Chef de Projet Polyvalent (manager de programme) avec plus de 17 ans d'experience dans la gestion de projets transversves ( IT / Supply Chain/ Telecom / FMCG / Musique / Transport / Banque et assurance ...), de la phase de cadrage à la livraison . Solide capacité à piloter les équipes, maitriser les délais, les budgets et assurer la satisfaction client . Orienté résultats, agile et excellente communicante , je transforme les objectifs en réalisations concrètes .
ï Developing and executing a roadmap for the digital transformation of L'Oréal's warehouses (Manhattan WMS Implementation) and processes by identifying areas for improvement, evaluating potential solutions, and implementing a plan to achieve the desired outcomes.
ï Acting as the main advisor on matters related to project management and providing sound recommendations on strategic ways to enhance the program's efficiency and effectiveness.
ï Collaborating with cross-functional teams within the organization, including operations, IT, supply chain, etc., to ensure that the digital transformation program is aligned with overall business goals and objectives.
ï Managing and overseeing the program budget and ensuring that projects are delivered within the established timelines by developing detailed project plans, tracking progress, and identifying and mitigating risks.
ï Evaluating and implementing digital solutions (i.e., warehouse automation, inventory management systems, and predictive analytics) that can automate and optimize L'Oréal's warehouse and process operations.
ï Directing the change management process, ensuring that all stakeholders are informed and engaged throughout the digital transformation program, while overseeing and leading the execution of Roll-Out, Hypercare, and Run strategies.
ï Improving communication of REX (lessons learned) with all project managers by utilizing information from each site's project phase, while monitoring the progress of deliveries and versions, and highlighted critical issues and action plans.
ï Facilitating the management of the RUN/Support Service to ensure operational excellence, foster user adoption, and supervise the overall system performance, while overseeing the smooth implementation and functioning of the Warehouse Management system in Europe.
ï Hands-on experience in tracking and reporting on the outcomes of the digital transformation program, including significant metrics such as cost savings, efficiency gains, and customer satisfaction.
ï Collaborating with the senior management in defining and understanding the corporate objectives, strategies, capabilities and processes to devise business and technology transformation initiatives.
ï Staying abreast with the latest developments or emerging trends in the industry to ensure that all digital solutions and technologies implemented within the organization comply with relevant regulations and standards.
WMS, Manhattan, SAP HANA, TERADATA, MySQL, Oracle, SAS, Microsoft, Business Objects, SAP BW,Data Management
Senior Managing Consultant
Taxis G7 Paris, France
janvier 2015 - avril 2017
• Managed Digital and Business Project Team, composed of 4 consultants, which was in charge of the Taxi Pak Project, a 24/7 software solution responsible for the real-time GPS tracking of 8,000 G7 fleet cars, as well as 3,300 affiliate taxis and partner taxis outside of Paris
• Oversaw implementation of a new website design and enrolment platform, improving brand awareness from 13% to 38%
• Industrialized the interconnection process, developing and leading the launch of new interconnections of the 'hub' (a cab’s key asset) and taxi dispatch solutions
• Developed and led a new product demonstration campaign, resulting in a 30% increase in sales over comparable product lines
• Oversaw an average of 50,000 journeys and hundreds of users daily from the call centre
Remarketing Corporate Manager
Arval Paris, France
octobre 2012 - décembre 2014
• Launched Motortrade, a new product dedicated to the sale of used cars, in 47 countries across Europe, the Americas and Asia, leading to 3.6 billion euros in sales
• Collaborated with preferred funders to develop funding solutions for used car remarketing, gaining 9 major new contractors within 1 year
• Managed the remarketing strategy of internal cars with stakeholders and service providers, identifying areas for improvement and leading to profitability increases for over 50 stakeholders
• Defined and produced International Fleet Agreements that contributed to Arval obtaining ISO 140001 certification in 2013
• Initialized a new logistical framework for buy back and remarketing of cars
Quality of Service Project Manager
SFR Paris,France
juillet 2010 - septembre 2012
• Lead SIRIUS project to assess interest in tailor-made solutions that would measure key account customer satisfaction with mobile data and Wi-Fi services through Android Smartphones and 3G+ dongle usage, the success of which helped SFR to generate new reports in real time, becoming the best operator in client satisfaction
• Defined and executed the strategy for mobile data traffic, use and service monitoring, optimizing traffic and mobile network capacity, leading to AFNOR quality certification
• Managed and customized a key platform that processed information used for big data analyses, promoting its adoption in the French, Spanish, Polish and Jordanian business units, leading to the resolution of more than 80% of the critical defects previously experienced in data processing within 6 months of widespread implementation
Digital Project Manager
Orange Paris,France
juin 2008 - juin 2010
• Managed offshore development and test teams using Agile Scrum, consisting of 5 front-end and 12 back-end individuals, focused on better understanding subscribers’ needs and discovering potential ways to improve offers
Études et formations
2020 Executive MBA
London Business School
2020
Langues
Anglais - C2
Autres compétences
EDUCATION & CERTIFICATIONS
Paris, France 2015
Scrum stitute
Coach Agile and Scrum Master Certification
PMI Institute
Project Management Professional 2014 Certification
INSEA Rabat, Morocco
