Olivier - Chef de projet SALESFORCE

Ref : 100317S001
Photo d'Olivier, Chef de projet SALESFORCE
Compétences
SALESFORCE
Expériences professionnelles

  • Consultant at Kerensen Consulting

    Since
    Jan 2008 - aujourd'hui

    Customers: SMB’s and large account such as Société Générale bank, ADP GSI and Legrand or Telecommunications companies.
    Description: Provide customers in the retail and services industries, with a SaaS CRM leader solution to meet their specific challenges and enable them to profit from the benefits of Cloud Computing.
    Achievements: Participated in ******** CRM projects in all phases and activities from Pre-sales to Support.

    • Pre-Sales
    o Analyzed customer requirements to evaluate man-days load
    o Participated to build commercial offer

    • Consulting
    o Audited legacy system to fit new business needs
    o Designed technical integration solution
    o Improved Apex coding (Governor limits, Mass Update)

    • Delivery
    o Managed Business requirements gathering ( workshop and specifications)
    o Performed ******** and ******** configuration.(SFA, support, marketing, custom application)
    o Produced Apex and Visualforce developments.
    o Performed Data migration with Dataloader

    • Change management
    o Planned and Co-ordinated communication plan
    o Trained end users and administrator

    • Project management
    o Supervised a ******** team of 2-3 consultants.
    o Participated to project reviews
    OpenAir (Profesional Services Automation solution)

    Achievements: To support its growth, Kerensen Consulting decided to deploy a PSA Solution. I acted as a key user during business processes optimization workshops and became the solution administrator.
    • Trained 25 consultants
    • Customized OpenAir configuration software to fit new business needs
    Enterprise Performance Management Methodology
    Description: Designed a packaged offer to enable SMB to optimize their business processes and defined a business transformation roadmap to align IT with the business.
    • Sales
    o Qualified leads
    o Organized customer events
    • Delivery
    o Set an audit tool kit up
    o Defined business transformation roadmap

  • Consultant, CSC (Internship)

    Oracle Ebusiness Suite Customer : SACEM
    2007 - 2008

    Description: SACEM needed to comply to the new internet French music law. SACEM decided to define and optimize its invoicing business processes to improve customer satisfaction.
    Achievements: Participated in an ERP project from Design solution to Support phases
    • Delivery
    o Managed Business requirements gathering ( workshop and specifications)
    o Configured the Oracle Account Receivable (AR) module
    o Managed User Acceptance Tests of AR module

  • Architect junior,

    EDF Group (Internship)
    2006 - 2007

    Service Oriented Architecture
    Description: As SOA projects were increasing, EDF’s Chief Information Officer wanted to define and document Service Oriented Architecture(SOA) projects best practices.
    Achievements: Supported the Chief Information Officer in defining and documenting EDF’s SOA project Group’s internal best practices.
    • Interviewed and synthesized SOA projects team’s experiences.
    • Searched and identified the SOA projects best practices.
    • Defined and documented the SOA projects development methodology.
    • Defined and built information systems management KPI.

Études et formations

  • Master 2 128 E-management Organization, Strategies and Information System Paris Dauphine University Option consulting & ERP Note : Ranked second among the graduates of the academic year 2007-2008

    2007

  • Bachelor year 3 and Master 1 MIAGE, Information System and Management

    Paris Dauphine University
    2004

  • Bachelor of Science, Information System and Project Management

    Napier University, Edinburgh
    2003
Autres compétences
Skills :
Languages
• English : fluent (TOEIC : 850)
• French : Mother tongue
• Portuguese (Brazil): Good knowledge.

Certification & Training
• ******** Training : CON 201, ADM 201
• Magic Software IBOLT Training : ******** connector fundamentals.

Computing
• Business Process : UML, Merise, BPMN
• Programming : Apex, Visualforce, XML and Web Service
• Database Language : SOQL, SOSL and SQL
• BPM Software : MagicSoftware IBOLT and RunMyProcess
• Others : Word, PowerPoint, Excel and MS Project

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