Arnaud - Consultant SERVICENOW

Ref : 190107D003
Photo d'Arnaud, Consultant SERVICENOW
Compétences
Expériences professionnelles
  • EXPERIENCE PROFESSIONELLE

    since 2016 Novéane (Ispa)
    Consulting company helping clients with their Digit
    al Transformation, Service Orientation, and with
    leadership on project portfolio governance, PPM solutions.
    Servicenow implementation consultant ◦
    ITSM and ITBM delivery ◦ Customers in Industry, Banking, Services: Loxam, Saur, Efi Automotive, Carmignac, CEB
    European Bank, Cegid, ...

    Projects
    • Defining and setting up streamlined processes and
    web-based user experience for IT Service Management and Project Portfolio Management
    • Configuration, scripting, customization of Workflow, Notifications, SSO integration, Data import and export, Reports etc.
    • ITSM: Incident, Problem, Change, Service Catalog,
    Knowledge, Portal
    • ITBM: Demand, Portfolio, Projects, Timesheets, Cost Budgets, planning and tracking
    • Internal use of Agile module
    Training and Certifications
    • Certified implementation ITSM, sept 2018, includi
    ng London Delta
    • ITBM training
    • Partner Portal Learning : ITSM specialization and
    London Delta, PPM, PA, FM, APM, Agile, ITBM
    PMO Consultant
    • Digital transformation program for a leading auto
    motive manufacture : Sales & Operations
    Planning. Redesign of key processes to get the righ
    t car, at the right place, at the right time.
    Adoption of agile practices and governance for a 30
    M€ program.

    2014 – 2015
    Consultant
    Digital Transformation
    Innocherche ambassador : innovation intelligence

    2007 – 2013
    Voxmobili, OnMobile group
    Leader for Personal Cloud. Solutions for Telecom Op
    erators.
    Editor of end-user Mobile Applications and Services
    . 15M€, 70p.
    OnMobile: leader for Ring Back Tones. 90 M€, 1500 p
    ., listed in Bombay.
    Acquired by Synchronoss, listed on Nasdaq.
    Director Professional Services, Solutions
    ◦ Growth from 6M€ to 15 M€ and from 10 to 35 millions
    users between 2007 and 2013.
    ◦ Repeat business: T-Mobile (USA), Orange
    ◦ +10 M€ New business: AT&T (USA), T-Mobile (Allema
    gne, Europe), Vodafone (UK, Europe), Time
    Warner Cable (USA), Rogers (Canada)...◦ International: Turkcell, Telstra, HTC, Airtel, Motorola etc. ◦
    Set up Agile (Scrum). Solutions
    • Design: designing Solutions for clients with a te
    am of architects
    • Product: feature design, Roadmap, Marketing white
    -papers, R&D
    • Pre-Sales: Complex Bids, via integrators (Cap Gem
    ini, Comverse...) then directly.
    • Intellectual property: defense from patent infrin
    gement allegations
    Service Delivery
    • Responsibility of customer projects, with a team
    of 12 Project Managers.
    Projects make for half of revenues, on top of licen
    ses.
    • Software deployment, including customization and
    configuration
    • Integration with customers enablers
    • Custom software delivery
    • Streamlining of deployment process (saving time,
    increasing reliability)

    2000 – 2005 Relaxnews (Media)
    Start-up aiming to be the «Bloomberg of Leisure»
    . News Agency producing Media, Internet and
    Mobile content. IPO in 2011, then acquired by Publicis.
    Chief TechnologyOfficer

    Growth from initiation to 2M€ in 2005.
    ◦ Clients for interactive media: Vizzavi (Vivendi),
    Orange, SNCF, Yahoo, Le Parisien, Metro, Libération ...
    ◦ Created the content production platform in frugal mode.
    ◦ Financing: Innovation Label, Venture Capital 2 M€ 1st round, 1 M€ 2nd
    round, governmental innovation fund RIAM 0,5M€. Innovation and partnerships
    • Designed an innovative service platform for the production and delivery of multimedia news wires (Cloud CMS).
    • Patented part of the technology.
    • Built international standards with representatives of news agencies from 10 countries. Active member of NewsML/EventsML committee.
    Customer projects management
    • Designed and Delivered customer-specific interactive content projects for Web, Mobile, feeds, and Print (automated layout).
    • Hired and developed the technology team (5p.) Partnership, Financing
    • Developed the technological vision supporting the
    business model, and leveraged it for financing.
    Board member
    • Led a 1.2 M€ development partnership between our start-up, a multinational company (Agence France Presse), and a laboratory.

    1998 – 2000 SFR (Telecom)
    Program Management, PMO
    ◦ Gains in costs and time, in a large enterprise wi
    th matrix organization.
    Managed coordination, planning, reporting and budge
    ting processes for 5-20 M€ investment
    programs:
    • «Internet, Intranet». First service offering to s
    ubscribe additional options on-line.
    • «Customer Service» Renewal of the system used by
    2.000 customer-care operators

    1995 – 1998 A.T. Kearney Consultant
    • Management consulting (Process Re-engineering, Benchmarking), ERP implementation, change management.
    • International assignments with industrial clients: Delphi Automotive, Salins du Midi (Norton Salt), Reichold Chemicals (Londres, UK).

Études et formations
  • EDUCATION AND TRAINING

    2018 ServiceNow Certified Implementation Specialist ITSM
    2016 ServiceNow
    SysAdmin, Advanced SysAdmin, Scripting, Implemention BootCamp, PPM

    2015 MOOC OpenClassroom jQuery

    2012 Cross-cultural training: Working with Indians

    2005 -2006 Insead , MBA

    1999 Vivendi Innovating within constraints

    1998 Braintree Project Management

    1991 - 1994 Ecole Centrale Paris , MSc. Engineering

    SUMMARY
    • Certified Servicenow implementation consultant
    • Designing and driving digital innovation in large corporations and in startups
    • 10+ years of delivery of Cloud, Mobile and SaaS projects
    • Digital transformation – Agile delivery
    • Professional Services for large international clients

    LANGUAGES
    English, German

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