Network and Security L2

Position: Network and Security L2 - (Job in pre-hiring)

• Location: San Sebastian (Espagne)
• Supervisor: Global Network and Telecom Manager
• Context (Examples: creation or restructuration of a department, process maturity, new position, current specific department stakes etc.)
• You will be part of the Global IT Infrastructure Center of Excellence (IT Infra CoE), which is in charge of managing globally Operations, Production, Projects and Strategy for IT infrastructure
• You arrive in a context of highly visible transformation Program requiring strong capacity of adaptation and aptitude for change
• Position is after the Level 1 and can be helped by the Level 3 Network and the Level 3 Security Engineers in case of

Purpose (Sum up the position using one or two sentences)

• We are looking for talent with strong technical skills who can support the compagny and worldwide Network and security landscape (Switches, Firewalls, WAF, ...)
• He/she will work in close relationship with other teams to maintain the available solutions to help our Business Groups realise our Service-oriented Digital Transformation
• He will need to demonstrate strong technical skills and experience managing parallel actions, with full control of the scope he/she’s managing (technical, inventory, best practices, obsolescence management...)
• He/she will have to :
• Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors reported through the Problem Management Dashboard
• Perform solution releases by authorizing, validating (changes, upgrades, updates, patches, and migrations), and implementing them
• Act as the L2 level function and manage communication with vendors in case of problems, patches, and maintenance
• Ensure to keep the SMBD up to date by adding/modifying CI as implied by incidents, changes, and release processes
• Perform technical and management escalations as implied by the escalation process to ensure network and security tasks are progressing toward resolution and/or completion.
• Provide second line support and escalation of helpdesk tickets to our users, working accordingly to the SLA’s
• Provide remote support and change management assistance to our user base on an 8x5 basis as required
• Ensure that users are updated continuously on the status of their issues and that user's satisfaction is maintained at a high level
• Typical services are LAN, WAN, IT/OT (Operational Technology) firewalls, infra as a code, Firewall rules automation)

Areas of responsibility (Use active verbs to define areas of responsibility and especially the weight of each responsibility: “Manage”, “Support”, “Participate”; “Is responsible for”, “Is in charge of”, “Promote”, “Contribute” etc.)

• Technical implementation of standard, complex, urgent Changes
• Integration of Changes in the ticketing tool
• Planning of Changes (implementation chronograms)
• Participation in Change Advisory Board (CAB) meetings
• Implementation of Changes in Business Hours (BH) and Non-Business Hours (NBH)
• Update of technical reference documents and associated databases (Diagrams, operating procedures, CMDB, etc.)
• Contribution to the Security processes / workflows, (e.g., Firewall rules)
• Handling of routine production tasks (regular checks, inventory, monitoring, backup, maintenance...)
• Incident / crisis management
• Writing of incident reports and root-cause analysis
• Work in close relationship with third parties (internal and suppliers)
• Contribution to the definition of sustainable solutions - technical and CSR (Corporate & Social Responsibility) oriented
• Ensure the Configuration Management DataBase (CMDB) is up to date
• Network monitoring activities via corporate monitoring tool

• Strong collaboration with other technical experts, on his scope of reference
• Share the info with Level 3 engineers
• Reporting to the Network and Security Manager
• Good tickets’ backlog management (incidents & changes)
• Continuous improvement (monitoring, operating instructions, etc.)

Position sizing (A few key indicators of the position such as: Turnover, Budget, Sales volume, number of N-1 etc.)

• International exposure, leading all network & Security tickets
• Position within the Network team of the Global IT Infrastructure Centre of Excellence (IT Infra CoE) (>100 people internal and external) within Lynxeo IS department
• Strong interaction with the Hosting/Platform/Cloud team, application teams, regional teams
• 2,500 computers, 20 sites (90% of plants), 2 datacenters, about 400 applications.

Required skills and qualifications (Management and function competencies regarding available Nexans models, personal attributes, education, experience)

Required:

• More than 5 years' experience
• Experience in international, multi-site and multi-cultural environments
• Good knowledge of Agile principles
• Proven experience or capacity to demonstrate ability to learn on the job
• Strong Team spirit
• Fluent English and French
• Advanced knowledge of Cisco (Switching and Meraki) ; CCNA and CCNP will be appreciated
• Advanced knowledge on Fortinet (Fortigate, Fortimanager, Fortinanalyzer, Forti authenticator, EMS)
• Knowledge in Network as Code / automation / scripting (Ansible, Terraform, Python or other

• Solid understanding of networking technologies, LAN/WAN, routing, switching, IP sub-netting, and will possess a good understanding of the 7-layer OSI model and associated protocol
• Advanced knowledge of Zscaler (ZIA, ZPA, Cloud firewall) or similar technologies
• Advanced knowledge of Forcepoint (SD-WAN)
• Technical hands-on experience in Network as Code / automation / scripting will be a strong differentiator,
•  Knowledge of industrial context and OT is a plus however, the mindset of the candidate is more important than the actual knowledge, which can be acquired on the job and through training

Soft skills:

• Analytical and problem-solving skills
• Creative
• Solution-oriented and pragmatic
• Concerned with making things work
• Ability to communicate and cooperate clearly and concisely, both orally an Curiosity, integrity, freedom of thought, discernment and respect for others
• Fun to work with!