Mahdi - Chef de Project SALESFORCE

Expérience professionnelle
SALESFORCE RELEASE MANAGER 07/22– Present
NATIONALE NEDERLANDEN /ACCENTURE CONTRACT
Set up release Management lifecycle across 3 Local Orgs supported my marketing & Experience
cloud
Ensured overall and transparent communication to all Salesforce/IT and business stakeholders and
provides them with schedules and details
Managed risks and resolved issues that affect release scope, schedule, and quality.
Conducted Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
Measure and monitor progress to ensure application releases are delivered on time and within
budget meeting or exceed expectations.
GLOBAL DIGITAL PROGRAM LEADER - DATA & ANALYTICS 2020– 2022
GE HEALTHCARE KRAKOW POLAND
Ensure Commercial needs of PDx Commercial teams are met with digital tools & data solutions
aligning Sales, Marketing & IT teams to increase business value delivery creating a cohesive strategy
around enterprise Business intelligence.
Lead the Global Commercial Data & analytics priorities on Einstein analytics from Roadmap
definition to Delivery & Adoption
SR TECHNICAL PRODUCT MANAGER SALESFORCE 2018- 2020
GE HEALTHCARE KRAKOW POLAND
Lead new digital products from Ideation & road-mapping to Prioritized delivery & analytics
Owned large and medium sized projects from user story analysis, technical design and grooming to
go live & adoption monitoring matching Business needs with Salesforce capabilities
Defined, facilitated & drove implementation of market standards SFDC CoE processes including risk,
quality, change, quality & configuration management to current
SALESFORCE RELEASE MANAGER |
BUSINESS ANALYST
2017- 2018
ABB – KRAKOW POLAND
Ensure that delivery of releases meets the agreed business requirements while leading a team of
internal and external specialists involved in the releases I was handling simultaneously ongoing
releases and small ad-hoc projects requiring a lot of alignment of release activities with other
Release Managers for Salesforce Platform I was also accountable for customer and business
requirements understanding the underlying intent then Translating business desires into effective
features and capabilities
BUSINESS ANALYST | TEST COORDINATOR 2014- 2017
HSBC – KRAKOW POLAND
The role involved Performing Requirements Management, Design, and define smoothly run
processes, Supporting Change and Process Management activities such as early change planning
and audience analysis & Initiating Agile and Scrum initiatives while acting as local Agile champion in
transformation Division
Coordinate integration, regression, and user acceptance test cycles for software QA projects across
multiple countries in the Middle East and Europe
NETWORK SUPPORT SPECIALIST 2013- 2014
INTERNATIONAL PAPER – KRAKOW POLAND
Serving as a second line of support to business users for workstation, server or mainframe
applications and hardware, Remote assistance in troubleshooting Network problems, installing and
configuring hardware and software as well as messaging solutions
CUSTOMER SUPPORT ASSOCIATE 2011- 2012
ETISALATE– DUBAI UAE
Solve customer requests, questions and complaints frequently requiring analysis of situations to
determine best use of resources, Solicit sales of new or additional services
Attract potential customers by answering product and service questions, suggesting information
about other products and services.
INTERPRETER 2008- 2010
SINOPEC – OUARGLA ALGERIA
Interpreted from English into Arabic / French and vice versa using simultaneous and consecutive
modes during meetings daily Explained procedures or forms to third party staff when needed.