Gerard - Architecte LOTUS NOTES

MAIN ACHIEVEMENTS AT TUTORNET SINCE 1995
NESTLÉ PCE Program – World’s Largest Food & Beverage Company
09/2017-to date PCE Project Manager – Noisiel
PCE (Personalized Consumer Experience) is a strategic program pushed by the Nestlé Group, which Nestlé France as Pilot market is bound to implementing on its portfolio of over 65 brand websites. It includes the deployment of a series of marketing data-oriented tools and the digital transformation of businesses dedicated to building a strong 360 knowledge of their consumers.
In IT terms, solutions include:
o GIGYA SAP Identity Management on B2C Websites for brands taking part in a CRM program,
o Google stack GA360, fully integrated and with KPI harmonization across all websites,
o Salesforce Marketing Cloud, as Campaign Management Tool,
o Datahub C360, a custom-designed Microsoft Azure-based solution replaced during the project by a Salesforce-based CDM (Content Data Management),
o Salesforce DMP (KRUX), as Data Management Platform,
o Salesforce Engage, as Consumer Service Management Tool,
o and all interfaces between these tools and the legacy ones already in place, including pre-existing CRM solutions IBM UNICA and SELLIGENT.
My responsibilities in the project included:
o Leading the weekly PCE Project Committee, producing the RIDA/ISSUE LOG. following-up Stream Committees for RICORÉ, BUITONI, HERTA, La Table à Dessert, MAGGI, PURINA, GUIGOZ.
o Coordinating with the Group – Digital Support Unit (200 people) in Barcelona (Spain) and Vevey (Switzerland), representing the French market on Weekly Status Calls and Monthly Operational Reviews (MOR), validating Project Charters for each Project Phase, taking part to Triage meetings for all evolutions and innovations.
o Global Planning under MS Project, Go Live Detailed Planning (Rollout Chronograms), GO/NO GO meetings, leading major evolutions (Subscription Model, Lite Registration, Preference center).
o Agency Coordination (SKILLD, 55, SDS, SOGEC, 1000MERCIS, WUNDERMAN, EC4U, OGILVY, ReturnPath, BazaarVoice...)
o Reporting to the Core Team, Monthly Steering Committees, Implementing decisions and studies, i.e.: opt-in strategies, centralized management of coupons, coregistration platform, etc.
o Interactions with Businesses for delivering the marketing tactic campains, piloting the automatic e-mailings, supervising the works of the 1000Mercis Agency, giving trainings to PCE and its interfaces.
o Technical & Functional Requirement writing, operational documentations. Management of Test plans, Sign-offs on MAT (Market Acceptance Test).
o Operational follow-up of SFMC interfaces, Error management, Transactional email management, ad hoc Data Load in SFMC.
ENVIRONNEMENT SALESFORCE MARKETINGCLOUD, DMP, SERVICECLOUD, GIGYA, JIRA
INGENICO Group CRM Project – World Leader in Payment Solutions

10/2016-03/2017 SALESFORCE Solution Manager – Group IT, Paris & Amsterdam
The CAP 2017 project aims to replace the 7 CRM in the group and deploy a unique Salesforce CRM solution – SalesCloud (Sales Force Automation), ServiceCloud (Customer Care), AnalyticsCloud (Reports, Dashboards & Wave) to all international entities, including the ePayment subsidiaries which have developed a complex Merchant OnBoarding Portal application on Salesforce/Community.
I was piloting the Global Project Delivery (Build & Run), involving:
- Design & Development by a Cap Gemini team (8 people).
- Reversibility and handover of the Merchant Boarding Portal.
- Architect Studies and Decision Files, Data Migration, Selection of the Odaseva Backup/Restore software and High Availability Replication Database.
- End-to-end Interfaces with other IT software blocks: SAP, JIRA, Metrix, Call Center ININ, DocuSign, User provisioning (Active Directory).
- Risks & Security Stream / PCI DSS / GRDP compliance.
- Steering Committees and Project Committees
ENVIRONMENT SALESFORCE CRM TECHNOLOGIES, SAP ERP, JIRA, ETL TALEND, DATALOADER, ODASEVA, DOCUSIGN (ELECTRONIC SIGNATURE), DATALAKE HADOOP

La Mutuelle Générale SalesForce Interface Manager, liaising with 2 other partners
10/2014-07/2016 Project Manager – Front Office CRM Department
ANI Project: Design of Interfaces between La Mutuelle Générale and its partners Malakoff Médéric and La Banque Postale Assurance Santé under INFORMATICA / SALESFORCE, impacts to the SalesForce DataModel, establishment of interface contracts, secured connections setup (CFT protocol) with partners, writing of General & Detailed Specifications.
Pricing Calculators for individual & collective products, design and maintenance under Excel / VBA.
Design of a tool for automatic uploading of SME leads (over 30,000 per year) and automatic assigning within the CRM.
Pricing and Sales through tablet software, off and online.
RUN of interfaces: Management and Follow-up of Commercial Agreements (Sales & Marketing Plan), Supervision of 34 interfaces between Salesforce and Internal/External applications, Handling of rejects and recycling, leads uploading to SalesForce (DATALOADER), intermediation with other departments Sales/External Communication, Financial, IT, Incident Management.

La Mutuelle Générale Public Site, online subscription/ card payment/ e-signature
05/2013-09/2014 Project Manager –Digital Department
Within the IT Department, in charge of the Group Web Portal, I have designed and implemented the Online Subscription, a fully dematerialised Front-to-Back solution, with Card Payment, e-signature, solving legal issues and collecting the supporting documents necessary for membership. I have also conducted a Benchmarking study for e-signature technologies on the market.
Applying the FLECHE Project Management Methodology, I had the following direct responsibilities:
Writing Expression of Needs, Defining the Functional and Technical framework, Designing the project architecture, Costing, Request for Quotation Follow-up, Drafting of the General Functional Specifications and Validation of the Detailed Functional Specifications, Drafting of the Testing Strategy, Tests, Reporting, Preparation of Production.
Organization of the weekly Project Committee, Preparation of the monthly Steering Committee, with main Board Directors, reporting and project governance.
Piloting the Stream Advancement & Project Schedule, relationship with external contractors, and other IT services.
Ergonomic rebuilt of the public website.
ENVIRONNEMENT SALESFORCE TECHNOLOGIES, CAMELEON CPQ, PAYLINE,
E-SIGNATURE, CMS PHP JOOMLA AND MICROSOFT .NET, SOA ARCHITECTURE (WEB SERVICES), ORACLE DMP, SQL SERVER, VISIO, ACTIV’INFINITE ERP, INFORMATICA ETL, DATALOADER

UNEO Group WEB Portal, extranet for 1,2 million beneficiaries
Military Mutual Insur. Project Manager
07/2011-04/2013 Within the IT Department, in charge of the group Web Portal, I had the following direct responsibilities:
Organization of the weekly Project Committee, Preparation of the monthly Steering Committee, with main Board Directors, reporting and project governance.
Piloting the Stream Advancement & Project Schedule, relationship with external contractors, and other IT services.
Impact Study of new SEPA payment processes, online payment solutions and e-signature of subscription documents.
Relationship with company business teams, writing of specifications, detailed requirements, organization of tests.
In charge of the JIRA tool for Adherent-Relationship Management.
ENVIRONNEMENT MICROSOFT .NET TECHNOLOGIES, SOA ARCHITECTURE (WEB SERVICES), SQL SERVER, LOTUS NOTES, MS PROJECT, VISIO, SICOS (HOMEMADE ERP ON DB2/ISERIES), SAS SERVER ETL, EXPERIAN QAS, COHERIS & JIRA CRM, ORANGE CONTACT EVERYONE API.
 
PIERRE & VACANCES OPUS Project – Rebuilt of Group Reservation Center
CENTER PARCS Architect, Project Manager & Transversal Coordinator
11/2009-06/2011 Accrued amount of 26.000 day x men, 4 years in development
Applicative Architect: Flow Schemes Design, Software Integration of Accovia LEXO, home applications (Accounting, CRM, BI) and interfaces (Publishing, Payment…) in SOA, web services in XFT or OTA Tourism technical standards, File Interfaces via Talend modules.
Facilitation to the Opus Project Director: management of transversal operations, coordination of 7 teams, Publisher, Studies, Business, Engineering, Interfaces, Production, Support.
Establishment of Production Roadmap, Management of Schedules and Project Deliverables.
Budget management 7M€/y (Excel) and Time sheets (iEnterTime).
Credit Card Payment Solution Analyst (ATOS SIPS) and Check Payment (RAMSES), in the context of the SEPA standardization.
Management of the automation of the operating chains, Batch scheduling via Crontab and Axway Automator.
Capacity planning, High Availability & Performance Tests, Monitoring, Business Service-Level Agreements by client typology: Call Center and B2C, B2B, B2B2C Web Channels.
ENVIRONNEMENT SOA ARCHITECTURE, JAVA JEE, TALEND TIS, JBOSS, ORACLE, LINUX, ESB MULE, SVN, AXWAY AUTOMATOR, PHP, MYSQL, LOTUS NOTES, MS PROJECT, VISIO, MANTIS, EASY VISTA, HUDSON

LVMH PCIS - Perfumes & Cosmetics Information Systems
7/2009-10/2009 Quality Program Director
E-commerce websites DIOR, GUERLAIN, GIVENCHY
My main tasks as Director of the Quality Program included:
o Building deliverables & action plans in 40 improvement axes: incident process, Solution Quality process, Change process, Monitoring, SLO/SLA management, performance improvement…
o Setting up of transversal workshops & follow-up comities within all xNet-related teams: Studies, Operations, Customer Service.
o Taking part in a complete solution rebuild with new choice of components: Front Office, CMS & e-Commerce ELASTIC PATH, Back office NOHETO.
ENVIRONMENT JAVA JEE, NOHETO, ITIL, JBOSS, APACHE, MYSQL, ECLIPSE, TRAC, SVN, SELENIUM, LOTUS NOTES, MS PROJECT, IP-LABEL PROBES, CDN AKAMAÏ CACHING

OSEO General Inspection, Audit – Permanent Control Project
3/2009-6/2009 Project Manager, GRP application
(Recommendation Management)
I designed from scratch & developed an audit management tool for all the group divisions, Recommendation Acceptation Workflow & Implementation Follow-up.
I also took part in the design/development of the Problem Management application and checked compliance of several applications to the ITIL R3 methodology, such as Access & Change Management.
ENVIRONMENT LOTUS NOTES/DOMINO, VBA EXCEL/WORD, ORACLE

EPARGNE ACTUELLE AVIVA subsidiary, AFER Life-Insurance Distributor
7/2008-3/2009 Project Manager, in charge of the CCEA CRM application
I ran this strategic project of customer-relationship management, mainly focused on dealing with customer e-mails and fax, implementing a comprehensible traceability on DB2 of the 250,000 customers.
ENVIRONMENT ISERIES AS400, DB2, LOTUS DOMINO

GENERALI Project Manager, JAVA J2EE SOA Management
10/2007-7/2008 As Project Manager “La Retraite” Front & Middle Office, I was responsible for a team of 14 engineers, within a global project involving 7 teams, 50+ engineers & other contributors (15,000 D x M accrued). This strategic project was to allow online subscription of pension plan products, on a website dedicated to all sales networks.
It was based on an innovating full service-oriented (SOA) technical architecture, with web services supplied by the two Back Offices to our Middle Office, and by the Middle to our Front and other clients (Pre-sales Simulation Portal, Integrated Desktop).
I was mainly involved in:
o Front office team leading: assigning tasks, putting together planning & roadmaps, coordinating the Quality Assurance team, managing budgets, maintaining relationship with all business and IT players, producing operational reporting.
o Implementing Test-Driven Development Method (TDD) and Junit automated testing.
o Developing Interface, Regression & Performance Testing mainly implemented under SELENIUM and JMeter.
o Leveraging Development factory MAVEN, BAMBOO, configuration management tool Subversion & Tortoise
o Continuous Integration, through a bi-weekly delivery cycle.
o Managing Planning & Resources under Clarity, Open WorkBench (Computer Associates), MS Project & JIRA.
o Contributing to the technical architecture.
ENVIRONMENT JAVA J2EE, SOA, EAI/ESB, SHAREPOINT, JIRA, WEBSERVICES XFIRE, XML, RAD 6, MYECLIPSE, WEBSPHERE, JBOSS, FRAMEWORKS STRUTS, HIBERNATE, SPRING, GEF2, DEV. FACTORY MAVEN, BAMBOO, SVN, SELENIUM, LOG4J, JAVASCRIPT, CLARITY, MS PROJECT.
APRIA R.S.A. WebSphere & Lotus Architect

2/2007-5/2007 Preliminary design study of the “Assurnet Santé” website
The extranet is dedicated to 300 complementary health insurance companies, and has two big sections:
o A business section allowing to manage the flow of reimbursements sheets sent to medical care (over 100 million statements/year);
o A documentary section as a support of information and as a media of communication.
I designed the functional & physical architecture, in relation with businesses, choosing technologies and software, dimensioning hardware, defining human resource profiles, and establishing the Project Management Plan.
ENVIRONMENT JAVA J2EE, WEBSPHERE, FRAMEWORKS STRUTS/MAISON, JASPER, WEBTRENDS, LOTUS NOTES/DOMINO R6-7.

TOTAL Lotus Architect / Central Administrator
10/2006-1/2007 Expert next to the Lotus Software Manager for the entire TOTAL group
I addressed the R5 => R6 & R7 migration issue on the Holding & Exploration/Production perimeters, for all domains related to Lotus Notes/Domino, messaging and applications.
I was in charge of the messaging architecture consistency federated within the branches (400 servers) and coordinated the 20 branch architects.
I implemented a specific solution for registering user accounts through ID Recovery functionality.
I deployed Sametime, the instant messaging solution.
I managed SSO authentication through Smart-SSO Watch smartcard.
I settled the WAN Bridge server for PDA sync.
ENVIRONMENT LOTUS NOTES/DOMINO R5-6-7, SCRIPTS VB, SAMETIME, SSO, SHAREPOINT

PSA Peugeot Citroën Project Manager in Lotus Development
2/2007 In charge of designing an Email Management Application integrated with the PeopleSoft CRM app
PSA receives 100,000 emails per month with are handled by the Customer-Relationship Management application.
I designed & developed a pre-processing application allowing full integration of these emails in PeopleSoft DB2 database.
ENVIRONMENT LOTUS NOTES/DOMINO R6, PEOPLESOFT
PREDICA Project Manager/Architect

(CREDIT AGRICOLE) (Supervising 4 engineers)
05/2003-07/2006 au 4/5e I designed, developed and maintained three major intranet/extranet projects under Lotus Domino & WebSphere WSAD:
o Intranet “Partages” for all employees (over 600 MxD in development charges).
o Extranet “Predica” for promoting insurance products to Regional Branches (over 1,000 MxD in charges)
o Extranet “Médicale de France”, a tool for developing sales force events within agent and advisor networks.
Close Integration of the intranets into the PREDICA Information System. The intranets directly manipulate and publish business data (DB2/MVS or ORACLE/UNIX):
o INGENIUM for so-called “mass markets”
o AIA for upmarkets
o BDB for collective insurance products
o SERPICO, company simulation, etc.
The integration is achieved either through web services (servlets), specific API, import/export batch or direct data access.
Intranets within the integrated desktop:
o Full compliance with the SAG/AMT framework in Java J2EE of Crédit Agricole/Crédit Lyonnais new unique integrated desktop.
Architecture & administration:
o System Audit,
o Dimensioning and setting up of the servers,
o Designing of the delegated access system,
o Implementing the SSL protocol,
o Access Optimizing with HTTP sessions…
ENVIRONMENT LOTUS NOTES/DOMINO R5-6, JAVA J2EE WEBSPHERE, WSAD, ECLIPSE, ORACLE, SQL, SQL*LOADER, HTML, JAVASCRIPT, XML, XSL, VBA, PHP, SSL, NRPC, SMTP, LDAP/LDIF, MSPROJECT, SHAREPOINT SERVICES
GIE AFER Project Manager (supervising 3 engineers)

09/2002-04/2003 I was involved in re-designing the website and extranet
+ 2004-2006 au 1/5e of the Afer customers (700,000 members – 800 MxD)
Management of the development team
o Complex SQL requests
o Database Performance Optimization
o Data import/export (DTS)
Messaging Server Migration from Lotus 5.0.11 to 6.5.3, migration of 8 Domino servers, 120 Notes clients & 30,000 web users, smtp gateway, extranet porting.
Administrator Training & level 2 support on Domino et SQL Server.
ENVIRONMENT LOTUS NOTES/DOMINO R5-6, SQL SERVER 2000, DTS, LOTUSSCRIPT, JAVASCRIPT, HTML, NRPC, SMTP, MSPROJECT

TECHPACK Project Manager (supervising 6 engineers + 2D/3D computer graphics designers)
09/2001-08/2002 au 3/5e Extranet Catalogue of cosmetic products packaging: a very rich web interface including over 100 3D real-time objects, manipulated and customized from the web page.
ENVIRONMENT LOTUS NOTES/DOMINO R5, LOTUSSCRIPT, XML, INOTES, JAVA, CULT3D, 3DSMAX, 3DSNET, JAVASCRIPT, HTML, VBA, MSPROJECT

PECHINEY Project Manager
(Headquarters) (supervising 5 engineers + computer graphics designers)
09/2001-08/2002 au 2/5e I gave architecture consulting for deploying the Group Internal Communication Intranet: network topology, security management, dimensioning and setting up NT servers.
I had to deal with designing, developing & managing 10 intranets, such as:
o Continuous Improvement Intranet, for identifying and sharing « best practices » from any group units.
o Jobs offerings Intranet also displaying internal moves.
o Industrial Risks intranet.
o Process & Methods intranet for the Financial Direction.
o Saphir Intranet, for SAP documentation publishing.
I implemented the Intraspect Knowledge Server, with a specific relooking for Pechiney, gave training & consulting.
ENVIRONMENT LOTUS NOTES/DOMINO R4-5, SAP, INTRASPECT, VIGNETTE COLLABORATION SERVICES, JAVASCRIPT, HTML, XML, VBA

ELECTROBANQUE Project Manager (supervising 3 engineers)
01/2000-08/2001 I designed & developed the Treasury intranet allowing to 250 Alcatel subsidiaries to access their cash management system - the CASHFLOW Business application - as well as market data and dashboards. Security was a strong constraint and a complex access rights hierarchy was setup.
ENVIRONMENT LOTUS NOTES/DOMINO R5, LOTUSSCRIPT, JAVASCRIPT, HTML, CASHFLOW, MSPROJECT

ALCATEL (Headquarters) Project Manager (teams of 3 to 10 engineers)
09/1998-12/2000 Architecture & messaging migration CC:MAIL to DOMINO R4 then R5, in a highly clustered architecture.
I was involved in designing, developing & managing over 25 intranets, such as:
o Group Human resources Intranet.
o Meeting room reservation Intranet.
o High-potential Management Intranet.
o Subscriber Management Intranet for the Telecommunications Review.
o Technological & Competition Watch Intranet.
Design of intranet under ColdFusion/Oracle on Solaris:
o Alcatel Component Exchange, managing stocks of parts and half-manufactured products (1 million items).
ENVIRONMENT LOTUS NOTES/DOMINO R4-5, SQL ORACLE, TOAD, COLDFUSION, STOCKED
PROCEDURES, LOTUSSCRIPT, JAVASCRIPT, HTML, XML, VBA, CC:MAIL

MANPOWER Project Manager (supervising 12 engineers)
01/1998-08/1998 Welfare Payment Management for 100,000 beneficiaries of the Manpower CCE (Central Works Council), also deployed in 10 regional CEs.
Carrying out an interactive kiosk connected to the Internet to help publish news and job offerings in agencies and CEs. Deactivation of unauthorized OS and IE browser functions.
ENVIRONMENT LOTUS NOTES/DOMINO R5-6, LOTUSSCRIPT, JAVASCRIPT, HTML, PHP, VBA, IEAK, C++, MYSQL
 
From 01/1995 to 12/1997 Project manager for forfeit-base developments and expertise mainly for IBM Lotus Consulting Services

DASSAULT ELECTRONIQUE Validation of the physical, network and applicative architecture in the context of establishing a medical care file for over 500,000 patients.
Benchmark implementation to test the proper behavior of 120,000 Notes db on a single NT server.

LOTUS CONSULTING Dynamic website “******** Internet” dedicated to children and school professors, collecting all school projects.
Teaching & Therapeutic Intranet for psychotic and autistic handicapped school, based on image and sound, in a strong illiteracy context (50%). Laureate of the Intranet ’99 award, “coup de coeur” special mention.
ALSTOM Meeting room Reservation Application on 3 distributed sites. Planning generation from Lotus to Excel.

ABN-AMRO Strategic Contact Management maintenance for a business bank focused on merging & acquisitions.
PEUGEOT CITROËN Training of 15 administrators to the Domino security model (PKI).
LEARNING TREE Reference Trainer on Lotus Notes/Domino, developers & administrators, translation of training material into French.
TRANSFACT (Crédit Agricole) Technical Assistance, Messaging architecture, internet /intranet /extranet & factoring business applications. Datasource Integration from other suppliers BIL, DUNN & BRADSTREET, BANQUE DE FRANCE.

CEGETEL ENTREPRISES Referential Documentary Intranet for all documents and processes.
Online help covering desktop & telecommunications tools.
DCN (DGA subsidiary) Consulting on architecture & migration from CC:MAIL & MS-MAIL to Lotus Notes for 5,000 users on 20 sites.
SODIAAL (YOPLAIT-CANDIA) Consulting in Lotus notes architecture & administration, network topology, processes...

CHANEL-BOURJOIS Redesign of the Lotus messaging architecture related to the split of information systems of the two brands.
LIPHA SANTE (MERCK) Carrying out of 50 training evenings for doctors throughout France, in cybercafes or hotels (with 10 PCs connected to the Internet).
BONGRAIN Product Catalogue Application.
KABA Sécurité France Website Design, End-User & Administrator Training