Mohammed - Directeur de projet WINDOWS

Ref : 210703H001
Photo de Mohammed, Directeur de projet WINDOWS
Compétences
Expériences professionnelles
  • Senior IT Project Manager / IT Lead

    MSD Santé Animale France (IT Divestitures & Acquisitions)
    Jan 2019 - aujourd'hui

    T Divestitures & Acquisitions.
    Global team coordination.
    Develop High-level Project Management Plans.
    Lead GMP & laboratory systems decommissioning strategies and activities.
    Ensure data integrity.
    Write procedures SDLC (Systems Development Life Cycle) methodology.
    Project Management using SDLC (Systems Development Life Cycle)
    methodology.
    Work with business teams to define Business and IT requirements/processes.
    Take direction and execute technical tasks associated with the IT /
    Automation /laboratory systems.
    Assess IT and Automation Systems

  • IT Project Manager (SDLC)

    Jan 2018 - Jan 2019

    Project Management using SDLC (Systems Development Life Cycle)
    methodology.
    Global team coordination.
    Testing resilience of systems during upgrades, implementations.
    Author Quality Assurance Plans, Change Plans, Risk Assessments, Quality
    Assurance Change Summaries, system documentation and perform User
    Acceptance Testing.
    Responsible for IT project management and in support of the technology
    implementation at the site.
    Support the IT services at the site that include efforts such as enterprise
    resiliency, modernization, maintenance and other miscellaneous projects.
    IT ASSET Management
    Ensure that all stages of the Change management process are handled
    efficiently by ensuring that the various stages are adequately documented
    as per the regulatory requirements and Deliver Project validation documents
    (Quality Plan, Validation Report, work Product Log).

  • Senior IT Global Architect (UK, FR)

    Forensic Risk Alliance
    Jan 2017 - Jan 2017

    Monitor Virtual Machines.
    Support global hosting infrastructure (LAN, WAN, Internet Remote Access
    systems) in France and UK.
    Support VOIP Phone connectivity (ShoreTel).
    Perform network performance tuning, monitoring and troubleshooting.
    Install, configure and maintain network switches, firewalls and other network
    devices.
    Server, network and storage hardware implementation and troubleshooting
    (Windows Server 2012).
    Configure, and maintain Fiber Channel and iSCSI SAN, 3PAR storage
    environments.
    Provide hands-on and remote end users support. (France, UK).
    Document internal procedures.
    Manage users and computers in Active Directory.
    Install and troubleshoot printers.
    Mobile phones support (iOS, Android).
    Manage warehouse and Asset management.

  • Senior IT Operations Manager

    Louis Vuitton
    Jan 2017 - Jan 2017

    Interface with Louis Vuitton on premises and ensure the customer remains
    satisfied with the AT&T service and communication.
    Crisis, Problem and Change management.
    Escalate to the service management team any area of dissatisfaction that
    cannot be solved by the Operations Engineer.
    Ensure service-affecting incidents are acted on and progressed in a timely
    manner, with correct diagnostics and action plans.
    Follow up on incidents until final resolution ensuring appropriate
    communication is provided.
    Provide additional trouble shooting and technical analysis in case of complex
    issues and delineate a clear action plan to solve incidents within the best
    possible timeframe.
    Ensure effective escalations within the relevant support group are launched if
    tickets are not progressing in a timely manner.
    Provide customized management reporting (CIO/CTO level audience) that
    clearly states level of operational excellence achieved and focuses on the
    main events of the past month and the progress made on the service action
    plan.
    Work with stakeholders (within the various internal/external organization) to
    prepare, schedule, execute and report on MACD/mini projects.

  • Senior IT Engineer - VIP Support

    European Securities and Markets Authority (ESMA)
    Jan 2016 - Jan 2017

    Provide hands-on and remote end user support.
    Manage Users,Computers and Group Policy Objects in Active Directory.
    Manage File Sharing Permissions in Windows Server 2016.
    Conference Room support and monitoring (Cisco Video Conferencing, Surface
    Hub).
    Hand and feet support for network switches and Wireless Access Points.
    Mobile phones (iOS), Polycom VoIP Desk Phones, Cisco Phones support.
    Install and troubleshoot printers in Windows Server 2012 R2, 2016.
    Manage hardware handover, procurement and Assets via ABAC.
    Create and deploy an Operating System image (Windows 10).
    Install, configure and troubleshoot desktops and laptops.
    Manage Microsoft Office 365 (Admin Center) and Exchange (Admin Center).
    Protect data on Windows Tablets and laptops (McAfee Drive Encryption).
    Develop procedures and training material, redact technical documents.
    Incident and Problem management : JIRA Ticketing Software.
    Trigger fault clearance, monitor and complete with the manufacturer.
    Deliver services to the executive business and meet SLAs.
    Project management (JIRA, Microsoft Project).

  • Senior IT Operations Engineer

    HCL Technologies
    Jan 2015 - Jan 2016

  • IT Production Engineer

    IT-CE (Informatique et Technologies - Caisse d'Epargne)
    Jan 2014 - Jan 2014

  • IT Consultant

    IKEA Group
    Jan 2013 - Jan 2014

  • Web Application Developer

    Université de Rouen
    Jan 2012 - Jan 2012

  • IT End User support Technician - VIP support

    Orange
    Jan 2008 - Jan 2011

Études et formations
  • IT Engineer (Professional Experience Validation Programme / 5 years degree), System, Networking and IT Management

    ESIC : Ecole Supérieure d'Informatique et de Commerce (VAE)
    2017
  • 4 years University degree, IT Technical Support Engineer

    Afpa (VAE: Validation of the Acquisition of Experience)
    2008
  • Master's degree, Applied Intercultural Language Studies

    Université de Rouen
    1999
Autres compétences
Top Skills
Project Management
Team Coordination
Crisis Management

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