Cloud Operations engineer

Nous avons besoin d’un ingénieur cloud OPS pour l’un de nos clients grand compte situé à Paris pour les missions suivantes :

Supervision: Lead and manage the Level 2 support team, providing guidance, and mentorship.

• Coordination: Oversee the work of Level 1 support teams, ensuring effective communication and collaboration.

• Collaboration: Work closely with Level 3 support to address complex issues and ensure comprehensive cloud service management (applications editors, Maintenance in Operational Condition contractors, and in a few cases one’s own team)

• User Interaction: Collaborate with application users to understand their needs and ensure cloud services meet their requirements.

• Cloud Operations Improvement: Enhance and industrialize cloud operations by improving processes, implementing RACI matrices, and monitoring SLAs and KPIs.

• Continuous Improvement: Drive continuous improvement initiatives to optimize cloud performance and service delivery.

• Incident Management: Respond to and resolve cloud-related incidents, minimizing downtime and impact on business operations.

• Performance Monitoring: Monitor cloud performance and implement improvements to enhance service delivery.

• Documentation: Develop and maintain comprehensive documentation for cloud operations and procedures.

• Compliance: Ensure cloud operations comply with industry standards and regulatory requirements.

• Innovation: Stay updated with the latest cloud technologies and trends, recommending and implementing innovative solutions.

• FinOps: ensure that FinOps framework is properly implemented. Participate to FinOps governance.                                                                                                                                                                                        

Skills & Competencies:

 Active Directory and User Management - Azure Active Directory (Azure AD)

PowerShell

• Azure PaaS
• DevOps

       Azure DevOps

      IaC: ARM, Bicep, Terraform

       CI/CD pipelines setup and management.

• Cloud Security: Vulnerability management and incident handling

       Tools: Tenable (Nessus), Rapid7 (R7), Microsoft Defender for Endpoint (MDE), and others.

• Manage critical incidents
• Coordinating with the SOC (Security Operations Center) to resolve issues quickly and efficiently.
• Network engineering