David - Consultant SHAREPOINT

Expérience professionnelle

12/10/2018 — Present
Paris, France
Allianz Technology
Head of Global Workplace Services for Allianz Partners and Global BTM for AzT, leading the Workplace teams (150) centrally and locally in 44 countries. Led implementation of multi-language hub service desk providing support to 8000 end users in five (5) languages. Implemented personas for 16000 end users, drove transition from fat clients managed locally to thin client and centrally managed fat clients. Reduced local workplace support team footprint from 127 to 103 in 6 months. (Apr ‘20 – Present)
Head of Workplace, AGCS for Allianz Technology, managing 100 internal/external staff providing global service desk and onsite support. Responsible for transformation to a shared service desk, growing the user base to over 15000 by merging AGCS and Euler Hermes support teams. (Dec ‘18 – Mar ‘20)

IS&T Management Consultant, ******** Consulting International

Head of IT Service Delivery IT Workplace & End-user services for Allianz Technology, managing 150 internal/external staff providing global service desk and onsite support. Responsible for transformation to a shared GSD service, growing the user base to over 15000 by merging AGCS and Euler Hermes GSD teams. (Dec ‘18 – Mar ‘20)
IT Asset Management lead for Alstom Group, creating new asset lifecycle, modifying Service NOW service requests and CMDB to align with new HAM vision for PCs, including creation of PC Disposal/Recycle procedure. (June 2018 – December 2018)
Service Delivery Manager for Alstom Group, led the design/implementation of Modern Workplace service delivery model, including PC Refresh for Alstom End Users, PGLS, migration to Windows 10 and MS SCCM for endpoint management. (Nov 2017 –Dec ‘18)
Service Delivery Manager for Alstom Group, led service delivery for global rollout of O365 to 35K end users at 300 sites, including both onshore and offshore service teams (India) dedicated to providing Levels 1,2 and 3 IT support. (April 2017-November 2017)
Service Manager for AXA Group Solutions, providing expertise in Incident Management, serving as chair of the Change Advisory Board, and managing internal client relations for AXA Bigdata platforms in Asia and the Americas. (Nov 2016-April 2017)
Developed business and technical services catalogues for Jumeirah Group hotels (Dubai, UAE), aligning ITSM services and costs with business goals based on ITIL v3 and COBIT best practices – designed outsourcing strategy and plan. (May-June 2016)
Created activity-based IT cost model for Jumeirah Group hotels (Dubai, UAE), enabling transition to Shared Services - Analyzed portfolio of 110 IT applications, defined business criticality, created SLAs by service/application. (May-June 2016)
Quality Manager for Alstom and GE, performed a maturity assessment on service management operations of Applications team, updating ITIL procedures, training personnel, chairing CAB and transition to Service Now (January 2015 – May 2016)
Performed project portfolio management (PPM) maturity assessment for Alstom in accordance with PPM and CMMi best practices (March-August 2014)

Deputy Director/Consultant, National Institutes of Health/FAA
9/13/2010 — 2/28/2013
Washington, USA
Re-engineered acquisition review business processes, developed SharePoint 2010 workflow to automate collection, review and approval steps
Developed new business process standard for FAA and improved the test and release program for the ERAM Software UX test and release program (FAA)

Senior Director, Flatirons Solutions
7/14/2008 — 9/10/2010
Washington, USA
Successfully implemented IBM System Architect for FAA, led data center modernization costing – managed team of 12 systems engineers and architects, 1.5M USD project
Led implementation of ISO 9001 quality management system, developing guidance, conducting training and evangelizing ISO to all staff – successfully accredited in 2010

IT Program Manager, EPA/DoEd/DOT
6/7/2004 — 7/11/2008
Washington, USA
Managed SLDC benchmarking project, creating a pre-selection phase in the project portfolio management (PPM) process and managed ISSO project reviews for the US EPA
Developed an Enterprise Project Management Office (EPMO) for US Dept. of Transportation CIO, leading procurement design, market research and evaluation

IT Program Manager, DPRA & Booz Allen
7/27/1998 — 7/2/2004
Washington, USA
Established an ISO 14001 environmental management system for the US Postal Service Brentwood Facility anthrax cleanup as well as training and communications
Managed project to create award-winning website for the US Air Force

Director/Sourcing Manager, US Department of Defense
6/9/1986 — 7/24/1998
Washington, USA

Managed multiple environmental policy and information technology support contracts