WORK EXPERIENCE
Digital Innovation Manager, Bora Solution (Powered by Amadeus) (Sep 2018 - Sep 2022)
For this position, I :
• Managed a mixed team of 4 developers and 4 programmers
• Contributed to Change Management process improvement initiatives & hosted monthly internal & external change management training/workshops with 8-10 stakeholders
• Lead CX workshops, set up areas for improvement, supervised and implemented User Stories
• Developed a digital innovation culture and introduced new tools and methods (Design thinking, HCD, agile, green IT)
• Developed project plans that conform to Software/product Development Life Cycle (SDLC) standards, and provided comprehensive status reporting for ongoing programs of work
• Gathered customer requirements and worked closely with the development team to propose and develop technical solutions to business challenges
Skills: Organizational Leadership · Design thinking/Problem solving · IT project management
Data Strategy & Governance Manager, American Express Global Business Travel CWA (Sep 2017 - Aug 2018)
Business Analyst, American Express Global Business Travel CWA (Jan 2015 - Aug 2017)
For those positions, I :
• Partnered with stakeholders across BU’s (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Implemented and monitored Amex annual internal ethics, compliance & information security policy program
• Translated business requirements and technical information into non-technical terms for communication and collaboration with development, operations, and leadership groups
• Supervised and monitored the annual Business Continuity Plan
• Made recommendations using data to improve policies, procedures and processes
Skills: Problem solving · People Management · Strong analytical and conceptual skills
Purchasing Project Manager (construction), SOBEI (Sep 2012 - Dec 2014)
For this position as a PPM, I :
• Negotiated, prepared and approved contracts
• Ensured the project objectives and budget were compliant with the project scope
• Supervised 15 Subcontractors relations
• Actively participated in the preparation and submission of 10 tenders ≥ 100K€ & ≤ 300K€
• Conducted weekly onsite meetings with stakeholders (architects, engineers, site foreman)
Skills: Procurement · Negotiation · Strong analytical and conceptual skills