Anouar - Chef de projet INFORMIX

Technology Advisor Senior Director OOREDOO Tunisia

• Assist the CTO in optimizing team organization, decision-making, and developing the
dashboard to follow technology activity and performance.
• Assist the CTO in the development of a strategy.
• Prepare the defense files for projects or investments.
• Assist the CTO on Business units needs and IT developments and architecture.
• Assist the CTO on deliveries of B2B links and services, and on the rollout of new sites.
• Assist the CTO for the trials 5G (A first 5G test on 18 th December 2020 with a record in
Tunisia of 2.232Gb / s).
• Represent the CTO in meetings with governors, mayors or departmental or government
officials.

Program Management & Quality Senior Director OOREDOO Tunisia

Making, implementing and approval of the Policy Framework ( Process, procedure, …) to :
• The infrastructure specifications and budget definition.
• Manages and makes decisions on Technology solutions and addresses issues/upgrades radio
sites.
• Radio sites deployment and upgrading.
• Sites curative and preventive maintenance management.
• Sites energy availability, consumption monitoring and energy optimization.
• Management of the technical stock.
• Removal of blackheads area, increasing network quality.
• Initiate quality milestones driven network improvements.
• Monitor and report the status of all projects, deadlines, and budgets.

Customer Services Senior Director OOREDOO Tunisia

• Merge of the activity Business and Residential on the Customer services.
• Creation of new department for the Proactive Customer Experience.
• Implementation of KAIZEN and Deming (PDCA) in the customer services.
• Implementing a Dynamic Banner for proactive responses.
• Dispatching of the responsibility of Credit collections, Billing Test and Business claims.
• Implementing a Dynamic IVR (interactive).
• Implementing 40th FLR (First Level Resolution) in the front office.
• Optimizing the Process of fixe claims.
• Initiate quality milestones driven Customer Services.
• Making all the KPI on Green.
• Team management (520 peoples) and Managers building twice a year:
• Synergy improvement between the teams.
• Project monitoring and objectives.

Rollout Maintenance and Energy Director:

• Infrastructure specifications and budget definition.
• Manages and makes decisions on Technology solutions and addresses issues/upgrades radio
sites.
• Radio sites deployment and upgrading.
• Sites curative and preventive maintenance management.
• Sites energy availability, consumption monitoring and energy optimization.
• Management of the technical stock.
• Removal of blackheads area, increasing network quality.
• Initiate quality milestones driven network improvements.
• Monitor and report the status of all projects, deadlines, and budgets.
• Team management (142 peoples) and Team building:
• Synergy improvement between the teams.
• On-site project monitoring.

Corporate IT Director:

• Successfully deploy resources and manage IT project initiatives.
• Collaborating with different business units to ensure delivery of applications and projects that
help meet their daily needs.
• Corporate IT services include: IT Infrastructure specifications, Applications and Security.
• Technology selection and management and upgrading.
• Align the IT team with the business’s performance objectives and defining metrics to track
performance.
• Monitoring and reporting the status of all projects, deadlines, and budgets.
• Short, mid and long term planning, taking into account scalability, cost, resources and desired
output
• Relationship management with technology vendors, consultants, and contractors.
• Supervising, and ensuring the professional and technical readiness of growing staff.

Information System implemented in OOREDOO Tunisia
• Projects and applications deployed:
• ERP Oracle Applications For financial: GL, AP, FA, CM, PO, INV
• ERP Human Resources and Payroll with Oracle Applications
• ERP: Supply Chain and Assets Management using Oracle EBS modules (OM,
IM, BOM, WIP and Assets Tracking).
• ERP HR OLM (Oracle Learning Management)
• ERP HR SS: Oracle Self Services
• Oracle EBS implementation (Financials, HRMS, Purchasing and Inventory)
• Oracle EBS upgrade from 11i to R12
• SAGE General Ledger & Payroll
•
• Data & analytics projects:
• Data WareHouse Business Object
• Data mining SAS
• Hyperion for Analytics Accounting and financial reporting,
• Hyperion Planning for Budget Planning.
•
• Revenue assurance and security applications:
• Insurance Revenue : Connectiva.
• Fraud Management System : Connectiva systems.
• Insurance Revenue & Fraud Management System upgrade (Feb2011 - Oct2011)
• Fraud Detection using Complex Event Processing and Business Activity
Management
•
• Customer relationship management and call center applications:
• People Soft.
• Genesys CTI/IVR
•
• Sales and stock management
• Cashier applications (STORE CASH) developed by home team under
Java/Oracle.
• POSANET: Extranet system for external point of sale.
• Customer connection fee bill management (TASHIL); developed by my team
under Java/Oracle.
• Distributor Commissioning: developed by my team under Forms/Oracle.
• Stock management system; in-house development under Java/Oracle.
• ERP: TelCo inventory management.
• Website: J2EE and RDBMS Oracle: Client portal: send SMS, make electronic
recharge to the phone by bankcard debit.
• Intranet (OPTINET): home developed under J2E/Oracle.
•
• Other applications:
• Geographical information System for Network coverage (GIS ESRI)
• Document Management System (GED Archimed)

Head of “Transverses Information Systems” IT Senior Manager
Orascom Telecom Tunisia: TUNISIANA (OOREDOO Tunisia)
Involves the same degree of responsibilities as an IT corporate Director with a narrower focus on IT
systems.

Projects and training Director

Projects and training Director
 Project director «GSM demand management, TUNISIE TELECOM» (duration: 4 months,
load: 8 HM)
 Project manager «Arabic language landline billing platform, TUNISIE TELECOM»
 Project director «Information system reverse engineering, Tunisian Job Agency » (duration
of the project: 24 months, load: 108 MM)
 Contribution to the elaboration of the guiding plan for the Tunisian national social security
body.
 Landline invoice printing platform overhaul in response to the new nationwide numbering
migration
 Architecting and implementation of an asynchronous billing data replication platform,
Tunisie Telecom
 Architecting and implementation of an asynchronous data exchange platform for the
Tunisian Job Agency
 Architecting and implementation of an Arabic language billing platform serving landline
clients at Tunisie telecom
 Migration and maintenance of data relative to the phone subscribers of Tunisie Telecom
from the UNISYS (A6 & A7) system to the open INFORMIX in Sinix (Siemens) system.
 Assistance to the migration of an Office mailing application from an Oracle environment
to an Informix one.
 Architecting an ETL (extract transform and load) application ensuring daily transfer of data
between MS-access databases to Informix (Tunisian Industry Promotion Agency)
 Technical consulting centered on the architecture, development and optimization of
Informix based applications. Customers: Banque de l'Habitat (BH), Conservation de la
Propriété Foncière (in arabic), l’Agence de Promotion de l’Industrie (API), la SOTUMAG,
la Société Bâtiment de Tunisie, Zaoui Meubles, Ministère des Communications, Ministère
de la Défense Nationale, Ministère des Domaines de l’Etat, Wilaya Alger, Ministère de
l’Intérieure de l’Algérie, Ministère de l'Intérieure de la Mauritanie, …
 Technical consulting for migration of software solution from character environment to
Server/client (Banque de l’Habitat, Tunisian Agency of Job 1997).

Tender submission technical and financial documents elaboration
 RDBMS INFORMIX Solution
 GIS INTERGRAPH : GeoMedia Pro, GeoMedia, GeoMedia WebMap.
 Decision Solution
 Consulting
 Software development
 Training centre
 …
Process normalization and management procedures organization for:
 Informix customer management (orders , delivery, consulting demands
,intervention card indexation, standard Exchange, maintenance, mailing, ...)
 Training center
 Project management
Management :
 Tunisia & Algeria based INFORMIX customers (Products, Maintenance, and
Assistance).
 Consulting.
 Customer GIS INTERGRAPH.
 Training center customers.

TRAINER & TEACHER

Animation of more
than 250 seminars of
IT training, since
1992 , in Tunisia and
abroad :
• Relational database design
• Power AMC.
• Object programming
• SQL language
• Application development on INFORMIX 4GL
• Advanced functions of INFORMIX-4GL.
• Application development with INFORMIX-OnLine.
• Database administration: INFORMIX-SE.
• Database administration : INFORMIX OnLine
• INFORMIX Database Management and Optimization
• Security with INFORMIX RDBMS
• Stored procedure and triggers with INFORMIX
• Application development on INFORMIX-NewEra
• UpperCase SILVERRUN MRD
• Seagate Crystal INFO
• Microsoft SQL-Server implementation.
Artificial Intelligence
case study
University of sciences of Tunis (FST/DSI 1992-1993)
RDBMS and
database design :
1994 -2002