Eric - Assistant à maîtrise d'ouvrage ADSL

EXPERIENCE

April 2014 - to date Sales Agent – European market Vocalcentre
Vocalcentre is a French langage off-shore Contact Center with 200 positions in Libreville, Gabon (Central Africa)
April 2013 – november 2013 Field Account Executive ASG Software Solutions, Paris
Sectors : industry (Group EADS), banking (Crédit Mutuel Arkéa, Crédit Mutuel Euro Information), telecoms (SFR)
Solutions: Cloud Automation & Orchestration, IT Asset & Service Management (SaaS), datacenter licence cost optimisation,
Enterprise Content Management

2004- march2013 Senior Client Manager Convergys EMEA, Paris
Accounts : Orange Group (affiliates in France, Romania, Slovakia, Austria, La Réunion, Spain), Bouygues Telecom, Francaise des Jeux, Netsize, EWE Tel (Germany), Banksys (Belgium).
Overall revenue €4M/ year.
Building long-term Trusted Advisor customer relationships “high and wide”. Identifying up-sell/ cross-sell business opportunities. Leading the sales drive. Supervision of and ultimate responsibility for the delivery.
Significant projects :

A billing system in the gaming sector, for Française des Jeux (FDJ) n°1 lottery in Europe.
Opening an entirely new market sector.
Convergys was sub-contractor to Atos. We delivered all billing customisation & integration services, within the overall SI transformation project led by Atos. I represented my company at the Steering Committees.
“Scope-creep” a major issue. 2 year project duration. 19 Change Requests prior to go-live. Increased services revenues +100% .
License €400k + Services €1500k
Off-shore development model : front-office in France, back-office in India.

A PCRF engine, for Orange Austria
First EMEA reference for Convergys. Joint Press Release at go-live.
The scope was to upgrade the Convergys rating & billing engine and replace the legacy mediation software.
8 months delivery. Convergys was prime contractor. The Project Manager reported to me. I represented Convergys at the Steering Committees.
The project was required to meet the July 1st 2010 deadline of the European Union “anti-bill-shock” regulation. Slippage was not an option, so the risk mitigation plan had to be truly exhaustive.
License €350k+ services €210k
3 business-critical data conversion projects to convert the currency in the rating & billing system
- 2005 Orange Romania billing currency conversion from Old Lei to New Lei.
- 2006 Orange Romania rating currency conversion from US$ to €.
- 2008 Orange Slovakia adoption of the € as national currency.
In all these projects the Project Manager reported to me.
These projects necessitated developping, testing and running scripts on the database to convert all monetary fields. The balance on each customer's account had to be identical before & after the conversion.
Our contract imposed severe quality criteria for go-live. We also had to meet government-imposed deadlines. Achieving near-perfect balances required iterations of script running, checking the balance results, and taking appropriate corrective action on the scripts and/or the data.
In each project we beat the contractual go-live requirements and received the customer's congratulations.

2 Consulting assignments
- 2008 Orange Romania : consultancy assignment to advise the finance department how to make best use of reporting facilities of the billing system
- 2009 Orange Réunion : study and recommendations to make the customer's IS ready for the launch of 3G technology on the island

A Billing software major version upgrade, for Bouygues Telecom
Upgrade services delivered by Capgemini.
My role was to undertake responsibility for the software quality of the new version and report on bug fixing. Relatively few bugs but very demanding customer, expecting a higher than usual level of attention from Convergys.
I had to manage customer escalations to executive-level.
I played a dual-facing role across cultural boundaries : managing this French customer's expectations of the supplier, and simultaneously my American executives' understanding of the customer's behaviour.

2002-2003 Setting up and running a Project Management Office Convergys EMEA, Paris
SIMBAD project : large billing system replacement project, 20Million subs, Orange France
Creation of tasks in Convergys time-tracking system. Reporting on time expenditure, progress and forecasting closure of tasks. Overall responsibility to keep the project plan up-to-date.

2001 Customer advisor, systems integration project SchlumbergerSema, Belo Horizonte, Brasil
Large BSS Integration and data migration project , Telemig Cellular.
Assisting the customer in supervising/ steering the prime contractor.

1995-2000 Project Manager, Billing implementations for Telecoms operators worldwide Sema Group, Paris
Customers in Romania, Bulgaria, Saudi Arabia, India, Singapore.
Required frequent assignments on customer premises, of varying durations up to 6 months on site.
Responsibilities typically included :
- Hardware priming
- Customisations of the core product prior to launch
- Business configuration
- User training
- Acceptance testing
- Legacy systems data migration
- Software maintenance under warranty
- Functional enhancements post launch
- Monthly project financial reporting

1991-1994 Technical Architecture Consultant, IT Masterplan assignments Sema Group, Paris

1988-1990 Analyst-Programmer in Germany Logica GmbH, Darmstadt