Jean Claude - Consultant technique SERVICENOW

Ref : 210327E001
Photo de Jean Claude, Consultant technique SERVICENOW
Compétences
Expériences professionnelles
  • Colmar, Grand Est, France
    Jan 2021 - Jan 2021

  • ServiceNow Consultant/Admin

    Liebherr Group · ContractLiebherr Group · Contract
    Jan 2021 - aujourd'hui

  • ServiceNow Developer

    Econocom France Paris
    Jan 2021 - Jan 2021

    • Responsible for the techn ical specification and implementation of the SNow integration
    • Provide expertise on all technical questions related to development on of SNow
    • Develops the technical solutions, implements them and performs the component integration tests
    • Understand the business needs and the needs to standardize processes, and build this into the design
    • Understand the large scale thinking and approach needed for success of the project

  • ServiceNow Developer /Designer Contract

    Waterlogic UK Wolverhampton
    Jan 2019 - Jan 2020

    • Implementing and maintaining processes, procedures and associated plans for ServiceNow administration, support, and usage.
    • Designing and implementing Service Catalog
    • Designing and implementing Change Management
    • Designing and Implementing Workflows for Service Catalog and Change Management
    • Integrating Cloud App Security with ServiceNow
    • Customize ServiceNow in the following areas: Workflows, Business Rules, Client Scripts, Script Includes, UI Scripts, Service Portal, and API

  • ServiceNow Developer Contract

    GLIDE UK Clevedon
    Jan 2019 - Jan 2019

    Bidirectional Integration ServiceNow - DocuSign
    • Bidirectional Integration ServiceNow - Slack
    • predominantly worked on following modules: PPM (implementing submodule i.e. Leads, Commercial Model, Opportunity, Contract) Incident and SN Portal
    • Customize ServiceNow in the following areas: Workflows, Business Rules, Client Scripts, Script Includes, UI Scripts, Service Portal, and API WebHooks

  • ServiceNow Developer Contract

    NATIXIS/BPCE Paris/France
    Jan 2018 - Jan 2019

    My primary focus was on support, development, and administration of the ServiceNow application.
    This includes supporting major project initiatives to introduce new capabilities into the application to support the organisation and addressing a high volume of small enhancements to support operational process areas.
    • Provides information on the detailed technical design and development of applications using existing and emerging technology platforms.
    • Designs and codes application programs; performs testing for developed applications.
    • Conducts analyses of organizational needs and goals for the development and implementation of application systems
    • Integrating 2 ServiceNow instance using REST API
    • Integrating ServiceNow with One Identity Manager (Third party)
    • Supervising and training Junior Developer

  • ServiceNow Developer Contract

    ITSMGroup GmbH Bodenheim/Germany
    Jan 2018 - Jan 2018

    As a contracted Senior Technical Consultant as part of the Development Unit, responsible for analysing and resolving complex defect as well as implementing user
    enhancement request. Working alongside a team of 20 Business analysts, testers, project managers, developers and administrators in a scrum/agile fashion. Working closely with the System Architect and the Product managers to ensure the product compliance with customer request and the product roadmap while improving on design and functionalities. Has predominantly worked on following modules :
    HR (Onboarding, implementing CoE prebuilt HR Services)
    Finance, PM(Project Management),Incident, Change, SN Portal, Service Request, REST API

  • Product Manager /Designer Contract

    Audatex/Solera Inc. Theale
    Jan 2018 - Jan 2018

    Operations
    • Provide Application support and enhancements to help drive the business operations.
    • Perform all aspects of Platform Administration, Development and implementation of solutions for the ServiceNow Helsinki, Istanbul, Jakarta, platform Identify areas for improvement to enable the implementation of these strategies
    • Designing Workflows and Ticketing System in SNOW for embedding 7 work methods coming from 7 different ticketing system
    • Administrating, Implementating and managing all ServiceNow modules including: ITSM, Report, Discovery, Orchestration, and other modules
    • Customize ServiceNow in the following areas: Business Rules, Client Scripts, Script Includes, UI Scripts, Service Portal, and API WebHooks
    • Provide advanced support for Service Now by troubleshooting, implementing bug fixes and root cause analysis etc. for all modules

  • ServiceNow Developer Contract

    BMWGROUP Munich/Germany
    Jan 2017 - Jan 2017

    • Implementing and maintaining processes, procedures and associated plans for ServiceNow administration, support, and usage.
    • Provide guidance to business units in the review of potential ServiceNow functions and integration to existing systems.
    • Ensure adherence to bank standards and industry best practices while following business requirements.
    • Follow and maintain company, department, and team policies/standards/procedures.
    • Identify and leverage integration opportunities at the software and interface level in order to optimize the ServiceNow platform.
    • Participate in all stages of developing ServiceNow functions: design, build, test, implement and maintain.
    • Investigate, troubleshoot, and resolve ServiceNow related issues

  • ServiceNow Technical Consultant

    Fruition partners a CSC Company Bracknell
    Jan 2015 - Jan 2017

    Responsible for implementation of the technical deployment of cloud-based solutions that meet clients’ business needs, primarily the ServiceNow tool
    Responsible for requirements scoping; installation, configuration & customization of the tool; and application of programming techniques to develop robust solutions on time throughout the projects. Providing guidance on technical matters to both the client and internal resources alike, creating a collaborative environment that maintains scope and, in the end, meets all the objectives set by the statement of work. Acting as developer, I am also tasked to design and build ServiceNow applications implementing a diverse range of development stories.

    Accreditation certificates:
    ** Performance Analytics
    ** Change Management
    ** Incident Management
    ** Problem Management
    ** Discovery, SCCM

    Integrations:
    LDAP, JIRA, SCCM, EMAIL, SSO, ADFS
    SN Bootcamps and training:
    ** ServiceNow Implementation
    ** ServiceNow Administration
    ** Performance Analytics
    ** ServiceNow Integration
    ** ServiceNow Scripting
    ** ServiceNow Asset Management

Études et formations
  • Trend Micro – Level 1 and Level 2 Certificates

    2004
  • Obtained Computer Application & Development Diploma Trend Micro Certified Systems Engineer

    Bohlscheid Dusseldorf, Germany
    1999
  • Technical Support Engineer

    ServiceMax UK Homebased
Autres compétences
• PC-Cillin VB
• ISVW SMB 5.50
• CSM Suite V2.0
• Neatsuite training courses
• Netscreen training courses
• OfficeScan
• Groupware
• Internet
• Networking

KEY SKILLS
• Fluent in French, English and German
• Certified SNOW Admin and Implementation
• HR COE, Portal, Integration with Workday
• SNOW integration with third party
• Hands-on dev experience on ITSM, PPM, CSM modules
• Agile experience
• JAVASCRIPT, PASCAL, VB 6, VBA, #Net
• HTML, XML, Web Services
• Database (RDBMS) ACCESS, T-SQL Programming
• Crystal Reports, SalesForce, Jira, OpenErp, Nuxeo
• Certificated Network Security Engineer (Trend Micro Products)
- Knowledge of Networks and Security,VPN, TCP/IP
- SAP Netweaver: BI Modelling, Implementing, Reporting , Query and Analysis

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