Ayoub - Consultant CRM

PROFESSIONAL EXPERIENCE

InFact Group - Consulting Group France, Germany, US, India (APAC)
IT Consulting and Strategy Director 2012 to present
Promoted by group CEO to lead group operations and strategy. Conducted in-depth IS/IT governance programs for multinational companies representing different industrial sector. Worked with development, consulting and business teams to develop services and solutions for customers and partners. Main objective is to reduce delivery costs and diversify activities.
Major Accomplishments:
• Introduced Matrix organization structure and virtual teams. Set Processes of collaboration with offshore team and quality standards. (Result -> high resources availability, Short R&D Cycle, Margin increase of about 30%)
• Proactively refocused activity on data management and mobility in anticipation of the disruptive Oracle CRM market changes. Liaised with building technical and business offers, compliance, structuring, presales and building alliances. (Result -> Premium partnership with Talend and SAP, Data Quality As a Service (DQAS), Data Quality team contribution of 20% global revenue )
• Finalized InFact Group PMME© (Project Management Methodology for Cloud Solutions), GoMobile© (PMM for Mobile Solutions) and PLM2012 (Product Lifecycle Management). (Result: Quality and Standards, Projects Monitoring (Earned Value Management), Mobile quick start offer)
• Global Customers: Nestlé, Sodexo, Dassault Systems, Lafarge, Mediq, Ipsen, QPark, Saria Industries, Paris Airports, Hub One, Vodafone, Siemens, Société Générale, EL Kendi, Bouygues Energy, SteelCase, Multiburo, Invacare. (Description of Major projects given upon request)

InFact France – Consulting Company France (European territory)
Project Director then Projects Pole Manager 2006 to 2012
Advanced company growth goals by performing analyses, designing solutions, generating proposals and directing programs for major clients in Europe and US. Collaborated with Vendors (Oracle, SAP, SalesForce and Talend), integrators and customers’ teams to deliver the technical expertise and the business value expected by Clients.
Major Accomplishments:
• Directed a team of business and technical consultants, architects and developers, and a presales team to successful proposals and projects. (Result -> Excellence Certifications Program, Best SaaS Project in France 2012, ~5M€ Revenue )
• Coordinated R&D activities to develop specific productivity solutions for Sales, Service, and marketing. Set a complete offer for data governance and data quality framework (Result -> 3 profitable products certified by Oracle and SalesForce)
• Participated in the enablement of the German and the US entities. Trained the managers and worked with local partners to promote group services and solutions. (Result -> 25% of group revenue generated in Germany and US in 2013)

Voith Turbo – Transport and Automotive Company Germany - France 2005 to 2006

Project Manager
Recruited by the General Manager France and CIO Germany to manage the implementation of the ERP (MS Navision) in France and interface it with Group Back Office (SAP and EDI). Conducted workshops with managers and key users to elicit business requirements and draft migration from local legacy systems to group systems.
Major Accomplishments:
• Conducted an initial change management actions (live my life) with all the key users facilitating users adoption and encourage them to participate in the workshops. (Result -> Commitment of users to the project, Users Adoption)
• Coordinated activities of internal team (3 IT resources and 2 Business analysts) and external integrator to deliver on time and meet success after a previous failure. (Result -> Successful delivery of Core features, incremental changes)
• Reported project progress to all stakeholders using a project status report for project tea, dashboard for project committee and balanced scorecard for top management. (Result -> Project delivered on budget with reasonable schedule variance)

Institut de Commerce et de Gestion France 2004 to 2005

Technical Consultant (project contract)
Implemented a local area network in each site and a secured connection between the sites. Managed EasyPVM project, using distributed machines to offer the best quality of service in term of availability, continuity and security.