Incident Manager
Ref : 220419A002-
ASAP
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93 - Saint-Denis
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3 mois (renouvelables)
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Consultant
Compétences requises
Description de la mission
Nous recherchons un Incident Manager pour une mission de 3 mois renouvelables à Saint-Denis.
Job description :
- Implement and deliver best practice incident management processes to include incident identification, ownership, escalation and resolution.
- Manage and resolve incidents using best practices
- Manage crisis meetings and relation with leaders and operational stakeholders to solve incident as quickly as possible
- Ensure that customers and stakeholders receive timely communication and long-term solutions to incidents.
Incident Managers MUST be able to communicate effectively, through written and verbal methods, with technical resources and non-technical leaders, as well as multi-task while under pressure to remediate service as quickly as possible.
Incident Managers are also responsible for establishing standards and procedures that maximize operational responses to incidents encountered and minimize interruptions in service availability.
Your services include facilitating incident recovery by engaging dedicated teams, ensuring clear incident management procedures and implementing an incident management system.
Skills :
- Certification : ITIL V3 or V4
- Good understanding of production IT environment and IT Operations
- Implementation of ITSM processes (preferably in ServiceNow)
- Strong experience as incident manager for large companies
- Service Delivery Manager skills
- Knowledge in Incident Management, Problem Management or Change-Management
Location : Saint-Denis
Languages : Français et Anglais
Job description :
- Implement and deliver best practice incident management processes to include incident identification, ownership, escalation and resolution.
- Manage and resolve incidents using best practices
- Manage crisis meetings and relation with leaders and operational stakeholders to solve incident as quickly as possible
- Ensure that customers and stakeholders receive timely communication and long-term solutions to incidents.
Incident Managers MUST be able to communicate effectively, through written and verbal methods, with technical resources and non-technical leaders, as well as multi-task while under pressure to remediate service as quickly as possible.
Incident Managers are also responsible for establishing standards and procedures that maximize operational responses to incidents encountered and minimize interruptions in service availability.
Your services include facilitating incident recovery by engaging dedicated teams, ensuring clear incident management procedures and implementing an incident management system.
Skills :
- Certification : ITIL V3 or V4
- Good understanding of production IT environment and IT Operations
- Implementation of ITSM processes (preferably in ServiceNow)
- Strong experience as incident manager for large companies
- Service Delivery Manager skills
- Knowledge in Incident Management, Problem Management or Change-Management
Location : Saint-Denis
Languages : Français et Anglais