David - Architecte réseaux ETHERNET

May 2015 to date EMEA IT Operations manager ARM (Contractor)
Responsible for all aspects of IT operational leadership, and business processes
• Accountable for design and implementation of follow the sun IT support
• Focused on implementing ITIL framework
• Team management (Network, Dba, End users, BI, Platform), 7 managers, 55 persons
• Leadership of the IT operations team, including staff recruitment, development, training & coaching
• Conducts regular and in-depth analysis of operational trends, ensuring IT and business alignment
• Off shore team management (France, USA, Netherlands, India)
• Processes creation (incident, request, change management)

Jan 2015 to April HEAD OF IT AND BUSINESS SUPPORT: Cardtronics (Contractor)
Responsible for all aspects of IT operational leadership, and business processes
• Focused on re-engineering of incident, problem, and change management processes for Cardtronics
• Reported directly to the IT Director, Europe
• Leadership of the IT operations team, including staff recruitment, development, training & coaching
• Technical ownership of the SharePoint 2013 infrastructure, promoting collaborative working tools
• Conducts regular and in-depth analysis of operational trends, ensuring IT and business alignment
• Vendor and supplier management, validating 3rd parties to assess current levels of PCI compliance
• Off shore team management (India)
• Processes creation (incident, request, procurement, change, asset, stock)
 
Jul 2012 to Jan 2015 SENIOR EUROPE IT OPERATIONS MANAGER: Asurion
Responsible for all aspects of IT operational leadership, delivering a high-availability environment
• Focused on re-engineering of incident, problem, and change management processes for Asurion
• Reported directly to the Head of IT, Europe, including advising on DR and Business Continuity
• Leadership of the IT operations team, including staff recruitment, development, training & coaching
• Technical ownership of the SharePoint 2013 infrastructure, promoting collaborative working tools
• Conducts regular and in-depth analysis of operational trends, ensuring IT and business alignment
• Vendor and supplier management, validating 3rd parties to assess current levels of PCI compliance
• Successfully re-designed incident management processes, delivering enhanced support services
• Championed development and roll-out of SharePoint applications, improving collaborative working
• Off shore team management (India, Philippines and USA)

Oct 2010 to Jul 2012 INFRASTRUCTURE AND APPLICATION MANAGER: Corelogic Ltd
Responsible for all aspects of IT leadership, including service desk, infrastructure and applications
• Reported directly to the Chief Executive Officer (CEO), advising on infrastructure and applications
• Client-facing leadership role, providing successful client support for a portfolio of 37+ UK clients
• Leadership of two internal teams (service desk and Dba), driving ISO 9001 standards deployment
• Technical expert & subject matter expert, participating in RFPs, client engagements and proposals
• Drove a strategy for implementing best practice across key projects, delivering high-availability IT
• Implemented BS EN ISO 9001 in the service desk and Dba team, delivering enhanced standards

Jun 2006 to Oct 2010 SERVICE DESK TEAM LEADER: Bouygues – Structis
Responsible for all aspects of IT service desk management, project delivery and team leadership
• Appointed to provide national IT support for 1200+ end users across head office and core UK sites
• Focused on driving the delivery of IT services, supporting 120+ servers in a Windows environment
• Led the implementation and development of an IT team, supporting daily IT end user requirements
• Project managed the delivery of a global end users’ back-up IT solution, based on a private cloud
• Championed implementation of a high-quality service level and approach for internal IT end users

Oct 2001 to Jun 2006 INTERNATIONAL SERVICE DESK: Bouygues - Structis
Responsible for the provision of global IT service desk services and support, underpinning growth
• Appointed to support the installation of networks, telecommunications, infrastructure and desktops
• Provision of business-critical support for a portfolio of 70+ remote sites, with 1500+ IT end users
• Key member of the global ISO 9001 quality management system team, ensuring IT compliance
• Delivered training and support for local IT teams on a wide array of technologies and IT solutions
• Successfully designed, connected and supported sites on a global basis with differing user needs

Sep 2000 to Oct 2001 SERVICE DESK: Clarins
Responsible for all aspects of IT service desk management, supporting a Windows environment
• Appointed to Service Desk role, reporting to the Head of IT and supporting over 500+ IT users

Sep 1998 to Sep 2000 SERVICE DESK: BNP Paribas
Responsible for all aspects of service desk support & management, delivering effective IT services
• Appointed to ensure the delivery of Windows environment support for over 1000+ users in France
• Reported directly to the IT Manager, advising on service level improvements and IT enhancements