Key Areas: Customer and Partner Management
Proactively support customer and partner in complex implementation-, upgrade and change management projects in terms of quality management (Implementation Quality Program), risk management (Safeguarding Program) and program management
Provide strategic consulting for customer IT and solution strategies as well as for solution operation at project management level, e.g.
Defining upgrade path and release strategy
Designing upgrade strategy and / or implementation of changes
Managing legal changes and localization
Managing technology stacks
Reducing and avoiding incidents
Optimizing Availability Management, monitoring and performance
Develop customer specific service plans in alignment with account strategy
SAP AGS Service and resource planning at project level
Position and trigger Service deliverables and track of action plans
Continuously explore ways to add value for customer, provide additional SAP solutions and services, create new business opportunities for SAP
Internal Collaboration and Relationship Building (Customer – SAP)
Build a strong relationship between management of SAP account, customer and partner
Coordinate tasks and align concrete communication and escalation paths between SAP, customer and partner
Provide periodic status and risk reporting for customer, partner and SAP; responsible for sign-off procedure at project management level
Provide linkage to SAP development (SAP Ramp-up projects, customer-specific development projects (CDP), strategic customer development projects (SCDP)); approve SAP engagement in customer development projects
Reports to Project Manager (customer) and SAM (SAP)
Mission
The Technical Quality Manager is the permanently onsite Support contact for one Max Attention Customer or Key Customer with complex or critical implementation-, upgrade-, or change management projects at project level. He/she is technical expert in the concerning solution and is responsible for successful customer management at project level.
Position: Senior Technical Support consultant SAP NetWeaver / XI (AGS)
SAP Labs France
2006 - aujourd'hui
Key Areas: ■Analysis of technology questions that are critical for the productive
system environments of the customers and the related problem solving
■Delivery of support services within the scope of risk analysis
as well as the resulting technical optimizations at the customers
■Development of Support Services based on new SAP products and rollout
of these services into the worldwide support organization
■Creation of system analysis and problem solving of customer messages
■Temporary support at the customers sites
■Development of concepts and tools for a proactive prevention of problems
Mission
Being part of the Active Global Support at SAP AG the Technology Center of Expertise
I am dealing with problems and objectives in the field of technology of SAP's software
solutions.
My main tasks are the worldwide definition and the development of technology-related
services for our customers.
Also I ensure accomplishment of these services in Europe, the Middle East and
Africa
Delivering of End to End Diagnostics training (E2E100).
Position: Developper (support development)
SAP Labs France
2003 - 2006
Key Areas: • Development and customer support within the following areas
o SAP SCM- Global ATP (APO)
o SAP IS Retail- Forecasting and Replenishment
Mission
In an international context, I am in charge of maintenance, development and customer support of SAP application ' IS Retailing / Forecasting and Replenishment' (tools that forecasts the sales of the stores and thus creates automatically the purchase orders).
Position: Project Manager IT / Business Consultant
NCR Corporate (Sophia-Antipolis) IT Services International Program management
2000 - 2003
Key Areas: • Project and development team management
• Customer and vendor relationship
• Third Party management
Mission
With the evolving nature of business models and processes triggered by the Internet, my position is to provide business and technical consulting and management support for a number of E-Commerce initiatives in NCR Systemedia Corporate. This is an international position.
Position: Technology Consultant
NCR Corporate (Sophia-Antipolis) IT Global Application Development E-Commerce
1999 - aujourd'hui
Key Areas: • Web and Wireless application development
Mission
As part of the Global application Development Team, I was responsible for studying requirement in term of feasibility, coordinating all development team in order to integrate all NCR web sites including Ordering Online tools within the Global Web Portal.
I developed with the team, performing and coordinating roles for new release. This portal has been deployed worldwide. Development environment is ColdFusion.
I also built the NCR WAP Portal prototype in order to get access to internal NCR applications, emails, NCR news, etc…in a secure environment from wireless devices.
Position : Technology Consultant
NCR France (Paris) Professional Services
1998 - aujourd'hui
Key Areas: • Transactional Web application development
• Database development and administration
• OLTP (topend / tuxedo / cobra) implementation
Mission
Development of a WEB PORTAL for health care area. This portal allows external doctors to access Hospital internal information and specially patients’ information. This production was deployed to many French Hospitals. Development environment is ColdFusion.
I was responsible for the studying requirements and providing consistent architecture.
Position : Trainee
MBDS/NCR (Sophia-Antipolis)
1997 - aujourd'hui
Key Areas: • Architecture and development of a transactional java based web application. Multi-platform, Multi-database.
• Team management (3 trainees)
Mission
I was in charge of an HATP platform (high availability transaction processing) using the OLTP TopenD and the RDBMS Teradata during 7 months.
Position : Trainee
NCR France (Paris)
1996 - aujourd'hui
Key Areas: • Development of a distributed Client/Server application, multi-platform
Mission
I was responsible for developing a TopenD platform (OLTP/DPT) during 4 months.
Purpose : To put forward requirements and characteristics of the object request broker “TOPEND”
Études et formations
Master specialized in database and system Integration
MBDS (Sophia-Antipolis)
2007
DESS CAAE (certificate of company management)
University of Nice
1996
MIAGE (certificate of Master engineer)
University of Nice
1993
DEUG SPI-M-I (Degree in Physical Science
Mathematics and computer science) University of Nice
1992
Master of Science in Computer Science Applied to firm Management
1990
Autres compétences
Professional
2007 SAP Root Cause Analysis
• E2E100
2006 SAP Root Cause Analysis
• Tbit40
2005 mySAP IS Retail
• IRT 100 (mySAP Retail-Process Overview)
• IRT 310 (mySAP Retail Master Data)
2003 ABAP courses (All necessary ABAP courses)
2002 Software Quality Assurance (Professional Certification) Learning Tree International
2000 PMP training (Project Management Professionalism) with IIL ( International Institute for Learning) PMI certification
Project Management OfficePilotage de la performanceGestion des risquesRestructurationAgileFree Format RPGRPGGestion du changementPMI PMPGestion multi-projetsGestion des appels d'offresPlanification stratégiqueMS ProjectJiraCLPServiceNowAS400SAP
Disponible
Prabanchan
Chef de projet IT & Data
VITRY-SUR-SEINE
SQLAgileMicrosoft Power BIProject Management OfficeDataBIGoogle Cloud PlatformCloud AWSPython (Pandas, NumPy)SAPTableau
Disponible
Caroline
Chef de projet SAP
TOULOUSE
SAP
Bientôt disponible
Asnnel
Consultant Odoo Fonctionnel
AIX-EN-PROVENCE
OdooSAP
Disponible
Ahmadou
Chef de projet ou PMO
TOULOUSE
AgileITILJiraSQLProject Management OfficeSAP
Disponible
Cyril
Consultant finance Project Management Office
Barcelona
SAPProject Management OfficeAgile
Bientôt disponible
Achour
Consultant SAP
BOULOGNE-BILLANCOURT
WindowsSAP
Disponible
Jordan
Chef de projet
BUSSY-SAINT-GEORGES
DataGestion d'équipeWindowsITILSQLPythonAgileGestion de criseCRMLinuxSAP
