Christian - Business Analyst MICROSOFT DYNAMICS 365

Cmobile
Owner and Managing Director, By bringing
expertise, experience, industry knowledge and agile methodology,
I created Cmobile to help our customers to increase their
customer centric ity , to raise their revenue and improve their productivity in a fas
t and economic way. I bring to this company
and drive it towards a very experienced and flexible company centred on customer sati
sfaction, performing consulting work and implementation service
s of Microsoft Dyna mics Customer Engagement (CRM ) .

oventum Service Management Senior Consultant,
Practice leader for the design and implementation of Service Management
applications and Customer Relationship Management applications

Oracle Europe Middle East Africa – e - Business Suite Team
As Senior Sales Consultant Oracle CRM, my main objective was to manage sales
consulting effort, develop mock - up, demos , pilot projects and support strategic
projects

TOTAL Raffinage Distribution
J.D.Edwards - Premier Partner Program and Implementation
This Premier Partner Program was initiated by J.D.Edwards to develop a
downstream oil vertical solution
together with Shell and Exxon.

Concurrently , I was the coordinator of the J.D.Edwards implementations
for Aviation International Business , Finance and Distribution in Spain
and Benelux TOTAL France Distribution IS Manager.
I was the Total France Distrib ution Information Systems projects manager
with an annual budget of 8 millions € and 50 people formed the team.

1991 -1997
BP Europe ESP Project
, I was the Stocks Movements project manager. I defined the scope
of this project and set up the team

1989 - 1991 Others Other experience include S:
•Project Manager at BP France
•Information Analyst at GFI
•Mathematics Teacher

Ophtalmic : company distributing lenses and glasses
Project manager and solution architect of the
full redesign of the Microsoft CRM solution leveraging the mobile application and enha nc ing digitalisation of contracts.
Prior to this redesign, we migrated the CRM solution from On Premise to Online
Coesia : world leader in packaging solutions Solution Architect
helping Coesia to define the various modules required to cover their needs for the
service business based on Microsoft Dynamics CRM and their ERP platform.
Alfa Laval:
world leader in the areas of heat transfer, separation and fluid handling
Ass isted Alfa Laval in designing their new Master Data supporting their standardisation of their Se rvice Business to prepare to update and support the implementation of Microsoft Dynamics CRM
. Visiom: international company distributing and servicing security systems
Project Manager of the full implementation of Mic
ro soft Dynamics CRM On
-line for their Marketing, Sales and Service Operations.
We also designed and develop extensions such as stocks movements, serialised parts, purchasing and deliveries as well as a portal.
Nexts t a ge: Financial services Project Manager of the implementation of Microsoft Dynamics CRM On
-line for their Customer 360 °
degree view of customers and Marketing Operations.
Le Havre Développement : Institution in charge
of developing the Le Havre area
Project Manager of the implementation of Microsoft Dynamics CRM On
-line for their Customer 360 °
degree view of customers , opportunities management and Marketing
Operations. Eurosport Player:
Leader in the media dis ributing sports videos
In charge of the audit of the existing Mic rosoft Dynamics CRM application and def ined the recommended action plan.
Driving the recommended actions implemen ation to a successful completion.
Fil Rouge : Retail Trade Marketing Services provider
In charge of solution architecture for this company, realising a mock
-up mentation plan. APlus Finance:
Financial services
Project Manager of the implementation of Microsoft Dyna mics CRM On
-Premise Customer 360 ° degree view of customers and Marketing Operations.
Tiberode:
Distributing security solutions
Project Manager of the various upgrade from CRM 4 to CRM Online V9 and extending
functionalitie