Arnaud - Consultant SERVICENOW

Transformation, Service Orientation, and with
leadership on project portfolio governance, PPM solutions.
Servicenow implementation consultant ◦
ITSM and ITBM delivery ◦ Customers in Industry, Banking, Services: Loxam, Saur, Efi Automotive, Carmignac, CEB
Projects
• Defining and setting up streamlined processes and
web-based user experience for IT Service Management and Project Portfolio Management
• Configuration, scripting, customization of Workflow, Notifications, SSO integration, Data import and export, Reports etc.
• ITSM: Incident, Problem, Change, Service Catalog,
Knowledge, Portal
• ITBM: Demand, Portfolio, Projects, Timesheets, Cost Budgets, planning and tracking
• Internal use of Agile module
Training and Certifications
• Certified implementation ITSM, sept 2018, includi
ng London Delta
• ITBM training
• Partner Portal Learning : ITSM specialization and
London Delta, PPM, PA, FM, APM, Agile, ITBM
PMO Consultant
• Digital transformation program for a leading auto
motive manufacture : Sales & Operations
Planning. Redesign of key processes to get the righ
t car, at the right place, at the right time.
Adoption of agile practices and governance for a 30
M€ program.

Consultant

Innocherche ambassador : innovation intelligence

Leader for Personal Cloud. Solutions for Telecom Op
erators.
Editor of end-user Mobile Applications and Services
. 15M€, 70p.
OnMobile: leader for Ring Back Tones. 90 M€, 1500 p
., listed in Bombay.
Acquired by Synchronoss, listed on Nasdaq.
Director Professional Services, Solutions
◦ Growth from 6M€ to 15 M€ and from 10 to 35 millions
users between 2007 and 2013.
◦ Repeat business: T-Mobile (USA), Orange
◦ +10 M€ New business: AT&T (USA), T-Mobile (Allema
gne, Europe), Vodafone (UK, Europe), Time
Warner Cable (USA), Rogers (Canada)...◦ International: Turkcell, Telstra, HTC, Airtel, Motorola etc. ◦
Set up Agile (Scrum). Solutions
• Design: designing Solutions for clients with a te
am of architects
• Product: feature design, Roadmap, Marketing white
-papers, R&D
• Pre-Sales: Complex Bids, via integrators (Cap Gem
ini, Comverse...) then directly.
• Intellectual property: defense from patent infrin
gement allegations
Service Delivery
• Responsibility of customer projects, with a team
of 12 Project Managers.
Projects make for half of revenues, on top of licen
ses.
• Software deployment, including customization and
configuration
• Integration with customers enablers
• Custom software delivery
• Streamlining of deployment process (saving time,
increasing reliability)

News Agency producing Media, Internet and
Mobile content. IPO in 2011, then acquired by Publicis.
Chief TechnologyOfficer
◦
Growth from initiation to 2M€ in 2005.
◦ Clients for interactive media: Vizzavi (Vivendi),
Orange, SNCF, Yahoo, Le Parisien, Metro, Libération ...
◦ Created the content production platform in frugal mode.
◦ Financing: Innovation Label, Venture Capital 2 M€ 1st round, 1 M€ 2nd
round, governmental innovation fund RIAM 0,5M€. Innovation and partnerships
• Designed an innovative service platform for the production and delivery of multimedia news wires (Cloud CMS).
• Patented part of the technology.
• Built international standards with representatives of news agencies from 10 countries. Active member of NewsML/EventsML committee.
Customer projects management
• Designed and Delivered customer-specific interactive content projects for Web, Mobile, feeds, and Print (automated layout).
• Hired and developed the technology team (5p.) Partnership, Financing
• Developed the technological vision supporting the
business model, and leveraged it for financing.
Board member
• Led a 1.2 M€ development partnership between our start-up, a multinational company (Agence France Presse), and a laboratory.

Program Management, PMO

Gains in costs and time, in a large enterprise wi
th matrix organization.
Managed coordination, planning, reporting and budge
ting processes for 5-20 M€ investment
programs:
• «Internet, Intranet». First service offering to s
ubscribe additional options on-line.
• «Customer Service» Renewal of the system used by
2.000 customer-care operators

Consultant

Management consulting (Process Re-engineering, Benchmarking), ERP implementation, change management.
• International assignments with industrial clients: Delphi Automotive, Salins du Midi (Norton Salt), Reichold Chemicals (Londres, UK).