Rodolphe - Data Analyst WINDOWS

DATA ANALYSE

CHD EXPERT
DATA FACTORY
12 MONTHS
Renewing the whole data processing, building a brand new web application designed for production users and based on an Alteryx backoffice.

Assignments
Needs analysis.
Specifications
Hiring an Alteryx and a front developer.
Designing the web application.
Database designing.
Developing Alteryx workflows.
Training production team.

Achievements
“Symphonie” application launched in production in June 2020 with the first workflow.
75% time gain on production team.
Roadmap to add new wokflows regularly.

Environment
Small company with very old and manual methods.
Increase efficiency of the team on recurrent tasks.


organisation & processes

DALKIA DSI
support IMPLEMENTATION
9 MONTHS

Within an evolving organizational and technical context, needs and stakeholders chain analysis to adapt the existing process support.

Assignments
Needs analysis, user interviews.
Gap analysis between the existing and emerging issues: mobile devices, tablets, new players, new business processes...
Process Definition.
Selecting and contracting providers.
Adapting tools (ticketing, reporting).
Defining indicators.
Change management.

Achievements
Piloted a new support chain for the DESC (Business steering centre).
Started the research for support mobile terminals (Hold application).
Started the research for B2B exchanges with external partners.

Environment
Change management for an existing comprehensive contract.
Restore user confidence for those weary of deficiencies of the existing.

DALKIA DSI
'integration' UNIT IMPLEMENTATION
18 moNTHS

Highlighting shortcomings in the integration phase in project management, mission to create a transverse integration unit allowing support of implementation projects for effective and controlled production.

Assignments
Redefining the roles of integration in the project methodology.
Implementing document template and industrialized approach for application integration management.
Supporting change, making application PM aware of the need of this step.
Setting up clear path with the outsourcer in the projects.
Successfully implementing production of high visibility projects.
Training recruited team in methodology.

Achievements
Production of high-profile project such as CSC (Customer Service Centre); Contract billing.
Full legitimacy of the Integration unit within the IT Department.

Environment
Projects driven behind closed doors with PM unaware of the integration issues.
Timing and budget constraints hardly compatible with the addition of an unplanned integration phase.


bnp paribas
COMPLIANCE CONSULTING
9 moNTHS

Within the ISD Compliance unit of BNP PARIBAS (ITP Compliance), analysis and diagnosis of the compliance of transversal projects related to group internationalisation.

Assignments
Interviews with Project Managers, Domain Managers, Group Managers, statement of requirements.
Identifying issues related to the CNIL Compliance and Banking Secrecy.
Participating in Steering Committees.
Preparing documents for the CVAN (new business approval committee).
Drafting authorisation requests to CNIL.
Consulting with project managers to optimise their chances of success with the CNIL.
Conformity assessment for an existing project. Gap analysis and recommendations.
Defining compliance processes for ITP.

Achievements
Obtained approvals from the CNIL, starting internationalization projects.
Improved ITP compliance processes.
Established "ITP Compliance" deliverables.

Environment
Application Management & Back-Office Internationalisation projects.
Transversal projects for BNP PARIBAS Group.


France Telecom ROSI
SETTING UP "INTEGRATION" UNIT
4 moNTHS

Responsible for the creation of the "Integration" Unit (about 15 people), defining organisation, and supervising the 'Platine' project: Project Management (56 people) upgrade from standard organisation to a product-centric approach.

Assignments
Participating in the general organization of the project management unit and resource allocation.
Setting up the unit organization adapted to the projects attached.
Creating steering bodies (project committee, synchronization point, unit meeting).
Assigning new responsibilities (appointing 'integration supervisor').
Managing clearance requests, redefining profiles and rights following the SOX audit.

Achievements
Getting team involvement in the project.
Efficient structure for controlling the Platine multi project integration.

Environment
Evolution from a specific FTSA project to a group mediation package.
Decision to create a list of "Group Core Component" used by all subsidiaries.
Structuring reorganization to enable the team to carry out projects without disruption.


PROJECT SUPERVISION

France TELECOM ROSI
MIGRATION PROJECT
18 moNTHS

Migration project supervision for Platine, the group software for collection, processing and distribution of communication details (400 million tickets/day) to a new technical environment and new software base- Managed a team of 15 people and €2M budget.

Assignments
Planning, costing, scoping, design and technical choices.
Launching and managing tender.
Managing project in accordance with the quality and security standards, monitoring costs and risks.
Outsourcing (Bull), managing relationship with contractor and user.
Integrating the product to the new environment, supervising tests, managing environments.
Designing and qualifying the "one shot" migration process of production data ensuring:
non data loss,
maximum transparency for interfaced applications and operators.

Achievements
Successful in time migration without data loss and user disruption.
Achievement of objectives: functional, performance and suitability for group recommendations.

Environment
Strong pressure since strategic project with significant financial stakes.
Switching operation in 8 hours.
Most of the FTSA turnover requires the application.
New range of IBM servers (first major project to migrate to this range).

France Telecom ROSI
IP COUNTING PROJECT MANAGER
18 moNTHS

"Comptissimo" Project manager, counting application for ISP clients IP data subscribing transport or collect services for user data on the FT network - supervising a team of 6.

Assignments
Business project management assistance in the drafting of business specifications.
Managing project in accordance with the quality and security standards, monitoring costs and risks.
Launching and managing tender.
Outsourcing, managing relationship with contractor and user.
Continuous improvement to achieve quality and security standards.
Search for "quick win" solutions in order to solve performance problems.
Training operators on developments in Comptissimo application.

Achievements
Achieving the objective of responsiveness in the deployment of versions ("time to market").
Improved performance and reduced operating expense (transition from 2 to 1 operator).

Environment
Strong pressure: very short deadlines set by the marketing- 1 new release every 2 months.
New unspecific changing needs during the project.
Initially, huge gaps in terms of usability, performance and compliance with standards.



DALKIA DSMI
NEWSOURCING DEPUTY PROJECT MANAGER
12 MONTHS

Assistant Project Manager in the launch of a tender for the complete renewal of the IS Dalkia outsourcing.
Acceptance & Integration project manager for the transfer to the new IS outsourcer.

Assignment
Reviewing the RFP prepared by KLC consulting.
Q/A Session with bidders.
Full inventory of IS.
Sorting proposals and tenderer interview.
Participating in the drafting of contracts and appendices.
Designing migration strategy to the new IS outsourcer and drafting the acceptance strategy and related test plan.
Organising test campaigns involving all Dalkia internal clients.
Issue Tracking and risk management.

Achievements
Compliance with the project schedule.
Identification of the best candidates for each field.
Final choice with Dalkia management.
Migration achieved without major anomaly, with 100% functional recovery at the end of the operation.

Environment
Maintained service delivery levels as Service Manager while carrying out the study of new outsourcing.
Dalkia monitoring at the highest level of management.
Existing outsourcer in place for 10 years.
IS data based on an incomplete documentation.
Involvement of all employees, including non IT users, required for validation.

ITSM

DALKIA DSMI
SERVICE MANAGEMENT Department Manager
18 MONTHS

Supervision of Dalkia Service Management team (4 people), monitoring the outsourcer responsible for the operation and delivery of services on a daily basis.

Assignments
SLA process supervision and alignment.
Developing DSMI strategy (implementing catalogues and service agreements).
Ensuring proper operation and performance of services on a daily basis.
Supervising actions required to restore the quality of service, managing issues.
Validating the completeness of prerequisites to deliver the quality of service expected.
Notifying users about production events.
Supervising Service Management team.
Preparing and reporting steering committees with the outsourcer.

Achievements
Improved quality of service and user satisfaction.
Set up change monitoring committees.
Implemented monitoring tool for the monthly closing (still in place and used each month).
Extended the principle of commissioning reviews.

Environment
Outsourcing characterized by a 3-year continued decline of level of service (2007/2009).
Expiry of the outsourcing contract and launch of a tender for renewal.