Employer: Mars Company, St. Petersburg, Russia (food production, >10 000 associates)
février 2009 - aujourd'hui
• Performing security activities in SAP ECC, BI, Solution Manager: using profile generator (PFCG) to create, maintain and delete role in accordance with Global Security Model, maintaining user data (SU01, SU10), maintain SU24 data, trouble shooting authorization issues (SU53, ST01), analyzing security audit logs (SM20N), working with tables viewing transactions (SE16), executing various SUIM reports, running various periodic audit reports and documenting findings, other security tasks
• Using Solution Manager as a change management tool
• Using BizRights application to check for SoD violations in users and roles. Performing some BizRights system maintenance and testing tasks. Fair understanding of Sarbanes Oxley compliance
• Working on projects: SAP rollouts for new sites and system enhancements;
• Creating and maintaining of procedural, technical and how-to documentation related to SAP security for Help Centers and other IT support groups
• Training other IT Support groups in security troubleshooting, problem solving, security operations and procedures
• Being responsible for maintaining of IT Controls Framework document. Working with business and Internal Audit to coordinate the changes
Help Center Analyst
Employer: Wrigley Company Ltd, St. Petersburg, Russia(food production, >10 000 associates)
août 2007 - janvier 2009
• Providing 1st line IT support via email, phone and remote control to global business customers in the usage of the following applications and systems: HP Service Desk, Active Directory, SAP ECC, BI, CRM, Solution Manager, MS Outlook, Lotus Notes, MS Office Applications, VPN, Wrigley WIN Portal, Webex, Windows Operating Systems, Blackberry
• Producing end user manuals and support documentation
• Liaise with other IT groups to improve support service
• Participating in end user computer skills training project
Études et formations
MS Office Excel Training (Online Training)
ADM940 SAP Authorization Concept (SAP Training Centre, Belgium)
2009
• Users support in Microsoft Applications in Windows XP system (Eureca Training Center, Russia)
Faculty of Aviation Management, Diploma with Distinction
St. Petersburg State University of Civil Aviation (Russia)
2001
Autres compétences
• English Language Course (Advanced)
• Italian Language Course (Intermediate)
• French Language Course (Beginner Level) current
Skills Soft Skills
Highly creative, motivated and have an ability of taking any challenge with an objective to succeed
Commitment to provide excellent customer service
Good team player
Good verbal and written communication skills
Good organizational and time management skills
Ability to quickly learn new technologies
Technical Skills
Knowledge of security Administration in SAP ECC , BI , Solution Manager
Using and participating in system maintenance of BizRights (the SoD tool)
Supporting HP Service Desk, MS Office Applications, Active Directory, Lotus Notes and other IT technologies
Language Skills
• Russian (native speaker)
• English (fluent)
• Italian (intermediate)
• French (beginner – currently studying)