Mouna - Consultant SALESFORCE

Ref : 210202R001
Email vérifié
Photo de Mouna, Consultant SALESFORCE
Compétences
Expériences professionnelles
  • ROFESSIONAL EXPERIENCE

    HEAD OF SALESFORCE PROJECT – Advenis July 2019 – November 2020
    Oversee team of 2 Business Analysts including training, workflow management, ongoing professional development, and
    performance reviews. Collaborate with partners and customers to understand business objectives, KPI’s, and build out
    reports and dashboards that are user friendly and accurately track performance.
    ▪ Substantially reduced project budget through efficiently identifying and deploying relevant Salesforce solutions such as
    API’s, data storage best practices, Salesforce AppExchanges as S-Docs and aligning business and technical
    requirements.

    SENIOR SALESFORCE CONSULTANT – Uprizon February 2019 – June 2019
    Directed Salesforce projects from initial analysis through solution implementation phases by deploying effective project
    management methodologies as well as using workflow rules, approval processes, and visual flows. Created robust end user
    training and support frameworks for new solutions.
    ▪ Restructured project team and workflows; efforts resulted in reduction in required staff resources without sacrificing
    quality or deadlines.
    ▪ Developed onboarding plan for junior Salesforce Consultants that significantly reduced training time and increased
    overall contribution to projects.
    ▪ Integrated Non-Profit Success Pack (NPSP) for 2 associations.

    SALESFORCE CONSULTANT – EI-Technologies October 2016 – January 2019
    Delivered cloud solutions and business analysis for top-tier clients such as Covea, Societe Generale Factoring, SCOR, and
    Creche Attitude.
    Designed, built, and cultivated external and internal cloud communities to improve communication and outreach
    efforts.
    ▪ Directly contributed to conceptualization of proof of concept (POC) that offered method for centralizing 3 brands –
    MAAF, GMF, MMA – into 1 Salesforce platform.
    ▪ Conducted data gap analysis to inform consolidation plans of 2 Salesforce SCOR reinsurance organizations.
    ▪ Configured Candriam’s Salesforce mobile application.
    ▪ Migrated Creche Aetude’s CRM from Salesforce Classic to Lightning version with inclusion of key specifica>ons
    that limited business interrup>ons. Conceptualized and rolled out adopfon and training plan for end users.
    ▪ Ac>vated auc>on plaXorm and configurafon of mobile and tablet formats for Gaz in community and sales clouds.

    BUSINESS ANALYST – Altran July 2013 – September 2016
    Selected for Functional Lead and Product Owner role on Pôle Emploi project with responsibility for collaborating with
    technical and business teams. Analyzed business needs and client requirements to design functional plans.
    ▪ Created new structure and activated staff repository platform for BNP Paribas Human Resources Department.
    ▪ Successfully documented archived electronic payment records that were created in Unix and C languages and built a
    tool to assist in UML deployment at BNP Paribas.

    RESEARCH AND DEVELOPMENT ENGINEER – Artere Ecommerce August 2011 – June 2013
    Served as Functional Lead on project aimed at rebuilding back-office of France Telecom’s Ecommerce platform as well as
    Java/ATG Developer for Orange Business Services Ecommerce platform. Conducted quality assurance testing and leveraged
    AGILE project management methodology to deliver projects on time and to client specifications.
    ▪ Overhauled Orange Business Services Ecommerce phone plan packages, product catalog, and successfully integrated
    Crédit Cofinoga payment platform.

Études et formations
  • CERTIFICATIONS
    Application Architect
    Salesforce Administrator
    Platform App Builder
    Sales Cloud Consultant
    Community Cloud Consultant
    Platform Developer I
    Sharing And Visibility Designer
    Data Architecture and
    Management Designer
    PRINCE2 FOUNDATION

    SKILLS
    Project management
    Data modeling
    Digital transformation
    Change management
    Salesforce Classic and Lightning
    Sales and Service Cloud
    Community Cloud
    Design, build, test, document,
    and deploy Salesforce solutions

    LANGUAGES
    Arabic: Native
    English: Fluent
    French: Fluent
    Italian: Advanced

D'autres freelances
Consultant SALESFORCE

Ces profils pourraient vous intéresser !
CV Consultant SALESFORCE
Haytam

Consultant SALESFORCE

  • PARIS
SALESFORCE CRM SOQL
CV Consultant/Business Analyst SALESFORCE
Nizar

Consultant/Business Analyst SALESFORCE

  • AUBERVILLIERS
SALESFORCE HTML
Disponible
CV Chef de projet SALESFORCE
Gilles

Chef de projet SALESFORCE

  • DEUIL-LA-BARRE
SALESFORCE CI/CD
Disponible
CV Chef de projet SALESFORCE Administrateur
Alex

Chef de projet SALESFORCE Administrateur

  • NANTERRE
AGILE SALESFORCE CRM
Disponible
CV Chef de projet
Mohamed

Chef de projet

  • LE BLANC-MESNIL
CRM AGILE SALESFORCE SAP CRM MICROSOFT DYNAMICS CRM
Bientôt disponible
CV Architecte Solution Salesforce
Olivier

Architecte Solution Salesforce

  • MEUDON
SALESFORCE
CV Chef de projet Salesforce
Joachim

Chef de projet Salesforce

  • PARIS
SALESFORCE
CV Consultant AGILE
Audrey

Consultant AGILE

  • VILLEJUIF
AGILE SAP CRM SALESFORCE
Bientôt disponible
CV Gestion projet IT
Jean-Christophe

Gestion projet IT

  • NANTERRE
AGILE Manufacturing & Supply Chain KANBAN MOA WINDOWS SCRUM PMO Design Thinking DEVOPS SALESFORCE
CV Consultant développement logiciel & web WINDEV
Thierry

Consultant développement logiciel & web WINDEV

  • SAINT-MARTIN-LA-PLAINE
WINDEV WEBDEV CRM SALESFORCE WORDPRESS BUBBLE NO CODE
Disponible