Nora - Business Analyst CRM

Ref : 160101L001

75013 PARIS
Business Analyst (37 ans)
Freelance

Compétences

CRM

Expériences professionnelles

Digital Project Manager

BNP Paribas Personal Finance Paris,France
Jan 2017 - aujourd'hui
• Manage the development team of B2C & B2B2C websites (********), customer spaces, simulation and subscription solutions, and content management systems, made up of 8 onsite developers in France and 10 offshore consultants in Chennai, India, deploying solutions across 25 countries
• Lead efforts to disseminate Scrum methodology within BNP, developing materials and workshops, as well as coaching teams, Scrum masters, business analysts, managers and executives on Agile values and principles
• Responsible for the execution of business marketing operations and advertising campaigns, leading to a 10% increase in web traffic in the last quarter
• Develop and maintain relationships with key client decision makers (45 partners and 60 web merchants), by organizing and leading pursuit teams, helping develop proposals, and managing the creation of new subscription processes, growing client base by 15%
• Designed and implemented new key workflow processes concerning on-boarding clients within the division, increasing efficiency by 20%
Senior Managing Consultant

Taxis G7 Paris, France
Jan 2015 - Jan 2017
• Managed Digital and Business Project Team, composed of 4 consultants, which was in charge of the Taxi Pak Project, a 24/7 software solution responsible for the real-time GPS tracking of 8,000 G7 fleet cars, as well as 3,300 affiliate taxis and partner taxis outside of Paris
• Oversaw implementation of a new website design and enrolment platform, improving brand awareness from 13% to 38%
• Industrialized the interconnection process, developing and leading the launch of new interconnections of the 'hub' (a cab’s key asset) and taxi dispatch solutions
• Developed and led a new product demonstration campaign, resulting in a 30% increase in sales over comparable product lines
• Oversaw an average of 50,000 journeys and hundreds of users daily from the call centre
Remarketing Corporate Manager

Arval Paris, France
Jan 2012 - Jan 2014
• Launched Motortrade, a new product dedicated to the sale of used cars, in 47 countries across Europe, the Americas and Asia, leading to 3.6 billion euros in sales
• Collaborated with preferred funders to develop funding solutions for used car remarketing, gaining 9 major new contractors within 1 year
• Managed the remarketing strategy of internal cars with stakeholders and service providers, identifying areas for improvement and leading to profitability increases for over 50 stakeholders
• Defined and produced International Fleet Agreements that contributed to Arval obtaining ISO 140001 certification in 2013
• Initialized a new logistical framework for buy back and remarketing of cars
Quality of Service Project Manager

SFR Paris,France
Jan 2010 - Jan 2012
• Lead SIRIUS project to assess interest in tailor-made solutions that would measure key account customer satisfaction with mobile data and Wi-Fi services through Android Smartphones and 3G+ dongle usage, the success of which helped SFR to generate new reports in real time, becoming the best operator in client satisfaction
• Defined and executed the strategy for mobile data traffic, use and service monitoring, optimizing traffic and mobile network capacity, leading to AFNOR quality certification
• Managed and customized a key platform that processed information used for big data analyses, promoting its adoption in the French, Spanish, Polish and Jordanian business units, leading to the resolution of more than 80% of the critical defects previously experienced in data processing within 6 months of widespread implementation
Digital Project Manager

Orange Paris,France
Jan 2008 - Jan 2010
• Managed offshore development and test teams using Agile Scrum, consisting of 5 front-end and 12 back-end individuals, focused on better understanding subscribers’ needs and discovering potential ways to improve offers

Études et formations

EDUCATION & CERTIFICATIONS

Paris, France 2015
Scrum stitute
Coach Agile and Scrum Master Certification
PMI Institute

Project Management Professional 2014 Certification
INSEA Rabat, Morocco

MSc, Software Engineering 2006 – 2009

Moulay Youssef Preparatory School Rabat, Morocco

Undergraduate Course, Mathematics Concentration 2004 – 2006

Autres compétences

EDUCATION & CERTIFICATIONS

Paris, France 2015
Scrum stitute
Coach Agile and Scrum Master Certification
PMI Institute

Project Management Professional 2014 Certification
INSEA Rabat, Morocco

MSc, Software Engineering 2006 – 2009

Moulay Youssef Preparatory School Rabat, Morocco

Undergraduate Course, Mathematics Concentration 2004 – 2006