Patrice - [French & English] Consultant Fonctionnel Principal

Ref : 190805H001
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Photo de Patrice, [French & English] Consultant Fonctionnel Principal
Compétences
TEMENOS GLOBUS T24
Expériences professionnelles
  • Role : Sr Functional Consultant & Trainer

    Client – Afriland First Bank
    Jan 2019 - aujourd'hui

    Business Area : Stream Lead Retail & T24 AA Accounts, Lending & Deposits, NR
    Training TAABS, Scoping & Gaps identification then documenting and Implementation for 3 countries in one project: Afriland First Bank Cameroon, Afriland First Bank Ivory Coast & Afriland First Bank Democratic Republic of Congo

    Preparation of French Materials and Conduct training in following areas:
    T24 Arrangement Architecture (AA)
    AA Core
    AA Accounts
    AA Lending
    AA Deposits
    AA Relationship Pricing
    AA Bundle
    Transaction Cycler
    Product Simulation
    T24
    Nostro Reconciliation
    Product Scoring Models
    Document Validation
    Loan Origination

    Scoping on Retail Products such Customer, Accounts, Teller, AA Accounts, AA Lending, AA Deposits
    TAABS Definition on French MB (Accounts, Lending & Deposits);
    AA Account’s FSD & Gaps analysis then solution design;
    AA Deposits’s FSD & Gaps analysis then solution design;
    AA Lending’s FSD & Gaps analysis then solution design;
    System setup and product definition
    Implementation

  • Role : AA Account and Deposits

    Client – Banque Centrale Populaire Gaps Functional Design
    Jan 2018 - Jan 2019

    Business Area : Implementation lead T24 AA Accounts and Deposits

    System / Release : T24 R18

    Roles and Responsibilities :

    TAABS Definition (Accounts & Deposits);
    AA Account’s FSD & Gaps analysis then solution design;
    AA Deposits’ FSD & Gaps analysis then solution design;
    System setup and product definition

  • Role : Core, Payments, Retail and Lending T24 TAABS

    Client – Agricultural Bank of Zimbabwe
    Jan 2018 - aujourd'hui

    Business Area : T24 AA Accounts, Lending and Deposits, Core, Payments

    System / Release : Upgrading from T24 R10 to T24 R18

    Roles and Responsibilities :

    R17 - Conducted Functional Workshops for TAABS (Core, Customer, Limit, Collateral, AA Accounts, AA Deposits, AA Lending, Transaction Recycler and Payments)
    R17 then R18 - TAABS on cloud for Core and Retail
    R17 then R18 - TAABS on cloud for Payments
    R17 then R18 - TAABS on cloud for AA Retail Accounts, Deposits and Lending Products
    R17 then R18 - Updating and Maintain the Temenos’s ISB Cloud system in the business areas abovementioned
    Completed the R17 Above TAABS the R18 as Bank has decided to go on Higher Release.
    BSDD development for Retail application (AA Lending, AA Deposits, AA Accounts, Limit, Collateral etc…)

  • Role : AA Products Analytics and Review

    Client – Habib Overseas BankSouth Africa
    Jan 2018 - aujourd'hui

    Business Area : T24 AA Accounts, Lending and Deposits

    System / Release : T24 R16 MCB

    Roles and Responsibilities :

    AA Accounts, Deposits and Lending product Setup Review and correction;
    Product Grouping cleansing and harmonization vs the client requirement;
    Business Requirement review to optimize the use of the System;
    Product conditions review, to optimize the reusability of components, and easy future creation on new products, deriving from the existing initial products.

  • Role : Trainer

    Client – Agricultural Bank of Zimbabwe
    Jan 2018 - aujourd'hui

    System / Release : T24 R17 Core

    Roles and Responsibilities :

    Conduct training in following areas:
    T24 core :
    Core – Functional Induction
    Limit
    T24 Arrangement Architecture (AA)
    AA Core
    AA Accounts
    AA Lending
    AA Deposits
    Transaction Cycler
    Insight on BRD build by business, business process review in aim of comprehensive and full Business requirement definition; as per the reimplementation on AA.

  • Role : AA Products Analytics and Review

    Client – Banque Central Populaire Morocco
    Jan 2018 - aujourd'hui

    Business Area : T24 AA Accounts and Deposits

    System / Release : T24 R17 Core

    Roles and Responsibilities :

    AA Accounts and Deposits high level implementation review, grouping and guiding from top to bottom using Temenos Implementation Methodology, as per AA best practice in implementation;
    Collected Business Requirement and Development of Canvas of product enrolment and implementation on AA Accounts and AA Deposits;
    Accounts and Deposits’ BRDs Review and drew an implementation strategy, using a developed template for parameter values definition per individual product;
    Business processes and product Analytics and GAP then development of guidance on solution to be developed.

  • Role : Trainer

    Client – Opportunity International Ghana
    Jan 2018 - aujourd'hui

    Business Area : T24 AA and T24 Credits

    System / Release : T24 R16 Core

    Roles and Responsibilities :

    Conduct successfully training in following areas, and build a trust for future training events:
    T24 AA core
    T24 Credits
    LD.LOANS.AND.DEPOSITS
    LIMIT
    COLLATERAL
    MISCELLANEOUS DEAL

  • Role : Sr Business Consultant

    Client – BAYPORT Financial ServicesSouth Africa
    Jan 2017 - Jan 2018

    Business Area : RFP and GAP analysis for AA Payment Lending Solution

    Roles and Responsibilities :
    Study the Existing Manual Process Flow and optimization alternate solution using T24 AA;
    Study the RFP for tailored Payment Lending Solution;
    Design an alternate solution in consideration of GAP and process improvement;
    Identification of GAP;
    Tailoring solution to the Requirements, Omitted needs then improved alternate solution for loan recovery and collection, arrears management etc… solutions.

  • Role : Sr Business Consultant

    Client – Agribank Zimbabwe
    Jan 2017 - Jan 2017

    Business Area : T24 AA, Retail Banking and Functional Consultant

    System / Release : T24 R10 Core

    Roles and Responsibilities :

    Functional and Business Dedicate focal point;
    Lending and Deposit process reengineering to switch from LD.LOANS.AND.DEPOSIT & MM.MONEY.MARKET toward AA Account, Lending and AA Deposits;
    Legacy parameterization inventory and Data Mapping for Migration process readiness;
    New functionality integration based on AA Rewards, AA Collection, AA relationship Pricing.

  • Position : Sr Business Consultant

    Contractor - PRANAV Rwanda ltd
    Jan 2017 - aujourd'hui

    Nature : Study and Proposal preparation

    Roles and Responsibilities :

    Contracted to prepare to study, analyze and prepare a Technical Proposal to the RFP regarding a request for Consultancy to Provide Quality Assurance Services for Computerization of 416 Umurenge Saccos, Consolidated Entities and Cooperative Bank.

Études et formations
  • EDUCATION:
    Adventist University of Central Africa
    BBA Major in Information Management, 2004

    RELEVANT CERTIFICATES & TRAININGS:
    Temenos T24 for MCB and AA core and Lending, by Temenos, July 2012
    Executive Public Speaking & Business Presentation, by Dolphins Training & Consultants Ltd. , June2nd, 2016
    Temenos AML/FCM Training, by Temenos Belgium, November 16th – 20th , 2015
    Arrangement Architecture , by Temenos , February 2016

    Skills Area
    Business

    Analysis

    Skills
    Business Analysis
    Identify and exploit multiple data sources
    Elicit and prioritize business requirements
    Deliver strategic analysis of the data collected
    Supporting departments in the implementation of their strategies
    Supervise and coordinate implementation of the targets with all stakeholders
    Formulating objectives regarding development prospects of the company
    Establish indicators & dashboards relating to business plans and operations to implement
    Test Manager

    &

    Support Leader

    Skills
    Testing & Tests Coordination, Protocol testing
    Analyze and define testing scenarios (unit tests, integration tests, functional tests, recipe tests, performance tests, security tests, OQ, acceptance tests and possibly regression tests ...)
    Define, plan and conduct testing activities and make corresponding reporting
    Initiate and coordinate testing in UAT, SIT, PREPROD
    Develop statistical tests and documents for management
    Make up the statutes of tests and find workaround
    Coach and manage test teams in local and relocated to different geographical regions
    Defining the test strategy covering all aspects functional and non-functional


    Project

    &

    Training
    Management

    Skills
    Project Management, Project Coordination
    Identify and analyze Business Requirements and Knowledge Gaps
    Feasibility studies and specifications (RFI, RFP, RFO, SLA, ...)
    Design solutions and offer alternatives consistent with the objectives
    Assess market offerings and negotiate budgets with suppliers and management
    Set planning relating to studies and the necessary developments to deploy
    Establish decision documents and dashboards for the top management
    Ensure IT projects’ follow-up and effective Knowledge Transfer


    Patrice ******** MBIZI – ELEVATOR PITCH

    Senior Business Consultant – T24 Expert

    Hi, I am Patrice ********, a Banking Techno Analyst & Business Consultant by professional with 15 years in Banking Sector and Temenos product with experience at all level as Bank Staff and Senior executive then International Consultant in Business for Running and Changing Bank. Did you know that for a successful implementation; requires not only the budget but resources with track records with a combination of Business, technological and Banking exposure?

    I have been in banking for many years and have orchestrated a bespoke set of practices and techniques that ensure that I provide exceptional results and detailed analytics.

    I would love to talk more about a highly motivated and dynamic Banking Consultant with you, if that’s something you have time for and you would be interested

    Rwanda resident – Flexible to travel thru World


    Profession: Overall IT Management Governance; Business and Technical Analyst in banking; BPM (Business Process Management); BPR (Business Process Reengineering; IT Security and Audit; ITIL; T24 Core, Retail and AA Trainer; Project Management and planning; Experienced AA, MCB and Core T24 Technical & Business Analyst; Temenos Implementation Methodology; Strong in GAPs analysis and documentation; Proficiency in Compliance and Benchmarking; Proficient in Business, Functional & Technical specifications’ Definition/Documentation; 1st or 2nd line support; UAT, SIT and Post Implementation Support; Branches Automation & Resilience; Design and Strong Analytical skills in whole Financial sectors via T24 case study (Central banks; Commercial banks and Micro Finances);RFP/RFI development skills; Strong persuasion and training capabilities; Self-Starter and working under pressure; Working against timelines and beyond targets; Strong teamwork and coordination; Methodical in goals achievement; IT Strategy Definition; Change Request Management; Quality Assurance Tester & Processes Quality Control; KYC; AML; CRM; Business Intelligent, Data Analytics, Migration and Cleansing; Proficient in Retail banking; Payment and lending; financial and PL analysis; Excellent Negotiator and fast adaptability; Quick self-learner; Agile & Scrum software developments principles; Temenos’s T24 Globus, AdFinance’s Adbanking & Virmati (VSTL)’s iCBS Core Banking software.


    Professional Background and Skills Overview

    Over 13+ years of overall experience in:
    Project Management and Leadership, Planning, Business & Functional development;
    Globus and T24 Training (Insight training and Workshops);
    Built for TAM (Temenos Application Management Team) 25+ specifications document in a one project :Function and Technical specifications via BRD (Business Requirement Documents), BSDD (Business Solutions Design Document), FSD (Functional Specifications Documents), IRD (Interface Requirement Documents), RRD (Report Requirement Documents) and TSD (Technical Specifications Documents);
    Business Processes Management, Business Process Redesigning and Reengineering (Through both Run Bank & Change Bank processes);
    Hands on Implementation and Maintenance of new processes (“AS IS” to “TO BE” processes;
    Requirement Gathering, Gaps Documentation, Analysis and Design;
    SDLC with Software Development, Testing and Implementation;
    Overall IT Management, Restructuring, targets and Strategy development,
    As Starter or/and Work well both independently and as part of a
    team, including interfacing with members of senior management;
    Build and Maintaining trust and good customer relationship via Critical thinking and problem solving;
    Statistical analysis, Business intelligence and data aggregation and analysis;
    Banking software system administration, troubleshooting and optimization;
    Working experience in Finance and Banking environment.

    Support in banking sector, with international experience in Africa and Asia. This comprised Business development, Requirement “Business and Technical” specification build, Software optimization against Hardware Performance monitoring, Business and Technical team support and training;

    I have in-depth:
    Business Definition, flow definition, documentation and reengineering;
    Professional Oral and written communication English and French skills with presentation skills with a focus on informing and influencing along the relationship build;
    Quick adaptability and learning on/of new system, architecture and platform;
    Ability to work across geos in a multicultural environment;
    Excellent Leadership, Project and Tracking record in project management with proficiency in Communication;
    Strong organizational skills with proven ability to meet
    deadlines, prioritize assignments and manage multiple
    projects and tasks;
    I hold much experience working with both Senior Business Management and end-users to ensure that recommended solutions are appropriate to each specific project, and
    I have extensive experience in providing go-live, business and technical support to resolve migration and mismatch issues.
    T24 & Business streams and modules working experience:
    Banking Framework : Customer, Account, Arrangement Architecture, AA Accounts, AA Deposits, AA Lending, AA Rewards, AA Relationship Pricing, AA Agents, Transaction Cycler, Interest and Charges, Financial setup and consolidation (Multi Company setup or Multi Book), Overdraft & Limit;
    Retail banking: Loans simulation, Loan Origination, Cheque Issue and Management, Loans and Deposits, Mortgages, Limit Past Due Processing;
    Payments : Confirmation Matching, Data Capture, Delivery, Direct Debits, Expected Receipts, Funds Transfer, Teller, ARC suite CRM, Delivery, Local Clearing, Nostro Reconciliation;
    Treasury : Forex Exchange, Forward Rates Agreement, Money Market, Interest Rate Swaps;
    Corporate : Letter or Credit, Miscellaneous Deal;
    Others: MIS, Business Event Management, Non-stop processing, Security Management System, Teller, Helpdesk & User Support and Training. Overview on Securities and Trade Finance.
    T24 for MCB – Microfinance Suites
    T24 & Technical working experience on:
    Databases : Jbase Administration, Archiving and Backups, Automated Testing, Branch Resilience, COB, Data Cleansing and Migration,
    Database : jBASE, Ms SQL and General RDBMS;
    User Experience: User Acceptance Testing, Business Requirement Documentation, Test Scripts Development, Knowledge Transfer, Team Building, Business Processes Reengineering, Processes and Policies Harmonization, Systems Ownership, End to End flow management, Functional Specification Documentation, Technical Specifications Document, Business Team Management, Technical Team Management
    Ms Server, Linux and Unix OS, System Health check and Maintenance and Performance, Software Test Management/QA, SDLC (Software Development Life Cycle), Testing Methodology and Documentation; Understanding of Financial business interfaces e.g. – Reuters, SWIFT, RTGS Design specifications for Developers;.
    General Business Analytics and capabilities :
    RFP/RFI development skills, SOW, Excellent Documentation and Reporting skills, Critical thinking & Problem solving; User training; Documentation; Business Functional advise on Development; Problem definition & solution recommendation; IT systems trouble shooting; Customer support; Business & technical requirements definition; Feasibility studying; Planning; Strategy formulation; Decision Making; Teamwork, Management and coordination; Methodical in goals achievement; Business Transformation Design :"Solution Architecture & Application Design; Basics in Assets, Securities and Investment; Software Delivery; System Implementation and Upgrading; Requirement Gathering; SDLC; Agile Scrum and Waterfall development Framework & methodologies"


    SKILLS : ABILITIES AND EXPERTISE

    Project Management, Business and Technical Analytics;
    Requirement and change request definition, and related monitoring against the scope and priorities;
    Proficient in identification the documentation of GAPs, work around solutions and business special needs out of the core package;
    Proficient in tailored solution against requirement and conceptual solutions;
    Ability to create high quality executive reports and presentation with excellent verbal and written communication and presentation skill;
    Banking Framework, Accounting Retail, Front Office, Payment and lending strong experience;
    Agile & Scrum software developments principles;
    Excellent verbal and written communication skills and fluency in French and English. Ability to communicate well with all levels; from Top Management to Ordinary staff; including technical as well as non-technical stakeholders.

Autres compétences
EDUCATION:
Adventist University of Central Africa
BBA Major in Information Management, 2004

RELEVANT CERTIFICATES & TRAININGS:
Temenos T24 for MCB and AA core and Lending, by Temenos, July 2012
Executive Public Speaking & Business Presentation, by Dolphins Training & Consultants Ltd. , June2nd, 2016
Temenos AML/FCM Training, by Temenos Belgium, November 16th – 20th , 2015
Arrangement Architecture , by Temenos , February 2016

Skills Area
Business

Analysis

Skills
Business Analysis
Identify and exploit multiple data sources
Elicit and prioritize business requirements
Deliver strategic analysis of the data collected
Supporting departments in the implementation of their strategies
Supervise and coordinate implementation of the targets with all stakeholders
Formulating objectives regarding development prospects of the company
Establish indicators & dashboards relating to business plans and operations to implement
Test Manager

&

Support Leader

Skills
Testing & Tests Coordination, Protocol testing
Analyze and define testing scenarios (unit tests, integration tests, functional tests, recipe tests, performance tests, security tests, OQ, acceptance tests and possibly regression tests ...)
Define, plan and conduct testing activities and make corresponding reporting
Initiate and coordinate testing in UAT, SIT, PREPROD
Develop statistical tests and documents for management
Make up the statutes of tests and find workaround
Coach and manage test teams in local and relocated to different geographical regions
Defining the test strategy covering all aspects functional and non-functional


Project

&

Training
Management

Skills
Project Management, Project Coordination
Identify and analyze Business Requirements and Knowledge Gaps
Feasibility studies and specifications (RFI, RFP, RFO, SLA, ...)
Design solutions and offer alternatives consistent with the objectives
Assess market offerings and negotiate budgets with suppliers and management
Set planning relating to studies and the necessary developments to deploy
Establish decision documents and dashboards for the top management
Ensure IT projects’ follow-up and effective Knowledge Transfer


Patrice ******** MBIZI – ELEVATOR PITCH

Senior Business Consultant – T24 Expert

Hi, I am Patrice ********, a Banking Techno Analyst & Business Consultant by professional with 15 years in Banking Sector and Temenos product with experience at all level as Bank Staff and Senior executive then International Consultant in Business for Running and Changing Bank. Did you know that for a successful implementation; requires not only the budget but resources with track records with a combination of Business, technological and Banking exposure?

I have been in banking for many years and have orchestrated a bespoke set of practices and techniques that ensure that I provide exceptional results and detailed analytics.

I would love to talk more about a highly motivated and dynamic Banking Consultant with you, if that’s something you have time for and you would be interested

Rwanda resident – Flexible to travel thru World


Profession: Overall IT Management Governance; Business and Technical Analyst in banking; BPM (Business Process Management); BPR (Business Process Reengineering; IT Security and Audit; ITIL; T24 Core, Retail and AA Trainer; Project Management and planning; Experienced AA, MCB and Core T24 Technical & Business Analyst; Temenos Implementation Methodology; Strong in GAPs analysis and documentation; Proficiency in Compliance and Benchmarking; Proficient in Business, Functional & Technical specifications’ Definition/Documentation; 1st or 2nd line support; UAT, SIT and Post Implementation Support; Branches Automation & Resilience; Design and Strong Analytical skills in whole Financial sectors via T24 case study (Central banks; Commercial banks and Micro Finances);RFP/RFI development skills; Strong persuasion and training capabilities; Self-Starter and working under pressure; Working against timelines and beyond targets; Strong teamwork and coordination; Methodical in goals achievement; IT Strategy Definition; Change Request Management; Quality Assurance Tester & Processes Quality Control; KYC; AML; CRM; Business Intelligent, Data Analytics, Migration and Cleansing; Proficient in Retail banking; Payment and lending; financial and PL analysis; Excellent Negotiator and fast adaptability; Quick self-learner; Agile & Scrum software developments principles; Temenos’s T24 Globus, AdFinance’s Adbanking & Virmati (VSTL)’s iCBS Core Banking software.


Professional Background and Skills Overview

Over 13+ years of overall experience in:
Project Management and Leadership, Planning, Business & Functional development;
Globus and T24 Training (Insight training and Workshops);
Built for TAM (Temenos Application Management Team) 25+ specifications document in a one project :Function and Technical specifications via BRD (Business Requirement Documents), BSDD (Business Solutions Design Document), FSD (Functional Specifications Documents), IRD (Interface Requirement Documents), RRD (Report Requirement Documents) and TSD (Technical Specifications Documents);
Business Processes Management, Business Process Redesigning and Reengineering (Through both Run Bank & Change Bank processes);
Hands on Implementation and Maintenance of new processes (“AS IS” to “TO BE” processes;
Requirement Gathering, Gaps Documentation, Analysis and Design;
SDLC with Software Development, Testing and Implementation;
Overall IT Management, Restructuring, targets and Strategy development,
As Starter or/and Work well both independently and as part of a
team, including interfacing with members of senior management;
Build and Maintaining trust and good customer relationship via Critical thinking and problem solving;
Statistical analysis, Business intelligence and data aggregation and analysis;
Banking software system administration, troubleshooting and optimization;
Working experience in Finance and Banking environment.

Support in banking sector, with international experience in Africa and Asia. This comprised Business development, Requirement “Business and Technical” specification build, Software optimization against Hardware Performance monitoring, Business and Technical team support and training;

I have in-depth:
Business Definition, flow definition, documentation and reengineering;
Professional Oral and written communication English and French skills with presentation skills with a focus on informing and influencing along the relationship build;
Quick adaptability and learning on/of new system, architecture and platform;
Ability to work across geos in a multicultural environment;
Excellent Leadership, Project and Tracking record in project management with proficiency in Communication;
Strong organizational skills with proven ability to meet
deadlines, prioritize assignments and manage multiple
projects and tasks;
I hold much experience working with both Senior Business Management and end-users to ensure that recommended solutions are appropriate to each specific project, and
I have extensive experience in providing go-live, business and technical support to resolve migration and mismatch issues.
T24 & Business streams and modules working experience:
Banking Framework : Customer, Account, Arrangement Architecture, AA Accounts, AA Deposits, AA Lending, AA Rewards, AA Relationship Pricing, AA Agents, Transaction Cycler, Interest and Charges, Financial setup and consolidation (Multi Company setup or Multi Book), Overdraft & Limit;
Retail banking: Loans simulation, Loan Origination, Cheque Issue and Management, Loans and Deposits, Mortgages, Limit Past Due Processing;
Payments : Confirmation Matching, Data Capture, Delivery, Direct Debits, Expected Receipts, Funds Transfer, Teller, ARC suite CRM, Delivery, Local Clearing, Nostro Reconciliation;
Treasury : Forex Exchange, Forward Rates Agreement, Money Market, Interest Rate Swaps;
Corporate : Letter or Credit, Miscellaneous Deal;
Others: MIS, Business Event Management, Non-stop processing, Security Management System, Teller, Helpdesk & User Support and Training. Overview on Securities and Trade Finance.
T24 for MCB – Microfinance Suites
T24 & Technical working experience on:
Databases : Jbase Administration, Archiving and Backups, Automated Testing, Branch Resilience, COB, Data Cleansing and Migration,
Database : jBASE, Ms SQL and General RDBMS;
User Experience: User Acceptance Testing, Business Requirement Documentation, Test Scripts Development, Knowledge Transfer, Team Building, Business Processes Reengineering, Processes and Policies Harmonization, Systems Ownership, End to End flow management, Functional Specification Documentation, Technical Specifications Document, Business Team Management, Technical Team Management
Ms Server, Linux and Unix OS, System Health check and Maintenance and Performance, Software Test Management/QA, SDLC (Software Development Life Cycle), Testing Methodology and Documentation; Understanding of Financial business interfaces e.g. – Reuters, SWIFT, RTGS Design specifications for Developers;.
General Business Analytics and capabilities :
RFP/RFI development skills, SOW, Excellent Documentation and Reporting skills, Critical thinking & Problem solving; User training; Documentation; Business Functional advise on Development; Problem definition & solution recommendation; IT systems trouble shooting; Customer support; Business & technical requirements definition; Feasibility studying; Planning; Strategy formulation; Decision Making; Teamwork, Management and coordination; Methodical in goals achievement; Business Transformation Design :"Solution Architecture & Application Design; Basics in Assets, Securities and Investment; Software Delivery; System Implementation and Upgrading; Requirement Gathering; SDLC; Agile Scrum and Waterfall development Framework & methodologies"


SKILLS : ABILITIES AND EXPERTISE

Project Management, Business and Technical Analytics;
Requirement and change request definition, and related monitoring against the scope and priorities;
Proficient in identification the documentation of GAPs, work around solutions and business special needs out of the core package;
Proficient in tailored solution against requirement and conceptual solutions;
Ability to create high quality executive reports and presentation with excellent verbal and written communication and presentation skill;
Banking Framework, Accounting Retail, Front Office, Payment and lending strong experience;
Agile & Scrum software developments principles;
Excellent verbal and written communication skills and fluency in French and English. Ability to communicate well with all levels; from Top Management to Ordinary staff; including technical as well as non-technical stakeholders.

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