David - Consultant SHAREPOINT

Ref : 210720F001
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Compétences
Expériences professionnelles
  • IS&T Management Consultant

    Consulting International
    Jan 2018 - Jan 2020

    Head of IT Service Delivery IT Workplace & End-user services for Allianz Technology, managing 150 internal/external staff providing global service desk and onsite support. Responsible for transformation to a shared GSD service, growing the user base to over 15000 by merging AGCS and Euler Hermes GSD teams.

  • Head of Global Workplace Services for Allianz Partners and Global BTM for AzT, leading the Workplace teams (150)

    Paris, France Allianz Technology
    Jan 2018 - aujourd'hui

    centrally and locally in 44 countries. Led implementation of multi-language hub service desk providing support to 8000 end users in five (5) languages. Implemented personas for 16000 end users, drove transition from fat clients managed locally to thin client and centrally managed fat clients. Reduced local workplace support team footprint from 127 to 103 in 6 months. (Apr ‘20 – Present)
    Head of Workplace, AGCS for Allianz Technology, managing 100 internal/external staff providing global service desk and onsite support. Responsible for transformation to a shared service desk, growing the user base to over 15000 by merging AGCS and Euler Hermes support teams. (Dec ‘18 – Mar ‘20)

  • IT Asset Management lead

    for Alstom Group, creating new
    aujourd'hui

    asset lifecycle, modifying Service NOW service requests and CMDB to align with new HAM vision for PCs, including creation of PC Disposal/Recycle procedure

Études et formations
  • Objective

    To provide transformational, operational and strategic guidance to IT executives including application of best practices, such as ITIL v3, PMBOK, COBIT, ISO 9001, Agile and CMMi.

    KEY Skills & competencies

    IT Service Management process implementation (15+ years’ experience)
    IT Project/Program/Portfolio Management and SDLC compliance (20+ years’ experience)
    IT Sourcing strategies and supply chain optimization (25+ years’ experience)
    Digital Transformation and change management (15+ years’ experience)
    O365 Pro +, Visio, Project, Adobe Acrobat Pro, BMC ITSM7, ServiceNow

Autres compétences
Objective

To provide transformational, operational and strategic guidance to IT executives including application of best practices, such as ITIL v3, PMBOK, COBIT, ISO 9001, Agile and CMMi.

KEY Skills & competencies

IT Service Management process implementation (15+ years’ experience)
IT Project/Program/Portfolio Management and SDLC compliance (20+ years’ experience)
IT Sourcing strategies and supply chain optimization (25+ years’ experience)
Digital Transformation and change management (15+ years’ experience)
O365 Pro +, Visio, Project, Adobe Acrobat Pro, BMC ITSM7, ServiceNow

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