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Photo Mohamed-Ali
Mohamed-Ali - Assistant à maîtrise d'ouvrage ITIL CV n°181130A001
Compétences techniques
Études et formations


Operational Excellence
• Transformation, Operational
Continuity, risks management,
performance and efficiency
• Compliancy, Financial, Delivery
and Quality Management
• Training, Coaching, Team Forming
and Collaborative excellence
Project and Program Management
• Proven outstanding planning and
• Strong drive and execution
• Setup, Management, leading of
performing teams
• High Flexibility and Adaptability
within complex and dynamic
• Excellent communication skills
Leadership and Management Agility
• Solid combination of business,
operation, technology and
management acumen
• Strategic, operational Planning
and Analytical thinking
• Management by Influence
• Reinforcing Talents Engagement
and Development
• Building strong and effective
partnerships and governance
Organizational Agility
• Setting Cross organizational
collaboration and synergies
• Strong communication and
interpersonal skills
• Change and risks Management
• Client Centric and Satisfaction
• Management and Development
of Internal Talents Capital
• Digital Transformation
• Automation and Digitalization of
Business Processes and Workflow
• Business Continuity (BCP), Disaster
Recovery (DRP) Planning
• Continuous Performance and
Efficiency Improvements
• Lean 6 Sigma Methods
• Business Process Management

• Business and IT Alignment,
roadmap and implementation.
• MBA - Master in Business
Administration in International
Ecole Nationale Des Ponts Et
Chaussées International Business
School, Paris – 1997
• PhD in Computer Science and
Ecole Nationale Des Ponts Et
Chaussées, ENPC, Paris – 1996
• MS - Master of Sciences in
Artificial Intelligence, Pattern
Recognitions and Algorithmic
Université Pierre Et Marie Curie,
Paris, 1990
• Civil Engineer
Ecole Nationale D’Ingénieurs De
Tunis, Tunis - 1989
• English: fluent
• French: fluent
• Arabic: mother tongue
• Green Belt Six Sigma
• Lean Six Sigma
• Manager Excellence Program
• Business Process Improvement,
• Dynamic Leadership
• Project Leadership, Management
& Communications
• Management of Change within
Global virtual environment
• Advanced Negotiation skills
• Managing and Leading in a
Global Virtual Environment
• Project Management
Squash, Football, Cycling,
Gardening, Farming

Expériences professionnelles


EBRD Senior International Adviser – SIA -International
Assignment for Enterprise Growth Programs UK: EBRD Head Quarters
• Leading Operational Excellence Programs within International High-Tech Group
• Revenue Growth by launching Customer Success new business line
• Operations Acceleration, Continuity Planning, Delivery Efficiency Optimization, Transformation
of Program Management Office (PMO) for On Time, Cost and Quality Delivery
• Growth enablement and BCP: Corporate University Implementation for Talents Acquisition
• Knowledge Management Enablement
• Revenue Growth by developing new banking product-based new line of Business
CEO & Founder of Managed Business Solutions
Technologies SAS
France: MBS Technologies
• Digital, Business and Operations Performance and Transformations Management: increased
Capacity planning by 15% to 22%, Time to Deliver reduced by 15% in first 6 month
• Operations, Program and Projects Management: maturity assessment and improvements:
Expected reduction of budgets variance by 30% enabling better margins
• Risks Management and Business Continuity Planning (BCP)
• Customer Support and Crisis model design and implementation: Customer Satisfaction
increase by 55% in 6-month period; reduced crisis by 70%
Present CEO & Founder of SRL ITO: Senior Consultant and Trainer Tunisia: SRL ITO
• Senior Program Manager for Seamless organization transformation of company specializing in
land and sea border security
• Consultant in operational efficiency and delivery Transformation (Lead an Air Safety Academy
to gain an ICAO Trainer Plus status)
• Trainer and Coach in Management and Leadership series: Developing Management
Intelligence for Senior and Top Managers; Developing Soft Skills for Middle and Top Managers;
Team Management and Building, Time and Stress Management
Dec 12
General Manager of an Airlines and Airport technology
solutions and IT outsourcing services Company (TND
TUNISIA: Aviation IT
Services Africa (AISA)
• General Manager of an IT outsourcing Joint Venture (Euros 7 Million Turnover, more than 130
• Responsible for Business transformation, operational excellence, performance improvements,
and Responsible for P&L and overall cost effectiveness (reduced delivery cost by 20% and
implemented lean six sigma management)
• Successfully lead negotiations for optimal contractual and financial conditions with suppliers
(average reductions 3% with an ongoing 2% YoY reduction)
Jan. 08
Senior Operations Manager – HP Global Solutions Center
• Delivered Transformation and offshoring for French Speaking Support in Tunisia (TCV 120M$):
reached Operations Cost efficiency, transformed local badged and partners labor by upskilling
on critical support functions for cost control,
• Achievements: Steady Improvements of Customer Satisfaction by 65%; Reduced delivery cost
by 20% YOY and implemented lean management;
• Transformation and offshoring of Printing Operations Services from Netherlands to Tunisia:
• Achievements: YOY Savings of 200K$ , Customer Satisfaction YOY 82%
• Responsible for the readiness of new HP Tunisia Offshore HP Entity transformation, massive
recruitment of employees and new site readiness.
• Management & Implemented Business Continuity Plan – BCP – on WW and Regional Levels.
• Negotiation with Officials, councils and unions

Sep. 06
Dec. 07
Product and technology Readiness Program Manager for
HP Edgeline MFP introduction (globally)
• Leading and Management of the Product Edgeline worldwide (from manufacturing to exit)
readiness program according to timelines, quality and Go to Market requirements (Leading
technology enabled by multi million total investment -confidential- )
• Leading and Management of the overall Technology Services Portfolio Readiness Program (more
than 2M$ budget).
• Leading the structuring of the program and projects and resources staffing and management of
virtual teams (+65 Resources spread over 4 major work streams).
• Leading Quality ODS (Operational Data Store) for collecting devices data and metrics from the
installed Customer printers for continuous product improvements.
Sep. 06
Dec. 07
Worldwide Quality Assurance & Testing Program Manager
for Global HP Managed Printing Services (end 2end)
• Creation and setup, staffing and management of an end 2 end testing and quality team in
Shanghai – China for the overall e2e Imaging and Printing MPS IT solution (1 Team Leader, 5 to 11
senior testers depending on workload) – Reached Total 95% reduction of % of Escaped Defects
(during first year of service)
• Quality Assurance and Delivery Time monitoring and performance improvements (Gain
• Design and Implementation on an innovative end 2 end testing methodology
• Responsible for the planning, definition, driving execution and closure of testing major Business
Mar. 05
Aug 06
Worldwide Operations Support Program Manager for
Global Managed Printing Services
• Definition and implementation of an overall WW business Continuity Plan, escalation and crisis
processes, across the Global Business Units, Escalation teams and business operations and
delivery team. Lead to Improved Consolidated Customer Satisfaction by 40%; on site support
workforce cost avoidance of 25%;
• Driving the hiring process in the US to implement this process and train the new hire to take over
the role of Single Point of Contact for Major Business escalations (100% Renewal Contract and
more engagement US Federal Customers)
• Performance Monitoring and optimization of Worldwide support operations
• Management of Customers business escalations with major accounts such as FORD, US Postal
Services – USPS – (3 Month Services Implementation plan to solve crisis) – USPS named HP as
preferred partner in 2005/2006
• Management of a Worldwide Operations Support and SME team (budget of 750K$/year).
Nov. 03
Feb. 05
Worldwide Program Manager for Services and Supplies
Delivery (Global Managed Printing Services)
• Business Planning (Roadmap) for Delivery of Services & Supplies for the Global Managed Print
Services Customers.
• Definition and implementation for the delivery processes and systems to enable MPS Services
and supplies fulfillment for the Enterprise direct Managed Print Services – MPS - Customers.
• Leading a parallel program to define and implement set of capabilities to enable Channel
Partners to deliver I&P Services as part of “Partner Sell and Deliver Program” with TS SMB &
Partners organization.
• Management of IT and regional operations Teams and projects manager to implement and
deploy the IT capabilities and process for services and supplies ordering and delivery.
Oct. 00
Oct. 03
Worldwide Program Manager for Major Call Center
solutions (Merge of HP and Compaq)
• Leading the enablement of CTI integration for the Americas Pre-merger HP and Pre-Merger
Compaq call centers and getting customer’s calls handled and routed through a common
• Responsible for the implementation, rollout and training for a global Call Center solution based
on CISCO CTI - Computer Telephony Integration – technology
• Management of development, infrastructure and operations deployment teams:
• Management of Program financials, strategic alignment with HP IT corporate policies and
Merger guidelines with IT Management, Regional teams and infrastructure teams.
• Management of Deep Support Teams (6 Resources).
Jun. 97
Oct. 00 Program and Project Manager GERMANY:
• Management of IT Solutions Teams – teams from 5 to 15 resources: business analysts, junior
project managers, developers, quality and test teams (budgets up to 500K$)
• Responsible for the project setup, business requirements collection, project execution and tests
and move to production and support, as well as coordination of trainings.
Feb. 92
Nov. 96 IT and R&D Engineer FRANCE: SETRA- French
Gov. Agency
• Initiated and performed innovative AI Computer Aided Design applied for Highway &Roads
Interchanges 3D Design.
• Driving the Assembly, Parametric and Variation Design Modeling within the team
• Coaching junior R&D engineers in object oriented technologies and CAD technologies to
initiate innovative modeling and constraint based CAD applied to 3D Site rendering and
• Driving the Modeling of an innovative functional design process and implementation within the

Jun. 91
Jan. 92 Consultant & Analyst within Executive Staff FRANCE: SETRA - French
Gov. Agency
• Driving the design and implementation of competitive and strategic information watch system
and processes
• Proposal and Implementation of a new organization structure to handle competitive watch
• Training of personnel to monitor the competitive watch system within the advanced research
• Monitoring the implementation metrics and reporting to executive staff.
Apr. 90
Sep. 90 IT and R&D Engineer FRANCE: SCETAUROUTE
French Highway Company
• Leading Constraints-based Computer Aided Design – CAD - approach for Drainage facilities for
highways, roads and interchanges.
• Driving the optimization of the implementation and the location of the drainage facilities based
on innovative constraints and parametric CAD techniques.
• Responsible for the Specification/Implementation of a Computer Aided Design drainage module
based on innovative graphical assembly modeling

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