Ludovic - Consultant SIEBEL

Enterprise Architect

Location: Brussels (Belgium)

Project Description: Baxter is setting up a Global order management system that include Siebel for the front end processes (Sales process, Order Entry, Call centre, contact management, Account management)
and JDE for the Back end processes (Order management, Warehouse, Logistic)

Role description: Responsible for the Quote Management module, from Analysis to Development
- Requirement gathering
- Functional specification
- Technical specification
- Configuration of the module (Tools, Workflows, eScripts, etc.)
- Integration with the back end system using Siebel EAI
Modules used :
Siebel 8.1 Life Sciences

_Darty (Distribution and Telecom Operator)

Project Description: The goal was to add new functionalities to an existing Siebel UCM application (universal Customer Master). This application is the main customer repository of Darty and then it is integrated with many other Applications (Call center, Cashier, SAP, Sage, ********, DartyBox, etc.)
Role description: Integration Team Lead. The team was responsible for:
- Workshop with other applications owners and users to write integration specifications
- Integration of UCM with various type of applications using 2 type of

Company: Turkcell (Telecom Operator)
Project Description: Turkcell is implementing the Siebel Order Management module on top of an existing Siebel based Call Center application. They also want this OM module to Integrate with an existing Campaign management application in order to create orders based on the result of the campaign.
Role description: Product Catalog/Order Management Business Analyst
- Provide guidance and best practices on the implementation of the Siebel Catalog and the Order management processes within a telco operator.
- Analyze the requirements, study the technical feasibility and provide design and implementation solutions.
- POC of using the new Siebel 8 OM web services for the integration of Siebel with other channels (Web, SMS, WAP)
- Order Management Workflows modifications to meet the users requirements
Modules used :
Siebel 8 eCommunications

Location: Brussels (Belgium)
Project Description: Belgacom is willing to implement a new system to handle account and order management. They are thinking of Siebel, so they hired a team to deliver a blueprint. This includes:
- Order management process
- Product and pricing model
- Account management
Role description: Product and pricing business analyst
- Understand the current catalog (workshops with Marketing)
- Analyze the Gap between the current catalog and Siebel Catalog
- Propose Solutions
Modules used :
Siebel 8 eCommunications

Company: Telefonica O2 (Telecom Operator)

Project Description :
- Upgrade the Current CRM for Land Line Customers from Siebel 7.5 to Siebel 7.8
- New CRM application for Mobile Postpaid customers in Siebel 7.8
- Merge of the 2 applications to create Convergent offers
Role description Product Catalog/Order management Business analyst
- Gathering Products and Services information (From existing BSCS system, from marketing documents, from workshop with marketing people)
- Gap analysis (analyze gap between the postpaid catalog and the standard Siebel one, propose solutions to fill the gaps)
- Detail Design the product catalog for Siebel implementation (Main products, Subcomponents, Attributes, User Interface, Business rules, Promotions, Prices etc…)
- Modification of existing OM workflows to handle Telefonica specific requirements
Modules used :
- Siebel 7.8 eCommunications

Project Description Upgrade and enhancement of the core business support systems of Tiscali. This BSS system includes:
-CRM with Siebel (Account management, Campaign management, Order management, Marketing, Sales, Loyalty)
- Web portal (custom development)
- Billing system with Geneva
- EAI with Tibco
Role description Business analyst – Order management and Provisioning
- Animation of workshop with Customer representatives and back office activation team to understand the provisioning business process
- Animation of workshops with OSS provisioning system owners (Voice, Broadband ADSL and IPTV) to define the messages flow
- High level design of the provisioning solution (Sequence diagrams of messages flow, Provisioning interface definition, Use cases to illustrate the CSR experience in Siebel)
- Detail Design of the Siebel Order Management module. (Modification of standard OM Workflows, Web services, Integration objects, XML exchange with the Tibco provisioning engine)
Modules used :
Siebel 7.8 eCommunications

Project Description:
Creation of a portal who give to verizon MNC customers the possibility to
- Submit orders online
- Raise Service request and trouble ticket
- View information about new products and offers
Role description: Siebel eCustomer Business Analyst
- Workshop with the business to understand the requirements
- Documentation of the functional specifications
Modules used :
Siebel 7.8 eCommunication

Project Description: MTN Cameroon has decided to implement a CRM solution for sales and customer care through various channels (Call center, Service center and web self service). The application will be used in Front office as well as in back office, and will be interfaced with existing legacy systems (CCB for Postpaid billing , Ericson PPAS for prepaid, Ericson multi activation for provisioning, Oracle Financial, etc…)
Role description: Business Analyst and Project Management. My role was very wide and included:
Business requirement capture
- Organize and facilitate workshops with business owners to understand the existing environment and the expectations
- Define To Be processes and legacy systems integration needs
- Participate in the writing of the RFP (request for proposal)
Package selection (software and integrator)
- Vendors responses evaluation (Technical and functional coverage)
- Recommendations on the choice
Solution implementation
- Help the integrator team to understand the existing environment and the client expectations.
- Implementation of the product catalog in Siebel
Modules used :
- Siebel 7.8 eCommunications and Siebel 7.8 sales Force Automation

Company: HEWLETT PACKARD (IT)
Location: Munich
Duration: August 2004 – February 2005
Project description: HP is developing a worldwide PRM (Partner Relationship Management) application based on Siebel PRM. This application will provide enhanced capabilities in:
- Account management & Profiling
- Business Planning
- Lead management
- Partner Portal
Role description: Integration Lead for external applications.
- Communicate on the partner portal with External application owners
- Analyze the complexity of setting up external applications on the portal and provide recommendations (Symbolic URL, Symbolic URL arguments, HTTP protocol, XML gateway, Integration objects, Workflow process and policy, EIM, security, encryption, single sign on etc.)
- Setup a proof of concept to validate the approach
- Prepare the implementation (Roadmap, methodology, infrastructure)
Modules used:
Siebel 7.5 PRM (Partner manager and Partner Portal)

Project description: ******** is a market place for logistics and transports professionals. Distributors post offers on the web sites, and transporters consult them. ******** is implementing a Siebel based SFA application to better handle their Sales and Marketing operations.

FREELANCER

Location: Bonn (Germany)
Duration: November 2010 – Ongoing
Project Description: New CRM program for all the operations around the word. The first wave includes 4 countries (Macedonia, Czech republic, Slovakia and Hungary). The program cover all the selling processes of the enterprise (Marketing, Campaign, Sales, Order Management, Partners relationship management, channel management and integration with OSS systems)

Role description: Business analyst and design lead for partners End to end processes:
- Partner Relationship management (Partners registration, Partners membership, partner programs, etc…)
- Retail and wholesale Partners order management (Partners product catalog, product configuration, retail and bulk Orders, integration with partners order management applications)

My role was to :
- Analyse the requirements
- Design end to end processes
- Organize and facilitate workshops with users of all the countries
- Write functional specifications
- Support the offshore developments (in India)
- Support End users Tests
Modules used :
Siebel 8.1 communications, Partner portal