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Photo de Firas, Consultant technique SALESFORCE

Firas Consultant technique SALESFORCE

CV n°200331J001
Compétences techniques
Études et formations

CERTIFICATIONS:
Salesforce ADM 201 (02/2018)
Salesforce Platform Developer I (03/2018)
Salesforce Platform App Builder (04/2018)
Salesforce Sales Cloud Consultant (08/2019)
Salesforce Service Cloud Consultant (09/2019)
Salesforce Data Architecture and Management Designer (10/2019)
Salesforce Sharing and Visibility Designer (10/2019)
Salesforce Application Architect (10/2019)

LANGUAGES:
French – Fluent
English – Fluent
German – Fluent
Arabic – Native

Expériences professionnelles

Project References

RAIFFEISEN SCHWEIZ, SWITZERLAND (01/2020 – TODAY)
ROLE:
Salesforce Developer
DESCRIPTION & TASKS:
Extension of a customer instance for the acquisition and Management of real estate data for
marketing. This included the integration of various external systems via APEX (REST/SOAP)
TECHNOLOGIES:
APEX, XML Parsing, JSON Parsing, SOAP, REST

CONCARDIS GMBH, GERMANY (11/2018 - 12/2019)

ROLE:
Salesforce Developer
DESCRIPTION & TASKS:
The goal of the project was the rollout of a Salesforce instance and its adaptation to the
customer's service and sales processes.
Here we implemented, with a team, various requirements from all areas of the Sales Cloud and
the Service Cloud. The frontend was developed using Lightning Components and supplemented
by JavaScript, CSS and HMTL. In the backend the processes were implemented using Apex. The
biggest challenge during this project was that there was a very tight time frame for the completion
of the implementation.
 Development of components based on Lightning Components
 Implementation of the processes using Apex
 Ensuring the functionalities
 Performing component tests and troubleshooting
 Implementation of requirements and estimation of workload in the team

TECHNOLOGIES:
SCRUM, APEX, Sales Cloud, Service Cloud, Lightning Components, JIRA, Stoplight, REST
Webservice, JSON Parsing, JavaScript

VOLKSWAGEN AG, GERMANY (05/2018 – 10/2018)

ROLE:
Salesforce Developer
DESCRIPTION & TASKS:
The aim of this project was the new development of a brand-spanning, uniform tool for the
breakdown service worldwide. The call center agent can call up the customer's vehicle by
entering the vehicle identification number (VIN) and thus receives all information about the
vehicle and the backend status. This tool enables a better interaction between the customer
service staff "Call Center" and the dealers, as well as the support of the driver in case of a
breakdown. For this purpose, the nearest location of a service partner is sent to the driver's
navigation system "Point of Interest".
.
 Professional implementation of technical requirements
 Agile approach e.g SCRUM standards
 Integration of external interfaces
 Authentication via client certificate
 Development of a JEE application on HEROKU platform to solve the authentication problem.
The reason was that apex callouts to receive data from external services could not be
executed because the root certificate is not included in Salesforce's Trusted CA list.
 Parsing XML & JSON in Apex
TECHNOLOGIES:
Salesforce.com, Service Cloud, APEX, Lightning Component, HEROKU, JIRA, REST Webservice, XML
Parsing, JSON Parsing, SCRUM

APSARA CONSULTING, GERMANY (11/2015 – 05/2018)

ROLE:
Salesforce-Integration Consultant
DESCRIPTION & TASKS:
Apsara is the provider of the native integration solution "SKYVVA Integration Cloud" on the force.com
platform.
Support of customer service for the integration between Salesforce and other systems such as SAP,
ERP and database (Oracle, MySQL, SQL Server) using SKYVVA.
 Professional implementation of technical requirements
 Product trainings as well as processing and solving support requests.
 Extension of the existing Salesforce platform
TECHNOLOGIES:
Salesforce.com, Sales Cloud, Service Cloud, SKYVVA, SAP, ERP, Oracle, MySQL, SQL Server

DIVA-E ZEROS+ONES GMBH, GERMANY (07/2015 – 10/2015)

ROLE:
Web Application Developer
DESCRIPTION & TASKS:
 Further development of an existing Java Enterprise application that manages company news
using the following technologies: JEE, Spring MVC and CSS
 Development of a comprehensive user interface for an enterprise customer portal in the
banking sector, implementation was done in Java PrimeFaces and Spring MVC
TECHNOLOGIES:
Java, JEE, Spring MVC, JPA, Java Primefaces

WORKGROUP TECHNOLOGIES,TUNISIA (09/2014 – 12/2014)

ROLE:
Oracle APEX Developer
DESCRIPTION & TASKS:
 Implementation of a programming of system development functions using the following
programming languages: APEX 4.2, SQL, PL / SQL, JavaScript, AJAX, HTML, CSS and JQUERY
 Development and design of a management software for the electronic patient files "SANTIC"
with Apex 4.2 (Oracle Application Express)
TECHNOLOGIES:
Oracle, APEX 4.2, SQL, PL/SQL, JavaScript, AJAX, HTML, CSS, JQuery

FACULTY OF SCIENCES OF TUNIS (FST) (2009 – 2014)

ROLE:
Diploma engineering in computer science
DESCRIPTION & TASKS:
The graduation was held at the FACULTY OF SCIENCES OF TUNIS