Iheb - Consultant HP
Ref : 160116S001-
2080 ARIANA (Tunisie)
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Consultant, Ingénieur système, Support utilisateurs (36 ans)
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Freelance
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Account Support Manager
Hewlett-PackardJan 2015 - aujourd'hui• Manage key HP customers in Algeria, Tunisia, Libya, and Ghana.
• Assist in managing delivery of industry support solution to HP customers.
• Proactively and reactively look for solutions to prevent problems from occurring in team/ technology area (servers, storage, Virtualization) • Acts as a technical reference, provides subject matter expertise for customers and drives service improvements drawing on ITIL best practices -
3PAR Technical Consult/ Storage Support Engineer
Hewlett-PackardJan 2014 - Jan 2015Provide customer support to resolve technical problems
• Review technical solutions for HP customer: configuration, compliance, compatibility
• Management of technical and administrative escalations -
HPSD Technical Reference / Storage Support Engineer
Hewlett-PackardJan 2013 - Jan 2014• Coaching new hires
Technology: iSCSI, SAS, FCoE, FC - Environment: NAS, SAN, and DAS.
• Technical reference for complex and critical issues.
• Provide customer support to resolve technical problems
- Devices supported: EVA, MSA, storage server, san switch, virtual connect. -
HPSD Technical Consult / Storage Support Engineer
Hewlett-PackardJan 2012 - Jan 2013Review technical solutions for HP customer: configuration, compliance, compatibility ...
• Management of technical and administrative escalations
• Management of collaborations with other teams
• Provide customer support to resolve technical problems
• Ensure customer satisfaction -
trainee developer
Genitech TunisiaJan 2011 - Jan 2012Estimate and developments of the application ******** automated mechanism for updating ancillary databases
Technologies j2ee, CSS, XML framework: e-Citiz -
ADSL networks management center : trainee developer
Tunisie TelecomJan 2009 - aujourd'huiManagement application to verify compliance of ADSL rate.
Technologies: Java DB: MySql, Posgress -
Tunisian Company of Telecommunication Company (Sotetel)Jan 2008 - aujourd'hui
Computer network and IP telephony installation Maintenance of PABX-IPBX switch
Education and degrees
• June 2012 National Engineering Diploma in computer Science
Higher Private School of Engineering and Technology (ESPRIT)
• June 2009 Diploma in computer network and telecommunication
National Institute of Applied Science and Technology (INSAT)
• June 2006 Scientific Bachelor section Experimental Science
Pioneer School of Ariana (LPA)
Certification
CLA : SUSE Certified Linux Administrator - SLE 11
VCP : VMware Certified Professional
ITIL-Foundation
BCFA- Brocade Certified Fabric Administrator Gen 5
CCNA1 : Network Fundamentals, CCNA2 : Routing Protocols
Wilson Learning : SIGNATURE SERVICE:
Training
Technical training
SUSE CLP Academy
Install, Configure, and Manage for 3par StoreServ and Legacy (HP Datacenter Grenoble French)
Install, Configure and Manage for Enterprise Virtual Array (HP Datacenter Grenoble French)
Install, Configure and Manage for XP24000 (HP Datacenter Grenoble French)
HP blade system C series virtual connect
HP storage product and server (3PAR,EVA,MSA, storage server storeEasy,proliant server,blade server,)
VMware vSphere 5.5 Install, Configure, Manage
HP-UX boot camp
Management training
ITIL foundation
Training for HRaccess company (concepts HR + tools HRaccess7)
Mini MBA and Agile Project management
Skills
OS : SUSE LINUX ,HPUX
Storage:
• Switch B series Brocade /M series (MC data switch‘s)/ C series (Cisco).
• HP storage systems: NAS/DAS/SAN.
• HP 3PAR (T, F, V Class), StoreServ.
• HP MSA (Modular smart Array), 1000; 1510i, 2000 G1& G2, P2000 ,1040,2040
• HP EVA (Enterprise Virtual Array). RA/MA Technologies (HSG /HSZ Controller).
• HP Proliant Servers: HP ML, DL, BL (Blades Class p & Class C) Series.
Programming :
language: JAVA,C|C++,Sql|PLSQL, Prolog, c# , xml(dtd,xsl,xsd)
Tech : J2EE, SPRING, .net , J2ME ,web service SOA
Web Tech : HTML,CSS, JAVA Script, Joomla,JSF , Richfaces ,Vaadin
SGBD : Mysql, Oracle10g, SQL server, Access
ORM : Hibernate,Toplink
Conception: UML & Merise Design Pattern ( Singleton, Abstract Factory,. . .)
Software : e-Citiz(IDE), Visual Studio 2010, Eclipse, netbeans , Macromedia Dramwever8 ,
packet tracer , logoCreater, Biztalk2010 ,Snort ,Nagios ,LDAP
Networking: Installation and network administration, DSLAM management (Huawei, ZTE, Alcatel), Network security
(backtrack)
Methodology: Agile progect management (Scrum,XP, 2TUP)
Behavioral capacity for analysis and synthesis, team spirit and listening ability
Languages knowledge
Arab Maternal
French Fluent
English Professional
German notion
• June 2012 National Engineering Diploma in computer Science
Higher Private School of Engineering and Technology (ESPRIT)
• June 2009 Diploma in computer network and telecommunication
National Institute of Applied Science and Technology (INSAT)
• June 2006 Scientific Bachelor section Experimental Science
Pioneer School of Ariana (LPA)
Certification
CLA : SUSE Certified Linux Administrator - SLE 11
VCP : VMware Certified Professional
ITIL-Foundation
BCFA- Brocade Certified Fabric Administrator Gen 5
CCNA1 : Network Fundamentals, CCNA2 : Routing Protocols
Wilson Learning : SIGNATURE SERVICE:
Training
Technical training
SUSE CLP Academy
Install, Configure, and Manage for 3par StoreServ and Legacy (HP Datacenter Grenoble French)
Install, Configure and Manage for Enterprise Virtual Array (HP Datacenter Grenoble French)
Install, Configure and Manage for XP24000 (HP Datacenter Grenoble French)
HP blade system C series virtual connect
HP storage product and server (3PAR,EVA,MSA, storage server storeEasy,proliant server,blade server,)
VMware vSphere 5.5 Install, Configure, Manage
HP-UX boot camp
Management training
ITIL foundation
Training for HRaccess company (concepts HR + tools HRaccess7)
Mini MBA and Agile Project management
Skills
OS : SUSE LINUX ,HPUX
Storage:
• Switch B series Brocade /M series (MC data switch‘s)/ C series (Cisco).
• HP storage systems: NAS/DAS/SAN.
• HP 3PAR (T, F, V Class), StoreServ.
• HP MSA (Modular smart Array), 1000; 1510i, 2000 G1& G2, P2000 ,1040,2040
• HP EVA (Enterprise Virtual Array). RA/MA Technologies (HSG /HSZ Controller).
• HP Proliant Servers: HP ML, DL, BL (Blades Class p & Class C) Series.
Programming :
language: JAVA,C|C++,Sql|PLSQL, Prolog, c# , xml(dtd,xsl,xsd)
Tech : J2EE, SPRING, .net , J2ME ,web service SOA
Web Tech : HTML,CSS, JAVA Script, Joomla,JSF , Richfaces ,Vaadin
SGBD : Mysql, Oracle10g, SQL server, Access
ORM : Hibernate,Toplink
Conception: UML & Merise Design Pattern ( Singleton, Abstract Factory,. . .)
Software : e-Citiz(IDE), Visual Studio 2010, Eclipse, netbeans , Macromedia Dramwever8 ,
packet tracer , logoCreater, Biztalk2010 ,Snort ,Nagios ,LDAP
Networking: Installation and network administration, DSLAM management (Huawei, ZTE, Alcatel), Network security
(backtrack)
Methodology: Agile progect management (Scrum,XP, 2TUP)
Behavioral capacity for analysis and synthesis, team spirit and listening ability
Languages knowledge
Arab Maternal
French Fluent
English Professional
German notion
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