Faïçal - Consultant SAP

Expérience professionnelle

Industries Experience
> Energy & Utilities > Transportation > Oil & Gas > IT & Strategy Consulting
Engagements Summary
04/2011 – Present: Co-founder & CIO Open BPO (Gold Partner) France/India
06/2018 – 01/2019: Cloud Transformation Program Director Bureau Veritas Paris
01/2016 – 06/2018: Transformation Program Manager Alstom Paris
05/2009 – 12/2015: Senior Program Manager ENGIE Brussels/Paris
03/2007 – 02/2009: Program Manager SHELL London
05/2001 – 04/2006: Project & Portfolio Manager TOTAL Paris
02/2000 – 04/2001: Web Project Manager 3iCOM Paris

Engagement Overview and Key Achievements to Date
Transformation Program Manager
ALSTOM Transport January 2016 – June 2018
Paris

JOB ROLE
Office 365 full suite, One shot migration
Modern Workplace Transformation (global move to Windows 10)
Mission Critical Applications Carve Out (move to Private Cloud)

KEY ACHIEVEMENTS
Office 365
Start up the program from the ground, Design/Staff/Onboard/Lead a transcontinental temporary organization (circa 60 dedicated Contributors, + 150 additional spots resources to support the Go live including 40 in the Help Desk call centers)
35.000 users successfully migrated one-shot for all the services: Messaging, Skype for Business
SharePoint Migration upfront
Build the End to End support chain
Network Resizing and security alignment
PC and Identity remediation (Mainly windows 7)
Apply a structured methodology and lead change management activities, with temporary on-site teams ( 150 Floorwalkers)
Post Golive Adoption hands on strategy to maximize the ROI on acquired Licenses

Modern Workplace
Build a brand-new End-Point platform (sized for 70.000 users to be prepared for a potential M&A)
Build a scalable End to End support model
Managed the transition temporary support
Deployed 16.000 laptops in the TOP 50 sites around the globe, from Orders to end users deployment (including Logistic, stock management, Old asset wipe and recycling …)
Hands On change management strategy definition and execution, Mobilize stakeholders

DIP: Digital Invoices Processing supporting the P2P process (Procure to Pay)
7.000 users WW, 850.000 invoices processed per annum, 21 ERP/applications Interfaced
Oneshot Cut Over

Teranga: SAP BFC Group Financial Consolidation
2.000 users
Oneshot Cut Over

Alista : Time and Access
30.000 users WW, 8 installations




Engagement Overview and Key Achievements to Date
Senior Program Manager
ENGIE Mai 2009 – December 2015
Brussels / Paris

JOB ROLE
SDI - Infrastructure Master Plan Build and Deployment: Cloud, Datacenter move, Group Network Build
Disaster Recovery Simulation on Business Critical Processes: Billing & CRM (Call Center-700 operators)
Manage a portfolio of projects related to the Belgian market regulation (Electricity & Gas)
SAP Upgrade program blueprint for the centric instances Billing & CRM



KEY ACHIEVEMENTS
IT & Infrastructure Master Plan (SDI) Build and Deployment:
Datacenter move (Savelys): 200 servers, Storage, Network, DWDM, Dual room, Controlled business unavailability, Datacenter processes alignment, backup externalization.
Office Network (NFG) : Scoping, global Build, deploy Pilots on strategic sites Paris & Brussels, Align Support processes, Hand over to operation.
WIFI (NFG) : Build new generation Wireless Platform for BYOD experimentation
Private Cloud (EDI) : Steer RFP process manage internal and external stakeholders, prepare high level planning and estimations budget and resources
PM Expertise : Operational Execution hands on detailed planning, Quality and operations management.

Disaster Recovery Simulation – a High Risk Operations
IT service Continuity Processes Implementation for business cluster Marketing & Sales
Disaster Recovery Simulation Scenarios & Scope
Cross Organization Mobilization & Alignement: Business (M&S), Applications Management, Infrastructure department, Partners (Call centers, IT Suppliers, …)
Operational Execution hands on detailed planning and operations management
Environment : SAP ISU and CRM B2C – SAP ISU and CRM B2B – EAI (IBM Websphere) – Printing (DOC1) & Archiving (IXOS) – Scheduling tool (Autosys)

Belgian Energy market regulations Authority - MIG
Play a central role with Business Project leader to influence the market authority, and to manage the internal departments: IT Application, Middleware and infrastructure and Business processes experts.
Duplicate the critical rectification process on SAP and Manage the business processes mix
Preserve Electrabel Image: Respect the Markets Constraints with a rigorous testing strategy
Manage transition legacy processes / new processes
Build Interfaces with market players, thorough Middleware, B2B/B2C IS-U &CRM SAP systems, SAP BW and SAS BI for DATA mass treatments
Resize network links and the server Power processing

SAP Upgrade & Unicode conversion for BILLING and CRM
Manage multiple consultancies : SAP AG, Infrastructure, Middleware, Call Center
Specific industry solution ISU & CRM: issues analysis with global SAP specialists (US)
Business Case, Upgrade Scenarios, Testing strategy, Master Planning, Budget estimation
Infrastructure resizing: Enterprise servers & storage, Oracle DB at 15Tb, with B2B /B2C extranets
Business challenges: Downtime, Testing, Business continuity


03/2006 – Now Program Manager (self employer) SHELL Oil Int. – London

05/2003 – 02/2006 Service Delivery Manager (self employer) TOTAL France – Paris

08/1999 – 04/2003 Consultant - SAP Applications Manager 3ICom
Infrastructure Outsourcing ITIL
 Data centre extended implementation
 DRP implementations technical & organisation
 SAP application servers consolidation
 Storage reorganisation  Transition management
 Outsourcing governance definition and implementation
 Services and processes improvement  Change & Incident management processes implementation
 Streamline ITIL Processes for IT SOX compliance

Career History
03/2006 – Now Program Manager SHELL Downstream
Trading application Stabilization and Evolution – France
Application Stabilization after support offshoring to India
• Processes improvement (ITIL)
o Support processes: Incident, Change, Problem management Service Centre, SLA Review/Alignment.
o Evolution process: Global Demand Management Tool use

• Build and maintain TRUST CLIMATE / RELATIONSHIPS / COMMUNICATION between all stockholders:
o Business,
o Development team
o Support Management team
o Support Operational team (Offshore).
Application Evolution using Shell standards

• Project organization / Planning:
o Shell Project new Methodology use “Project Delivery Framework”
o Operate with Business Manager and head of support as core steering committee
o Budget management, Risk and issue management
o Lifecycle development

• Developments (mains)
o SOx functionalities development
o Pricing functionalities development
o Ergonomic features

2003 - 2006 Infrastructure Program Manager / Portfolio Project Manager / TOTAL
Majors Infrastructure Projects: Evaluation, Preparation and Implementation of IT infrastructure and Support products into a constantly live environment
 Data Centre Extended Implementation
 Projects marketing and communication
 Infrastructure Moving/Consolidation
 Disaster Recovery Planning (Technical solutions, Organization)
 Application Servers Upgrade (UltraSparc3 to UltraSparc4)
 Application Servers Implementation ( 2 X SunFire15K)
 Storage Implementation ( 3 X EMC² DMX3000/2000+SAN +SRDF+NAS)
 Power Maintenance Data centre (shut down and restart)
 Software Upgrades: SAP(CRM, R/3), Oracle(to 9i), UNIX Solaris, Wintel,
 Sarbanes Oxley Act – IT conformity

Portfolio Project Management:
 Development of the portfolio management environment
 Delivering large infrastructure projects into the live environment
 Technologies procurement: Bid, Evaluation, Negotiation,
 Stakeholders management: Business Managers, IT Managers, Architects and Operational Teams.
 Dashboard consolidated – Change control – Communication
 Integration in the production standards ( DRP, Global Scheduling …)
 Documentation control

Data centre Extended, Disaster Recovery Planning, Centric infrastructure consolidation, SAP R/3, CRM/SRM, BW, Oracle, Out Put Management(Macro4), EAI(WebMethods), High Availability (24/7/365), Clustering (SUN Cluster), Application Servers(SF15K), Storage(EMC DMX), Network(EMC SAN/SRDF), Backup (IBM, HP)

Service Delivery / Outsourcing Governance Manager
Transition Management: Ensure the smooth transition between the outsourcers
 Design and redesign of multiple workflows
 Managing the temporary additional staff to assist with transition plans and activities
 Development and keeping current an outsourcing transition plan, managing the activities detailed in the plan
 Organize and chaire outsourcing transition management meetings with suppliers
 Outsourcing transition status and financial reporting

Setting up the Outsourcing Governance: implementing the governance process and tools: Organization, Communication, Intranet, Quality tools kit, …
 Organization structure, outlining the organizational relationships that exist between the sourcing supplier, the client, and Outsourcing Management Services
 Authorization matrix defining specifically the types of decisions required, financial limits, and the person (or function) who is authorized to make that decision
 Project Plan outlining governance tasks, such as regular service delivery meetings, invoice review meetings, etc.
 Communication plan outlining communication tasks that need to be completed
 Escalation processes to give early warning of service delivery or project delivery problems.
Managing the Outsourcing Governance:
 Scheduling meetings with stakeholders, including monthly service delivery meetings, invoice review meetings, project status meetings
 Deliver appropriate communications to stakeholders
 Ensure problems and issues are escalated promptly to the appropriate parties
 Ensure service recipients are properly represented in the governance process
 Ensure effective two-way communications are occurring between all appropriate stakeholders
 Ensure effective feedback mechanisms are in place
• Ensure contract scope issues are properly communicated and managed

Change Manager / Project Manager / Service Management
ITIL Process implementation: Change, Incidents/Problems, Crisis and Asset & Configuration management.
 Migration from Remedy to Assyst (Axios Systems)
 Implementation of Change management process
 Implementation of Asset & Configuration management process

Change Manager: Roll Outs SAP, News Infrastructure, Software Upgrade
 Owner of the change control process
 Lead the change control meetings
 Provide and communicate the change reports
 Manage the Risks and Issues and ensure a smooth delivery of multiple change

Service Management:
 Engineering of Incidents/Problems management process
 Organize the ITIL trainings
 Develop standards and procedures
 Process maintenance
 SLAs creation and rework, SLM, Coherence with OLAs

08/1999 – 04/2003 Consultant / SAP Application Manager 3iCom
Back Office SAP R/3 with interconnection to Partners Extranet
• Management of multi-skills team: SAP administrators, Systems administrator UNIX, DBA Oracle,
• Incidents and Problems resolution
• Operations maintenance planning and Change control
• Implementation of applications performance indicators: KPIs
• Projects management: Conversion in €