presentation to customers, operation and prices.
• Test new products out of the design office.
• Virtual Machine Alarm Reception Software Test (Virtualbox) -
Production Technician Orange Business Services
VANVES - NEO-SOFTJan 2014 - Jan 2014• call center configuration (administration, scripting)
• Cosmocom v5.1 and v6 technology: Cosmodesigner, Webadministrator, Realtime • AKIO Technology: v5.6 Administration Console.
• Analysis of the production demand of the customer solutions
• realization of the technical tests of the solutions implemented in the respect of "processes"
• validates the implementation of solutions
• Recording of operations in ticketing tool including billing (SWAN) -
Technician support nearby World Health Organization
*letter of recommesndationJan 2014 - Jan 2014• Standardized image deployment on workstation (windows seven)
• Reception and registration of computer equipment (desktop, laptop)
• Inventory number
• MAC address
• Warranty number under DELL (optiplex)
• Office support (suite office 2010)
• Level 1 ticket receipt via the SIEBEL ticketing tool (ORACLE)
• Backup and restore user data
• Patching -
Consultant IT au CEA
Curium Pharma – Saclay 91400 :aujourd'huiInventaire du parc informatique ( OCS)
Vérification de l’état des machines : disque dur, RAM
Sauvegarde des laptop/desktop sous clonezilla
Mise à jour des antivirus (Safelock trend Micro, deep security) suivant OS
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D.C.L Italian 2nd degree CRETEIL
2009 -
Computer Science BTS High School Carcouët, NANTES
2003 -
BAC Literary option Math Lycée Jean Mermoz, DAKAR
2000
Messaging environment: exchange 2007, 2010
ITALIAN: Current
ENGLISH: Read, spoken, written
Notions: SQL, OPEN VMS,
Distinction: Title of recognition of the Nation
- Intensive practice of chess
- BAFA
- AFPS
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