Firas - Consultant technique SALESFORCE

Ref : 200331J001
Photo de Firas, Consultant technique SALESFORCE
Compétences
Expériences professionnelles
  • ROLE: Salesforce Developer

    RAIFFEISEN SCHWEIZ, SWITZERLAND
    Jan 2020 - aujourd'hui

    DESCRIPTION & TASKS:
    Extension of a customer instance for the acquisition and Management of real estate data for
    marketing. This included the integration of various external systems via APEX (REST/SOAP)

    TECHNOLOGIES: APEX, XML Parsing, JSON Parsing, SOAP, REST
  • ROLE: Salesforce Developer

    CONCARDIS GMBH, GERMANY
    Jan 2018 - Jan 2019

    DESCRIPTION & TASKS:
    The goal of the project was the rollout of a Salesforce instance and its adaptation to the
    customer's service and sales processes.
    Here we implemented, with a team, various requirements from all areas of the Sales Cloud and
    the Service Cloud. The frontend was developed using Lightning Components and supplemented
    by JavaScript, CSS and HMTL. In the backend the processes were implemented using Apex. The
    biggest challenge during this project was that there was a very tight time frame for the completion
    of the implementation.
     Development of components based on Lightning Components
     Implementation of the processes using Apex
     Ensuring the functionalities
     Performing component tests and troubleshooting
     Implementation of requirements and estimation of workload in the team

    TECHNOLOGIES: SCRUM, APEX, Sales Cloud, Service Cloud, Lightning Components, JIRA, Stoplight, REST Webservice, JSON Parsing, JavaScript
  • ROLE: Salesforce Developer

    VOLKSWAGEN AG, GERMANY
    Jan 2018 - Jan 2018

    DESCRIPTION & TASKS:
    The aim of this project was the new development of a brand-spanning, uniform tool for the
    breakdown service worldwide. The call center agent can call up the customer's vehicle by
    entering the vehicle identification number (VIN) and thus receives all information about the
    vehicle and the backend status. This tool enables a better interaction between the customer
    service staff "Call Center" and the dealers, as well as the support of the driver in case of a
    breakdown. For this purpose, the nearest location of a service partner is sent to the driver's
    navigation system "Point of Interest".
    .
     Professional implementation of technical requirements
     Agile approach e.g SCRUM standards
     Integration of external interfaces
     Authentication via client certificate
     Development of a JEE application on HEROKU platform to solve the authentication problem.
    The reason was that apex callouts to receive data from external services could not be
    executed because the root certificate is not included in Salesforce's Trusted CA list.
     Parsing XML & JSON in Apex

    TECHNOLOGIES: ********, Service Cloud, APEX, Lightning Component, HEROKU, JIRA, REST Webservice, XML Parsing, JSON Parsing, SCRUM
  • ROLE: Salesforce-Integration Consultant

    APSARA CONSULTING, GERMANY
    Jan 2015 - Jan 2018

    DESCRIPTION & TASKS:
    Apsara is the provider of the native integration solution "SKYVVA Integration Cloud" on the ********
    platform.
    Support of customer service for the integration between Salesforce and other systems such as SAP,
    ERP and database (Oracle, MySQL, SQL Server) using SKYVVA.
     Professional implementation of technical requirements
     Product trainings as well as processing and solving support requests.
     Extension of the existing Salesforce platform

    TECHNOLOGIES: ********, Sales Cloud, Service Cloud, SKYVVA, SAP, ERP, Oracle, MySQL, SQL Server
  • ROLE: Web Application Developer

    DIVA-E ZEROS+ONES GMBH, GERMANY
    Jan 2015 - Jan 2015

    DESCRIPTION & TASKS:
     Further development of an existing Java Enterprise application that manages company news
    using the following technologies: JEE, Spring MVC and CSS
     Development of a comprehensive user interface for an enterprise customer portal in the
    banking sector, implementation was done in Java PrimeFaces and Spring MVC

    TECHNOLOGIES: Java, JEE, Spring MVC, JPA, Java Primefaces
  • ROLE: Oracle APEX Developer

    WORKGROUP TECHNOLOGIES,TUNISIA
    Jan 2014 - Jan 2014

    DESCRIPTION & TASKS:
     Implementation of a programming of system development functions using the following
    programming languages: APEX 4.2, SQL, PL / SQL, JavaScript, AJAX, HTML, CSS and JQUERY
     Development and design of a management software for the electronic patient files "SANTIC"
    with Apex 4.2 (Oracle Application Express)

    TECHNOLOGIES: Oracle, APEX 4.2, SQL, PL/SQL, JavaScript, AJAX, HTML, CSS, JQuery
  • ROLE: Diploma engineering in computer science

    FACULTY OF SCIENCES OF TUNIS (FST)
    2009 - 2014

    DESCRIPTION & TASKS:
    The graduation was held at the FACULTY OF SCIENCES OF TUNIS

Études et formations
  • CERTIFICATIONS:
    Salesforce ADM 201 (02/2018)
    Salesforce Platform Developer I (03/2018)
    Salesforce Platform App Builder (04/2018)
    Salesforce Sales Cloud Consultant (08/2019)
    Salesforce Service Cloud Consultant (09/2019)
    Salesforce Data Architecture and Management Designer (10/2019)
    Salesforce Sharing and Visibility Designer (10/2019)
    Salesforce Application Architect (10/2019)

    LANGUAGES:
    French – Fluent
    English – Fluent
    German – Fluent
    Arabic – Native

Autres compétences
CERTIFICATIONS:
Salesforce ADM 201 (02/2018)
Salesforce Platform Developer I (03/2018)
Salesforce Platform App Builder (04/2018)
Salesforce Sales Cloud Consultant (08/2019)
Salesforce Service Cloud Consultant (09/2019)
Salesforce Data Architecture and Management Designer (10/2019)
Salesforce Sharing and Visibility Designer (10/2019)
Salesforce Application Architect (10/2019)

LANGUAGES:
French – Fluent
English – Fluent
German – Fluent
Arabic – Native

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