Houssem - Directeur de projet PROJECT MANAGEMENT OFFICE

Career Summary

Ericsson North Africa & Middle East, Principal and Digital Services Program Director
Nokia Siemens Networks North America & MEA, Principal Director– Global SI Services
Ericsson Sweden & North Africa, Principal Director - Ericsson Consulting
Deloitte Consulting USA & Canada, Sales Director - Enterprise Applications
Accenture Inc. USA & Canada, Team & Program Manager – Enterprise Applications

PROFESSIONAL EXPERIENCE

Detecon International GmbH June 2020 to October 2020 Middle East-Saudi Arabia
Digital Transformation Subject Matter Expert (Freelance)
Part of the Saudi Telecom Compagny (STC) E2E Digital Transformation program covering Fix,
Mobile, Radio, Core, Transmission, Cloud/NFV, Applications,…I was the advisor and subject matter
expert for STC’s Sr management for the OSS and BSS operational transformation and evolution
roadmap for the next 5 years.
My main role was to identify New telecom market digital trends through new products and services,
build a business plan and position it within the STC evolution roadmap whenever it is relevant.

Ericsson, September 2012 to Present North Africa & Middle East
Principal and Digital Services Program Director
Areas of expertise:
Sr Advisor to the CxO Level
IT Operational (OSS/BSS) Transformation and Efficiency (OPEX, Process, KPIs, tools and Organization)
PMO set-up, Governance strategy and projects portfolio Management
Consulting and Systems Integration
Management/Coordination of an E2E engagements

Main responsibilities/Achievements:
Main Focus Clients: Ooredoo
Heading the Ooredoo Service & Network Assurance Program
Leading the Ooredoo E2E Digital Transformation program: Operational Efficiency, Digital Monetization Tranformation (Charging, Billing, Catalogue/Order Managemnt…)
Proposed promoted and developed the Ooredoo Algeria Transformation program
Works in close alignment with global business Unites and Local Customer sales & Delivery teams and proactively contribute to ensuring customer satisfaction by maintaining positive relationships with C-levels, either on an ongoing basis or in projects
Helping Ericsson to move from being perceived as a just Telco provider to a real long term partner by also extending the relationship to other departments (CMO, CFO, CSO,..) in addition to the CTO Organization
Established a Governance Model and PMO between Ericsson and Operators and made our relation a more business and strategic driven one than simple project based relation
Proactively contribute in defining products and service solutions
Proactively participate in driving improvement of project delivery
Mentor/Coach others within own areas of expertise


Nokia Siemens Networks, January 2011 to August 2012 North America & MEA
Principal – Global Services
Areas of expertise:
Sr Advisor to the CxO Level
Business and Operational Transformation and Efficiency programs
PMO set-up, Governance strategy and projects portfolio Management
Consulting and Systems Integration
Main responsibilities/Achievements:
Main Focus Clients: North America, Middle East and Africa for global customers
Managing multimillion USD deals and insuring E2E Sales and delivery process by leading and working in close alignment with global business Unites and Local Customer sales & Delivery teams.
Proactively contribute to ensuring customer satisfaction by maintaining positive relationships with C-levels.
Establishement of a Governance Model and PMO between NSN and Operators.


Ericsson, February 2009 to December 2010 North Africa & Sweden
Principal, Director of Ericsson Consulting – North Africa

Areas of expertise:
Consulting and Systems Integration
Business and Operational Transformation and Efficiency (OSS/BSS, Process, tools, people and Organization), Service Assurance, Managed services
Business planning and Go to market Strategy
Contributed on the development of new E/// offers and product in Sweeden

Main responsibilities/Achievements:
Build and manage the consulting practice for North Africa
Work in close alignment with different commercial accounts to support with the commercial and delivery process
Establish projects governance and be part of steering groups
Proactively contribute in defining products and service solutions
Proactively contribute to the knowledge sharing process


Deloitte Consulting, February 2007 to February 2009 USA & Canada
Sales Director - Enterprise Applications
Helped clients reviewing their business strategy and redesign their operations using latest technologies and best practices
Led the different project teams, review project resources, approaches and budget.
Helped implementing Deloitte EVD (Enterprise Value Delivery) project methodology at client’s program management offices
Set on client’s steering committee boards and represent project teams at the Project Management Office (PMO)

Accenture Inc., May 2003 to January 2007 USA & Canada
Team Manager & Program Manager
Worked in Telecom, IT, Manufacturing and Pharmaceutical industries in delivering critical new business systems using next generation technologies, implementing proven project tools based on modern methodologies and infuse best practices into all levels of the organization to help accelerate business capability of my clients.

As a Program Manager - member of the TELUS Business(OSS/BSS) Transformation team:
Participated on the TELUS Communication and TELUS Mobility merger (Day1 and Day2)
Worked directly with senior level executives (EVP, VPs, Partners, Directors) and represented the project team at client meetings
Conducted vendors/Systems selection processes and defined selection criteria and metrics
Established the PMO and program management approach, staffing, responsibilities, and schedule
Managed and maintained relationships and coordinated work between various teams, vendors and sub-contractors at different locations
Ensured that the project team followed all quality assurance procedures


C-Chip Technologies Inc., November 2001 to April 2003 Canada
Sr Business Systems Analyst / Project Manager

Conducted quantitative and qualitative market analyses with functional managers to identify business opportunities, customer needs and developed product requirements
Developed strategic E-business plan and information systems architecture for GPRS-RFID tracking devices via web-based solution using profiling, personalization and customer retention techniques
Managed all project life cycles and made that deadlines were respected, that priorities and communication channels were initiated and maintained between relevant groups (internal and external)


SCANTECH, August 1997 to September2000 Europe & Nort Africa
Business Analyst
Worked with marketing and Sr leaders to elicit business rules, develop client-oriented requirements and specifications for new products
Introduced new barcode solutions into supply chain management process and conducted presales demo for barcode-based products to new customers and investors (software and laser barcode readers)

ALCATEL January 1995 to July 1997 Europe & Nort Africa
Analyst programmer
Analyzed and developed new interfaces and reservation software in Borland C ++ linked to an Alcatel PABX (PABX 2300) for Hotel’s check-in, check-out and electronic reservations
Reviewed, evaluated, designed, implemented and maintained company databases