Mohammed - Directeur de projet WINDOWS

Senior IT Project Manager / IT Lead

T Divestitures & Acquisitions.
Global team coordination.
Develop High-level Project Management Plans.
Lead GMP & laboratory systems decommissioning strategies and activities.
Ensure data integrity.
Write procedures SDLC (Systems Development Life Cycle) methodology.
Project Management using SDLC (Systems Development Life Cycle)
methodology.
Work with business teams to define Business and IT requirements/processes.
Take direction and execute technical tasks associated with the IT /
Automation /laboratory systems.
Assess IT and Automation Systems

IT Project Manager (SDLC)

Project Management using SDLC (Systems Development Life Cycle)
methodology.
Global team coordination.
Testing resilience of systems during upgrades, implementations.
Author Quality Assurance Plans, Change Plans, Risk Assessments, Quality
Assurance Change Summaries, system documentation and perform User
Acceptance Testing.
Responsible for IT project management and in support of the technology
implementation at the site.
Support the IT services at the site that include efforts such as enterprise
resiliency, modernization, maintenance and other miscellaneous projects.
IT ASSET Management
Ensure that all stages of the Change management process are handled
efficiently by ensuring that the various stages are adequately documented
as per the regulatory requirements and Deliver Project validation documents
(Quality Plan, Validation Report, work Product Log).

Senior IT Global Architect (UK, FR)

Monitor Virtual Machines.
Support global hosting infrastructure (LAN, WAN, Internet Remote Access
systems) in France and UK.
Support VOIP Phone connectivity (ShoreTel).
Perform network performance tuning, monitoring and troubleshooting.
Install, configure and maintain network switches, firewalls and other network
devices.
Server, network and storage hardware implementation and troubleshooting
(Windows Server 2012).
Configure, and maintain Fiber Channel and iSCSI SAN, 3PAR storage
environments.
Provide hands-on and remote end users support. (France, UK).
Document internal procedures.
Manage users and computers in Active Directory.
Install and troubleshoot printers.
Mobile phones support (iOS, Android).
Manage warehouse and Asset management.

Senior IT Operations Manager

Interface with Louis Vuitton on premises and ensure the customer remains
satisfied with the AT&T service and communication.
Crisis, Problem and Change management.
Escalate to the service management team any area of dissatisfaction that
cannot be solved by the Operations Engineer.
Ensure service-affecting incidents are acted on and progressed in a timely
manner, with correct diagnostics and action plans.
Follow up on incidents until final resolution ensuring appropriate
communication is provided.
Provide additional trouble shooting and technical analysis in case of complex
issues and delineate a clear action plan to solve incidents within the best
possible timeframe.
Ensure effective escalations within the relevant support group are launched if
tickets are not progressing in a timely manner.
Provide customized management reporting (CIO/CTO level audience) that
clearly states level of operational excellence achieved and focuses on the
main events of the past month and the progress made on the service action
plan.
Work with stakeholders (within the various internal/external organization) to
prepare, schedule, execute and report on MACD/mini projects.

Senior IT Engineer - VIP Support

Provide hands-on and remote end user support.
Manage Users,Computers and Group Policy Objects in Active Directory.
Manage File Sharing Permissions in Windows Server 2016.
Conference Room support and monitoring (Cisco Video Conferencing, Surface
Hub).
Hand and feet support for network switches and Wireless Access Points.
Mobile phones (iOS), Polycom VoIP Desk Phones, Cisco Phones support.
Install and troubleshoot printers in Windows Server 2012 R2, 2016.
Manage hardware handover, procurement and Assets via ABAC.
Create and deploy an Operating System image (Windows 10).
Install, configure and troubleshoot desktops and laptops.
Manage Microsoft Office 365 (Admin Center) and Exchange (Admin Center).
Protect data on Windows Tablets and laptops (McAfee Drive Encryption).
Develop procedures and training material, redact technical documents.
Incident and Problem management : JIRA Ticketing Software.
Trigger fault clearance, monitor and complete with the manufacturer.
Deliver services to the executive business and meet SLAs.
Project management (JIRA, Microsoft Project).

Senior IT Operations Engineer

IT Production Engineer

IT Consultant

Web Application Developer

IT End User support Technician - VIP support