Farhad - Directeur des operations

Expérience professionnelle

Operations Director Resource Planning, Staffing and Talent Management
Capgemini Group 2017 – present Paris, France
• Ensured a 98% service quality covering China to the US
• Planned and implemented the road map for the evolution of the tool both in terms of functionality and capacity with an objective to manage 500000+ resources and millions of staffing requests per year
• Implemented a self-administration platform to automate all standard administrative activities to make them available to business in order to reduce response time from weeks to days for service requests
• Implemented a simplified demand entry tool to reduce the time necessary for sales and project teams to create staffing requests by 4
• Implemented People Analytics, an AI tool using NLP and Cloudera, to provide nightly staffing propositions against the open staffing requests (100000+), leveraging resources CV's (280000+), to accelerate the staffing process
• Deployed an internal Marketplace to allow the employees to explore their future assignments options based on the nightly staffing propositions to promote lower staff turnover
• Integrated IGATE resources (50000+) acquired in 2015 and Altran resources (50000+) acquired in 2020 and other smaller companies
Program Director Resource Planning, Staffing and Talent Management
Capgemini Group 2015 – 2017 Paris, France
• Headed both the business and IT implementation teams of 35 persons
• Implemented the Global Resource Planning, staffing and Talent Management tool proving a global view of all resources (200000+) within a tight schedule of 6 months
• Migrated legacy system (50000+ resources) to the new tool in a big bang approach, over a weekend, to ensure continuity of service
• Deployed the tool and the process to the other entities of Capgemini covering 95% of all resources with a specific emphasis on India with 100000+ resources
• Integrated recruitment and sub-contractor management tools to accelerate the staffing process from hire to retire
Solution Architect Resource Planning, Staffing and Talent Management
Capgemini Group 2014 – 2015 Paris, France
• Developed the global staffing processes to fit the operating model
• Designed the global solution, maximizing the use of the off-the-shelf Retain International staffing software, while covering 90% of the business pain points
• Designed the integration layer for all master data sources to ensure global data coherence across all group solutions
• Adapted the Retain data model to include all master data required
Business & Technology (BTech) Skill Center Director
Capgemini Telecom & Media 2010 – 2014 Suresnes, France
• Managed a team of 30 consultants
• Planned and managed the road map of Communication Transformation Platform (CTP), a framework for the transformation of CSP’s leveraging pre-built assets and standard methodologies to accelerate and secure the transformation process
• Developed and Promoted BTech consulting services and frameworks
• Headed a number of BTech projects
o 2013 (6 months) Designed and Managed Asiainfo Linkage scoping and design workshops with Telenor in Denmark and Hungary leveraging the CTP Framework (12 Consultants)
o 2012 (1 year) Definition and Implementation of the customer experience framework for JIO, CSP provider that Reliance Industries was in the process of launching (12 Consultants)
o 2011 (3 months) Assisted in the design of the CRM solution for Ericsson/LHS leveraging CTP framework (4 Consultants)
o 2011 (2 months) Elaborated the 3-year IT blueprint for Marco Telecom based on their business ambitions. Estimated the blueprint implementation cost and its impact (6 Consultants)
o 2011 (2 months) Audited the T-Mobile NL target architecture
o 2011 (2 months) Identified the value proposition of the Enabling platform for DTAG subsidiaries and OTT providers. Designed the high-level architecture (Billing, Payment, Advertising, Identity management, User insight)
o 2010 (8 months) Designed the Mobistar CRM solution leveraging Comverse One and the CTP framework (6 Consultants)
CRM Business Unit Director
ASSA Associates 2008 – 2009 Rueil-Malmaison, France
• Created the new CRM business unit and developed the business for North Africa
• Defined the service offering for the new BU
• Developed partnerships with IT service companies in north African (Capgemini, Bull Telecom, …) and with Oracle around their CRM products (Siebel and CRM On Demand)
CRM Skill Center Director
Capgemini Telecom & Media 1998 – 2008 Suresnes, France
• Managed a team of 60+ Consultants
• Managed CRM transformation projects for clients like Orange UK, Orange Group, Tunisiana, Intelig and several other European CSP in an international environment
• Developed business for the CRM skill center
Project Director
Intexis 1995 – 1998 La Defense, France
• Created the new sales force automation department to assist clients in the digitization of their sales processes (4 consultants and managed a subcontractor)
Product Manager / Technical Lead
Wavefront Technologies S.A. 1993 – 1995 Paris, France
Engineering Department Director
Thomson Digital Image (TDI) 1988 – 1993 Paris, France