Olivier - Chef de projet SALESFORCE

Ref : 100317S001

75011 PARIS
Chef de projet, Développeur, Consultant fonctionnel (40 ans)
Freelance

Compétences

SALESFORCE

Expériences professionnelles

Consultant at Kerensen Consulting

Since
Jan 2008 - aujourd'hui
Customers: SMB’s and large account such as Société Générale bank, ADP GSI and Legrand or Telecommunications companies.
Description: Provide customers in the retail and services industries, with a SaaS CRM leader solution to meet their specific challenges and enable them to profit from the benefits of Cloud Computing.
Achievements: Participated in ******** CRM projects in all phases and activities from Pre-sales to Support.

• Pre-Sales
o Analyzed customer requirements to evaluate man-days load
o Participated to build commercial offer

• Consulting
o Audited legacy system to fit new business needs
o Designed technical integration solution
o Improved Apex coding (Governor limits, Mass Update)

• Delivery
o Managed Business requirements gathering ( workshop and specifications)
o Performed ******** and ******** configuration.(SFA, support, marketing, custom application)
o Produced Apex and Visualforce developments.
o Performed Data migration with Dataloader

• Change management
o Planned and Co-ordinated communication plan
o Trained end users and administrator

• Project management
o Supervised a ******** team of 2-3 consultants.
o Participated to project reviews
OpenAir (Profesional Services Automation solution)

Achievements: To support its growth, Kerensen Consulting decided to deploy a PSA Solution. I acted as a key user during business processes optimization workshops and became the solution administrator.
• Trained 25 consultants
• Customized OpenAir configuration software to fit new business needs
Enterprise Performance Management Methodology
Description: Designed a packaged offer to enable SMB to optimize their business processes and defined a business transformation roadmap to align IT with the business.
• Sales
o Qualified leads
o Organized customer events
• Delivery
o Set an audit tool kit up
o Defined business transformation roadmap
Consultant, CSC (Internship)

Oracle Ebusiness Suite Customer : SACEM
2007 - 2008
Description: SACEM needed to comply to the new internet French music law. SACEM decided to define and optimize its invoicing business processes to improve customer satisfaction.
Achievements: Participated in an ERP project from Design solution to Support phases
• Delivery
o Managed Business requirements gathering ( workshop and specifications)
o Configured the Oracle Account Receivable (AR) module
o Managed User Acceptance Tests of AR module
Architect junior,

EDF Group (Internship)
2006 - 2007
Service Oriented Architecture
Description: As SOA projects were increasing, EDF’s Chief Information Officer wanted to define and document Service Oriented Architecture(SOA) projects best practices.
Achievements: Supported the Chief Information Officer in defining and documenting EDF’s SOA project Group’s internal best practices.
• Interviewed and synthesized SOA projects team’s experiences.
• Searched and identified the SOA projects best practices.
• Defined and documented the SOA projects development methodology.
• Defined and built information systems management KPI.

Études et formations

Master 2 128 E-management Organization, Strategies and Information System Paris Dauphine University Option consulting & ERP Note : Ranked second among the graduates of the academic year 2007-2008

2007
Bachelor year 3 and Master 1 MIAGE, Information System and Management

Paris Dauphine University
2004
Bachelor of Science, Information System and Project Management

Napier University, Edinburgh
2003

Autres compétences

Skills :
Languages
• English : fluent (TOEIC : 850)
• French : Mother tongue
• Portuguese (Brazil): Good knowledge.

Certification & Training
• ******** Training : CON 201, ADM 201
• Magic Software IBOLT Training : ******** connector fundamentals.

Computing
• Business Process : UML, Merise, BPMN
• Programming : Apex, Visualforce, XML and Web Service
• Database Language : SOQL, SOSL and SQL
• BPM Software : MagicSoftware IBOLT and RunMyProcess
• Others : Word, PowerPoint, Excel and MS Project