Jonathan - Administrateur réseaux ETHERNET

SUMMARY
 Dynamic Services Delivery Executive with over 17 years of IT expertise.
 Strong hands-on technical experience allied to outstanding customer-facing skills.
 Excellent P&L Budgeting and Management abilities.
 Positive, driven leader with experience managing 120+ people.
 Proven track record of cost reduction while increasing customer satisfaction.
 Experience managing Multilingual, Pan-European technical staff.
 In-depth expertise of highly-available, highly complex Financial Services applications & infrastructure environments.

EXPERIENCE


UPNetworks, Inc, S a n Francisco, CA. 2002- 2003
Chief Operating Officer
Full responsibility (Sales, Marketing, Service Delivery) for UPNetworks Data Centres/ISP Services, reporting to company chairman.
Achievements.
 Doubled annual revenues in first 6 months.
 Lowered service costs by 60% in first six months.
 Dramatically improved quality of service delivery and customer retention by adding ex-NASDAQ operational processes and procedures.


MobileAria Inc, Mountain View, CA. 2001- 2002
Vice-President, Service Delivery & Operations (Silicon Valley Startup).
Responsible for all Operational Service delivery of MobileAria’s voice-enabled wireless services.
Achievements.
 Saved up to $20M annually by developing and implementing complex mix of insourced/ outsourced Operations functions.
 Successfully raised $12M in capital from Delphi, Palm and Mayfield by developing detailed operations P&L business model, incorporated into business plan.
 Saved $2M+ per year by Managing outsource of Network Operations Center (NOC).
 Managed design, implementation and relocation of all production infrastructure, co-located in outsourced Internet data center.
 Built scaled-down customer call center to support 10,000 users.
 Built ground-up IT department to successfully support 100+ users, saving $50k in infrastructure costs.
 Managed back-end E*Commerce and infrastructure Architecture implementation and integration to support $1M+ users.
 Recruited entire operations team from scratch


Certainty Solutions Inc (formerly GNAC), Redwood City, CA 2000-2001
Director, Managed Services (Silicon Valley Startup).
Responsible for pre-sales, implementation and service delivery of all client engagements.
Achievements.
 Revised entire company business model from consulting-based to fixed monthly recurring revenues, improving monthly cash-flow and increasing long-term margins.
 Increasing annual revenues by $2M+ by converting key accounts to new model
 Client executive for largest account (Microsoft), managing support for 1000+ Solaris systems, running Veritas, Oracle, etc.
 Responsible for top-to-bottom Service Delivery process implementation and development of accompanying Project Management training for the entire company.



EDS UK Ltd, Stockley Park, Uxbridge, England. 1998-2000
Director, Southern Europe Network Services
Responsible for EDS Network Services to production customers in Spain, Portugal, France and Italy.
Achievements.
 Managed 120+ staff based in 4 foreign countries, providing WAN/LAN, voice, video and data services to EDS internal and external accounts.
 Saved $2.5M from budget in first 3 months, full P&L responsibility for $40M annual budget
 EDS EMEA top Data Center expert for resolution of client issues, reporting directly to EDS I*Solutions EMEA president in this role.
 Salvaged high-visibility, $MM key account for EDS (EDS/HP/Big 5 ERP provider partnership).



EDS UK Production Implementation/Sales Support Manager 1999-2000
Responsible for all EDS UK I*Solutions (Outsourced Infrastructure) Pre-Sales and Implementation.
Achievements.
 Responsible for supporting multiple, multi-million dollar bids for customers such as BOC Group, Kvaerner, Gateway, Unipart, Xerox and the Met Police.
 Restructured leveraged matrix-managed midrange support team (50+ Staff) for the entire UK client base, including Inland Revenue account, saving $1M annually.
 Implemented over $1BN of new business into the UK infrastructure organization for clients such as Rolls-Royce, London Transport and the Metropolitan Police.b
 Managed successful ISO 9000 certification of EDS UK Project Management function.


EBS SMC Support Group Manager 1998-1999
Managed support for the EBS Dealing Resources (EBS) client, a 90Bn/day Foreign Exchange dealing company, outsourced to EDS.
Achievements.
 Dramatically improved EDS’ responsiveness to supporting the EBS Customer to intensive Service Level Agreements.
 Project Manager for customer migration to Cisco environment, involving over 2,000 routers.
 Youngest Director-level manager in EDS at the time.


Digital Equipment Corporation, Trumbull, CT, USA 1994-1998
Lead Consultant.
Engaged by Digital as the Lead Consultant to support the NASDAQ Stock Market primary trading infrastructure - The largest ever Systems Integration project in company history.
Achievements.
 Final escalation resource for resolution of critical network operations issues affecting operation of NASDAQ trading network, with highly-demanding demanding SLAs, high-financial penalties, severe escalations (DEC CEO, President of United States, etc).
 Responsible for systems management/policies/security/operations/software release Procedures on 130+ Ultrix /Unix Systems in a client-server environment.
 Lead Network & Systems Manager for one of the world’s largest private TCP/IP networks, containing over 2,700 routers – Winner of a Smithsonian Award for Technology.
 Project Manager for the new Network Infrastructure/Network Management Platform, planning to migrate from DEC routing environment to CISCO with over 5,000 routers.
 Instrumental in pre-sales/proposal efforts leading to DEC receiving an extension on the contract yielding $40M+ for DEC and $250M+ for MCI.
 Developed close personal and professional relationships at SVP/CIO level with both sets of customers (MCI/NASDAQ).


Digital Equipment Corporation, Valbonne, France 1993-1994
Operations Manager
Operations Manager for Eveready Batteries’ worldwide messaging infrastructure, outsourced to Digital.
Achievements.
 Salvaged a $2 million contract t.hrough service improvements/outstanding customer-facing skills.
 Project Manager responsible for successfully building/managing a full messaging infrastructure with sites in over 18 different countries, many based in the Third World.


Alcatel Network Services, Paris, France 1990-1993
Systems / Network Manager
Responsible for management of Alcatel’s Systems and DECnet networks in France and overseas.
Achievements.
 Successfully implemented billing, email and file transfer projects critical to Alcatel.
Digital Equipment Corporation, Basingstoke, England 1988-1990
Network Support Specialist
Provided network hardware and software support on all products from Digital’s primary UK Call Center.
Achievements.
 Country Support Manager for Vitalink TransLan bridge product set.


British Telecom PLC, London, England 1985-1988
Software Developer
Developed software and supported Data Center for 30M British Telecom subscribers.
Achievements.
 Wrote complex software designed to process billing records from BT’s first ever digital Telephone Exchange