Ben Slama - Consultant CRM

Ref : 190330D002
Photo de Ben Slama, Consultant CRM
Compétences
CRM
Expériences professionnelles
  • Jan 2013 - Jan 2016

    - Coordinate with project teams to create and administer project plans and reports
    - Maintain tracking databases
    - Control safety Equipements and disponibility of Spare Parts
    - Confer with project staff to outline the work plan
    - Document installation steps of every project
    - Communicate project status adequately to the project team
    - Monthly meeting with the client (Principal client Nokia Seamens Network)
    - Maintain adequate communication regarding project status with the client
    - Verification that all Equipement located on site (Telecom Equipement)
    - Ensure the good installation of the equipement
    - Coordination between Nokia Seamens Network and technical Team
    - Work closely with PM to ensure project progresses on schedule and within prescribed
    budget
    - Assists with administrative preparation for various meetings (internal & External
    meeting)
    - Prepare project reports and deliver to project staff

  • ODELIT

    MPS Project Manager
    aujourd'hui

    An IT services company operating in the field of document management, the only HP
    MPS partner in Tunisia
    February 2016- Present
    - Provide on-site visits to perform audit missions :
    o Ensure study data for the current print Park
    o Cheking the Client's infrastructure: presence of a print server or not…
    o Cheking connection type : USB printer or network
    - Analyze the customer's need and then design the most adequate technical
    solution for the infrastructure ; verification compatibility of the solution with
    the customer's internal applications.
    - Define the technical aspects of the machines according to the needs of the
    customer: model of the machines will be proposed according the activity of the
    customer (speed of printing, performance, printing technology)…
    - Ensure the installation and deployment of the POCs for the software solutions
    of print fleet management: HP Access Control and Papercut (reports, control
    access right for users, print archiving, secure printing ...)
    - Creating quotes for hardware and supplies, estimate consumption per project
    (for Hardware and supplies) via HP internal tools (HP portal, IQ).
    - Deploy software solutions for electronic document management:
    Dematerialization of documents.
    - Install, configure and deploy monitoring solutions for print fleet (KAPAX):
    o Checking the ink level
    o Manage alerts
    o Have a visibility of technical malfunctions of the printers
    - Supporting costumer: proposal software to reduce printing costs , supporting
    to choose the adequate model….
    - Define and negotiate SLA's with the customer (time to process the incident, the
    presence of a spare machine).
    - Set up alerts on thresholds for toners replacements using KAPAX (Automate the
    process of delivering consumables)
    PROFILE
    Project Manager | Telecom Project Coordinator
    - Ensure the Support between end-users and HP, to maintain customer satisfaction
    - Ensure Stock Management:
    o Consumable supply according to customers ' monthly consumption:
    Original supplies: HP provides Special quotation for MPS (SCRP discount)
    Compatible supplies: (upon customer request ), import from China (AMIDA)
    o Hardware provisioning based on projects , HP specific MPS prices
    - Project monitoring for ongoing projects :
    o Monthly meeting to ensure the satisfaction of the customers
    o Optimization by checking the filling rate: compare the toner capacity with the number of
    printed pages
    o Possibility to extend the contract
    o Monthly printing report
    o Provide the clients with the most up to date printing technology available
    - Organize workshop with customers: demonstrate HP products (software and hardware).
    - Participate in events organized by HP (Recently training printing in Marrakech...)
    - Follow-up of project installation schedules (interface between helpdesk team and client)
    - Follow-up technical support: respect of the SLA, ensure the good progress of the
    implementation of the solution.
    - Monitoring dashboards by project (cost, print volume, counter…)
    - Participate with DOP for the implementation of operating procedures.
    Telecom Project Coordinator
    Omega Engineering Services
    Company specializing in the field of engineering, expertise of telecommunication networks and
    Installation of mobile telephony equipment

Études et formations
  • Master Management De Projets École Supérieure de Commerce de Tunis

    2012
  • Licence appliquée en science de gestion École Supérieure de Commerce de Tunis

    2010
  • Baccalauréat section Economie & Gestion

    Lycée Marsa Saada
    2006
Autres compétences
CERTIFICATIONS
2017
HP Sales Certified - Managed Print Specialist Premier
HP Sales Certified - Managed Print Specialist Select

2016
Certification Sage PAIE, ERP
Certification Sage Commerciale

COMPETENCES
Gestion de projet- Technicien de négociation- Planification des projets -Financement des projet Achat- Vente

Langues
Francais
Anglais

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