AIRBUS * Insure the continuity of the service * Incident
Management for the FRANCE Plant (Toulouse / Saint Nazaire / Nantes
/ Saint Eloi) * Support Team management (L1.5 /L2/L3) *
Established good communication between support team, project
team, platform team and businesses to obtain fast results on the
incident and problem solving * Improve the catalog of services to
provide fast solution to the customer * Manage the configuration
on SAP ME and work on MySQL to check the database
Operational Excellence Responsible
AIRBUS
novembre 2020 - décembre 2021
* Set up an organization in Agile mode to collect the customer's
needs, Analyze the need and deploy simple and fast solutions *
Implemented new problem analysis processes that resulted in
significant performance improvements in production and services. *
Set up "Reporting" tools to manage the teams which made it
possible to make each member autonomous * Established good communication between AIRBUS and its suppliers, which allowed fast
results to be obtained * Build a new catalog of services to provide
fast solution to the customer * Train the entire stakeholders about
the new project vision * Manage the technical integration of the
catalog on Service Now
Digital Solutions Expert
AIRBUS
février 2017 - septembre 2020
* Set up a procedure and a training plan for the creation of test
data and configuration on SAP ME/MII* Manage the data
preparation on Development, Integration and Quality environment
for testing (creation/update of work orders (materials, operation,
BoM, routing,...) on SAP, transfer work orders to MII, Work orders
integration on MII and ME, User management on MII and ME) Trained
more than 300 people (on all AIRBUS sites in Europe) on SAP ME/MII
configuration, to make them become autonomous * Manage the
technical L2/L3 support (incident analysis, MySQL database)
IT Technical Project Manager
AIRBUS
mars 2015 - janvier 2017
* Meeting with customers and analysis of their needs in terms of IT
application deployment, automation and evolution to better offer
adequate solutions. * Project costing to ensure project team and
client are aligned on budget * Writing of technical and functional
specifications to ensure proper development of the solution *
Followed by development teams to ensure that delivery deadlines
are respected * Follow-up of tests to ensure that the delivered
solution conforms to customer needs * Follow-up of
deliverables to ensure that the costed catalog to the customer has
been respected * Maintenance management of the tool after its
entry into service to ensure the proper functioning of the tool during
its warranty period
Operational Excellence Consultant
ACOSS (Agence Centrale des Organismes de Sécurité Sociales)
janvier 2014 - février 2015
ACOSS (Agence Centrale des Organismes de Sécurité Sociales),
Paris ACOSS (Agence Centrale des Organismes de Sécurité
Sociales)- Public Sector- Paris, Ile de France * Set up a flow map in
order to visualize the axes of continuous improvement * Defined
improvement actions and a priority list by defining a TOP 10 of
actions that impact overall performance * Led the work and the
implementation of change management through training and
coaching
Lean Leader
AUBERT & DUVAL (Groupe ERAMET)
mai 2011 - décembre 2013
AUBERT & DUVAL (Groupe ERAMET), Pamiers AUBERT & DUVAL (Groupe
ERAMET) - Pamiers * Mapped the flow of value to visualize the
main areas for improvement * Designed and deployed a
massively multi-player role-playing game to train, instruct and
support teams in the challenges of Lean, 6 Sigma and Theory of
Constraints * Trained 300 people through this role play * Defined
a set of continuous improvement projects * To carry out
continuous improvement projects such as KAIZEN, 5S, ...