Arnaud - Consultant SERVICENOW

Ref : 190107D003
Photo d'Arnaud, Consultant SERVICENOW
Compétences
Expériences professionnelles
  • Consulting company helping clients with their DigitEuropean Bank, Cegid, ..
    2016 - aujourd'hui

    Transformation, Service Orientation, and with
    leadership on project portfolio governance, PPM solutions.
    Servicenow implementation consultant ◦
    ITSM and ITBM delivery ◦ Customers in Industry, Banking, Services: Loxam, Saur, Efi Automotive, Carmignac, CEB
    Projects
    • Defining and setting up streamlined processes and
    web-based user experience for IT Service Management and Project Portfolio Management
    • Configuration, scripting, customization of Workflow, Notifications, SSO integration, Data import and export, Reports etc.
    • ITSM: Incident, Problem, Change, Service Catalog,
    Knowledge, Portal
    • ITBM: Demand, Portfolio, Projects, Timesheets, Cost Budgets, planning and tracking
    • Internal use of Agile module
    Training and Certifications
    • Certified implementation ITSM, sept 2018, includi
    ng London Delta
    • ITBM training
    • Partner Portal Learning : ITSM specialization and
    London Delta, PPM, PA, FM, APM, Agile, ITBM
    PMO Consultant
    • Digital transformation program for a leading auto
    motive manufacture : Sales & Operations
    Planning. Redesign of key processes to get the righ
    t car, at the right place, at the right time.
    Adoption of agile practices and governance for a 30
    M€ program.

  • Consultant

    Digital Transformation
    2014 - 2015

    Innocherche ambassador : innovation intelligence

  • Voxmobili, OnMobile group
    2007 - 2013

    Leader for Personal Cloud. Solutions for Telecom Op
    erators.
    Editor of end-user Mobile Applications and Services
    . 15M€, 70p.
    OnMobile: leader for Ring Back Tones. 90 M€, 1500 p
    ., listed in Bombay.
    Acquired by Synchronoss, listed on Nasdaq.
    Director Professional Services, Solutions
    ◦ Growth from 6M€ to 15 M€ and from 10 to 35 millions
    users between 2007 and 2013.
    ◦ Repeat business: T-Mobile (USA), Orange
    ◦ +10 M€ New business: AT&T (USA), T-Mobile (Allema
    gne, Europe), Vodafone (UK, Europe), Time
    Warner Cable (USA), Rogers (Canada)...◦ International: Turkcell, Telstra, HTC, Airtel, Motorola etc. ◦
    Set up Agile (Scrum). Solutions
    • Design: designing Solutions for clients with a te
    am of architects
    • Product: feature design, Roadmap, Marketing white
    -papers, R&D
    • Pre-Sales: Complex Bids, via integrators (Cap Gem
    ini, Comverse...) then directly.
    • Intellectual property: defense from patent infrin
    gement allegations
    Service Delivery
    • Responsibility of customer projects, with a team
    of 12 Project Managers.
    Projects make for half of revenues, on top of licen
    ses.
    • Software deployment, including customization and
    configuration
    • Integration with customers enablers
    • Custom software delivery
    • Streamlining of deployment process (saving time,
    increasing reliability)

  • Relaxnews (Media)Start-up aiming to be the «Bloomberg of Leisure»
    2000 - 2005

    News Agency producing Media, Internet and
    Mobile content. IPO in 2011, then acquired by Publicis.
    Chief TechnologyOfficer

    Growth from initiation to 2M€ in 2005.
    ◦ Clients for interactive media: Vizzavi (Vivendi),
    Orange, SNCF, Yahoo, Le Parisien, Metro, Libération ...
    ◦ Created the content production platform in frugal mode.
    ◦ Financing: Innovation Label, Venture Capital 2 M€ 1st round, 1 M€ 2nd
    round, governmental innovation fund RIAM 0,5M€. Innovation and partnerships
    • Designed an innovative service platform for the production and delivery of multimedia news wires (Cloud CMS).
    • Patented part of the technology.
    • Built international standards with representatives of news agencies from 10 countries. Active member of NewsML/EventsML committee.
    Customer projects management
    • Designed and Delivered customer-specific interactive content projects for Web, Mobile, feeds, and Print (automated layout).
    • Hired and developed the technology team (5p.) Partnership, Financing
    • Developed the technological vision supporting the
    business model, and leveraged it for financing.
    Board member
    • Led a 1.2 M€ development partnership between our start-up, a multinational company (Agence France Presse), and a laboratory.

  • Program Management, PMO

    SFR (Telecom)
    1998 - aujourd'hui

    Gains in costs and time, in a large enterprise wi
    th matrix organization.
    Managed coordination, planning, reporting and budge
    ting processes for 5-20 M€ investment
    programs:
    • «Internet, Intranet». First service offering to s
    ubscribe additional options on-line.
    • «Customer Service» Renewal of the system used by
    2.000 customer-care operators

  • Consultant

    A.T. Kearney
    1995 - 1998

    Management consulting (Process Re-engineering, Benchmarking), ERP implementation, change management.
    • International assignments with industrial clients: Delphi Automotive, Salins du Midi (Norton Salt), Reichold Chemicals (Londres, UK).

Études et formations
  • EDUCATION AND TRAINING

    2018 ServiceNow Certified Implementation Specialist ITSM
    2016 ServiceNow
    SysAdmin, Advanced SysAdmin, Scripting, Implemention BootCamp, PPM

    2015 MOOC OpenClassroom jQuery

    2012 Cross-cultural training: Working with Indians

    2005 -2006 Insead , MBA

    1999 Vivendi Innovating within constraints

    1998 Braintree Project Management

    1991 - 1994 Ecole Centrale Paris , MSc. Engineering

    SUMMARY
    • Certified Servicenow implementation consultant
    • Designing and driving digital innovation in large corporations and in startups
    • 10+ years of delivery of Cloud, Mobile and SaaS projects
    • Digital transformation – Agile delivery
    • Professional Services for large international clients

    LANGUAGES
    English, German

Autres compétences
EDUCATION AND TRAINING

2018 ServiceNow Certified Implementation Specialist ITSM
2016 ServiceNow
SysAdmin, Advanced SysAdmin, Scripting, Implemention BootCamp, PPM

2015 MOOC OpenClassroom jQuery

2012 Cross-cultural training: Working with Indians

2005 -2006 Insead , MBA

1999 Vivendi Innovating within constraints

1998 Braintree Project Management

1991 - 1994 Ecole Centrale Paris , MSc. Engineering

SUMMARY
• Certified Servicenow implementation consultant
• Designing and driving digital innovation in large corporations and in startups
• 10+ years of delivery of Cloud, Mobile and SaaS projects
• Digital transformation – Agile delivery
• Professional Services for large international clients

LANGUAGES
English, German

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