Monitor and coordinate the activities of the service/department
Plan and allocate tasks to the employees
Monitor and support the activities of the team
Reports to the hierarchy of the service/department activity
Manage projects: design, development, control, planning, coordination, costing, reporting, risk management and alerts, documentation, deadlines and the project boundary, etc.
In charge of the requirements gathering/analysis and solution design for the whole Order and Service Management area. Scope define and design solution offering ; Lead the solution architecture definition (bscs/billing, CRM, provisioning, Web Services, …etc.); handle requirements changes during developement and driving end-to-end technical solution.
Manage the performance of the integrators and the relationship with suppliers
Negotiating for benefits, contracts or agreements with various integrators
Business Analyst Consultant
@Alcatel LucentBSCS
novembre 2010 - mai 2011
Business Analyst and Here are some of my basic functions, responsibilities and achievements:
Assisting client in requirement definition.
Translating business needs into technical implementation and customization inside the billing system.
Analyzing client requirements regarding all Billing related processes and DCR.
Conducting global feasibility studies related to customer’s new evolutions or change requests, including description of the proposed solutions and estimated charges.
Develop and Implementation of solution approved and validated.
Providing technical assistance for development/production/test & integrations teams.
Tunisie Telecom
janvier 2010 - novembre 2010
Expert
BSCS/Billing
janvier 2010 - novembre 2010
Expert for Tunisie Telecom operator in multi-market (GSM, Fixed and Data) convergent BSCS iX Release II Migration project and here are some of my basic functions, responsibilities:-
Assist operational team in exploitation tasks after (Raiting, Roaming, Billling, and Provisioning) and provide support for BSCS production.
Work closely with business to define/clarify requirement.
Interface with business and technical teams to elaborate/validate functional and technical design of the solution (BSCS, mediation, provisioning….).
Work closely with team leads of the implementation team, who takes on the delivery of the final agreed solution. Additionally would review such that BSCS is correctly configured and implemented.
Monitor the development and testing phases until setting solution in production
Sharing in planning and reviewing testing plan and testing strategy.
Reviewing and approving test cases and testing documents.
Consultant
BSCS Assist Tunisia Telecom operational team in resolving
juillet 2009 - décembre 2009
exploitation problem related to payment processes.
Design and Implementation of a Promotion Tool application “Smart Promo Tool”.
Xpress Integration
juin 2009 - décembre 2009
Tunisie Telecom
février 2009 - juin 2009
PMO and UAT Manager with “Tunisie Télécom” operator
Working in the Project Management Office at Tunisie Telecom in the BSCS iX Release II Mobile Migration project and here are some of my basic functions, responsibilities:
UAT Manager
Performs detailed planning and manage project throughout the test execution.
Create test cases and obtain Business input and agreement
Create test plans and test execution schedule.
Develop and/or extract detailed test data required for the execution of test cases.
Validate test results and verify all enhancements, programs and/or system(s) meet the expected results.
Report and track system defects where output and/or behavior do not meet expected results.
Follow up and ensure re-test is performed upon delivery of fix.
Work closely with Development staff dealing with any issues identified by the test execution team.
Maintain regression test beds as required based on new functionality.
Document test results for project team sign off.
Provide status reports on all testing issues related to the project under test.
PMO
Review and validate functional design documents
Assisting client for requirement definition.
Verifying dependency between BSCS and external systems.
Obtain clarifications during the planning stages.
provide feedback
Propose better solution if any
Ensure that the application architecture, design and implementation is conforms to the business and system requirements and is robust and integrated seamlessly into existing networks and systems
Assist Tunisia Telecom operational team in starting of exploitation tasks after cutover (Raiting, Roaming, Billling, and Provisioning) and provide support for BSCS production.
Technical area : BSCS iX, PVCS Tracker
Consultant
Atos Origin, Orascom Telecom Tunisia Mobile Project, Contractor, BSCS 7
novembre 2007 - aujourd'hui
Consultant
Atos Origin, Maroc Telecom Mobile Project, Contractor, BSCS 7
novembre 2004 - novembre 2007
Autres compétences
BILLING EXPERTISE
experience 8 years
Software BSCS 6, BSCS7, EMM (BGW) , EMA (SOG), MINSAT
Areas Billing, Rating, Support, Commercial Offer, Test, Integration, Validation, Development, Analyst, Mediation
TECHNICAL SKILLS
OS : UNIX, Windows
Languages : SQL, PL/SQL, Shell, AWK, C, PRO*C, Forms, Reports, Visual Basic, ASP, VBScript
RDBMS : Oracle, Microsoft SQLServer, ACCESS, Sybase
Methods : OMT, UML, MERISE
Others : Mastering of the GSM network architecture as well as its components
Good knowledge in management of TCP/IP networks
Mastering of tools: Word, Excel and PowerPoint
PERSONAL SKILLS
Methodical
Team player
Strong analytical capabilities
Communicative and assertive
Positive and flexible
Discrete
Result oriented
Team leader
LANGUAGES
Arabic : Mother tongue
French : excellent
English : good
STUDIES
June 1995 : Baccalaureate in Maths, Mention rather well
July 2000 : National diploma of Computer engineer. Graduation from the National Institute of computer science in Computer engineering