Yuval - Consultant CLARIFY

Ref : 100706R001
Photo de Yuval, Consultant CLARIFY
Compétences
Expériences professionnelles
  • Microsoft Dynamics 365 Expert

    NextGen Consulting
    2011 - aujourd'hui

    Business analysis, High-level design, Technical level detailed design, client and server side customization and
    implementation of Dynamics CRM 2011, 2013, 2015, CRM 2016 and 365 based solutions.
    Sample Projects:
     Binary Options vendor, 80 active users: Sales & Retention & Service.
     ISP (Internet Provider) Pre-Sale, Sales, Service, Maintenance (contracts, site installations).
     Migration CRM 2011 to CRM 2016
     Migration customer data (accounts, contacts) from Salesforce to Dynamics using SSIS.

  • AmdocsCRM Senior Expert / Consultant / Development

    Amdocs
    2004 - 2010

    Senior Amdocs CRM expert
    Solution architect, CRM design & development lead, Developer for the Amdocs CRM and reference
    implementation using the Smart Client Technology. Deep familiarity with Call Center business processes
    Amdocs CRM Smart Client Extensive Hands On
    o Worked on Amdocs CRM 7.5 smart client UI design, implementation and customization.
    o Implemented Amdocs CRM data modeling concepts; used data modeling tools; extensive work with Schema
    Manager
    o Extensive familiarity with both functional and technical concepts in Clear Support/Support, Call
    Centre/Customer Interaction Manager. (Have worked on both smart client and web client)
    o Designed and developed add on features to the Amdocs CRM application (Social Media functionality).
    o Hands on experience with database technologies (SQL Server and Oracle).
    o Prepared and supervised technical and functional specs (high level and detailed level design).
    o Developed, supervised, provided training having exceptional knowledge at Amdocs CRM smart client
    customization concepts: CBO, Worker Beans, Load Bean, Save Bean, XBean and XVo
    o Deployed integrated CRM / OMS development environment (Java/J2EE )
    Proficient at deploying applications on Weblogic / Websphere application server
    o Hands on with management of various stages of a development project (Requirement gathering, requirement
    soliciting, functional analysis, technical analysis, designing, developing and testing).
    o Hands on using Amdocs Process Manager (APM): Design and implementation of APM engine driving Amdocs
    Smart Client CIM and OMS business processes.
    o Hands on UI screen design (usability), Client side (UI) and server side development.
    o CRM Integration with Process Automation (APM - Amdocs Process Manager process driven UI)
    o Seamless integration with peripheral applications (Billing, OMS, CTI)
    o integration with external analyzed social networks data for improving CSR work
    5
    Yuval Rashelbach
    22 Refidim St. Tel Aviv 69982 Israel +972-50-747-8320 (mobile) +972-3-649-2175 (desk)
    http://nextgencon.com yuval.rashelbach@nextgencon.com
    Development, Development Management, Consulting
    o Developer for large J2EE JSP (Amdocs CRM web/thin client) project
    o Solution Architect for successful large CRM / BSS projects
    o Business Processes analysis (based on eTOM / ITIL standards)
    o Consultancy, effort estimation
    o Review and quality assurance for Amdocs CRM design and build process
    o Created coding standards for Amdocs delivery group
    o Technical code review,
    o Performance improvement.
    o Provide consultancy for all projects aspects: from business requirements to actual technical implementation.
    o Provide intensive close work with large (thin client) development groups, bridging gaps between customer’s
    IT, Business and offshore development.
    Customer facing and leadership roles
     2008 – 2010 Amdocs Innovation Lab
    o Led CRM scoping, design and development of highly integrated CRM-OMS-AMSS POC and demo scenarios.
    o Led remote development tasks
    o Led new innovative initiatives to improve OOB functionality
    o Participated and successfully contributed to customer facing sessions with T1 customers.
    o Provided technical training at customer site.
     2006 - 2007 – Telstra (Australia) (CRM)
    o Led intensive scoping sessions with the customer
    o Led high level design
     2006 - T-Online (Germany) Classic to Thin Client migration project - CRM lead
    o Led series of scoping sessions with customer, successfully gained customer trust.
    o Led group of more than 50 off-shore developers to perform code improvement, design and
    implementation of new modules.
    o Led improved coding standards initiative.
     2004 Telkom SA – Led Deployment and Roadmap analysis task, presented to senior customer management.

  • ClarifyCRM Project Manager, Solution Lead

    FIS (formerly SUNGARD Business Integration)
    1999 - 2004

    Project manager / solution architect / developer and full hands on implementation of a global ClarifyCRM
    project for geographically distributed enterprise with offices located in NY, London, Zurich, Singapore and TelAviv.
    o FIS (formerly SunGard Business Integration) is a banking solution suite for retail, corporate and private banks
    and provides banking professionals with solutions for core banking, customer centricity, channel
    management, payments and treasury and liquidity management, as well as governance, risk & compliance.
    Ambit’s suite of banking components and integrated solutions help to improve a bank’s understanding and
    management of its customers, capital and staff operations, thereby improving long-term profitability,
    customer satisfaction and operational effectiveness and leading them down the path to become The Well
    Managed Bank.
    6
    Yuval Rashelbach
    22 Refidim St. Tel Aviv 69982 Israel +972-50-747-8320 (mobile) +972-3-649-2175 (desk)
    http://nextgencon.com yuval.rashelbach@nextgencon.com
    Project Management / Solution Architect:
    o Managed complete project lifecycle
    o Design implementation and management of global service assurance project.
    o Managed complex technical implementations
    o Customer facing requirement analysis and review
    o Market solutions / technologies analysis,
    o Performed Gap analysis / System design workshops,
    o Design and implementation (UI, modeling, development) of new functionalities on top of OOB product (Clarify
    baseline):
    o Developed, enhanced and implemented eSupport (customer web portal)
    o Designed, developed and implemented new Clear Support modules (Classic Client);
    (SLA management, Auto Destination Rules management UI).
    o Integration of Web and rich client environments
    o Plan of global communication infrastructure
    o Provided consultancy and mentoring
    o Integration with 3rd party tools (BI Reporting tools – SAP Business Objects)
    o An Amdocs reference project for Gartner Group (2003).
    Development:
    o Developed global Enterprise Customer Support and Product development application on Clarify CRM Classic
    client
    Integration:
    o Integrated Amdocs CRM based solution with leading 3rd party tools such as 'SAP Business Objects', providing
    diverse sophisticated reporting capabilities for the end users.

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