Jean Claude - Consultant technique SERVICENOW

ServiceNow Consultant/Admin

ServiceNow Developer

• Responsible for the techn ical specification and implementation of the SNow integration
• Provide expertise on all technical questions related to development on of SNow
• Develops the technical solutions, implements them and performs the component integration tests
• Understand the business needs and the needs to standardize processes, and build this into the design
• Understand the large scale thinking and approach needed for success of the project

ServiceNow Developer /Designer Contract

• Implementing and maintaining processes, procedures and associated plans for ServiceNow administration, support, and usage.
• Designing and implementing Service Catalog
• Designing and implementing Change Management
• Designing and Implementing Workflows for Service Catalog and Change Management
• Integrating Cloud App Security with ServiceNow
• Customize ServiceNow in the following areas: Workflows, Business Rules, Client Scripts, Script Includes, UI Scripts, Service Portal, and API

ServiceNow Developer Contract

Bidirectional Integration ServiceNow - DocuSign
• Bidirectional Integration ServiceNow - Slack
• predominantly worked on following modules: PPM (implementing submodule i.e. Leads, Commercial Model, Opportunity, Contract) Incident and SN Portal
• Customize ServiceNow in the following areas: Workflows, Business Rules, Client Scripts, Script Includes, UI Scripts, Service Portal, and API WebHooks

ServiceNow Developer Contract

My primary focus was on support, development, and administration of the ServiceNow application.
This includes supporting major project initiatives to introduce new capabilities into the application to support the organisation and addressing a high volume of small enhancements to support operational process areas.
• Provides information on the detailed technical design and development of applications using existing and emerging technology platforms.
• Designs and codes application programs; performs testing for developed applications.
• Conducts analyses of organizational needs and goals for the development and implementation of application systems
• Integrating 2 ServiceNow instance using REST API
• Integrating ServiceNow with One Identity Manager (Third party)
• Supervising and training Junior Developer

ServiceNow Developer Contract

As a contracted Senior Technical Consultant as part of the Development Unit, responsible for analysing and resolving complex defect as well as implementing user
enhancement request. Working alongside a team of 20 Business analysts, testers, project managers, developers and administrators in a scrum/agile fashion. Working closely with the System Architect and the Product managers to ensure the product compliance with customer request and the product roadmap while improving on design and functionalities. Has predominantly worked on following modules :
HR (Onboarding, implementing CoE prebuilt HR Services)
Finance, PM(Project Management),Incident, Change, SN Portal, Service Request, REST API

Product Manager /Designer Contract

Operations
• Provide Application support and enhancements to help drive the business operations.
• Perform all aspects of Platform Administration, Development and implementation of solutions for the ServiceNow Helsinki, Istanbul, Jakarta, platform Identify areas for improvement to enable the implementation of these strategies
• Designing Workflows and Ticketing System in SNOW for embedding 7 work methods coming from 7 different ticketing system
• Administrating, Implementating and managing all ServiceNow modules including: ITSM, Report, Discovery, Orchestration, and other modules
• Customize ServiceNow in the following areas: Business Rules, Client Scripts, Script Includes, UI Scripts, Service Portal, and API WebHooks
• Provide advanced support for Service Now by troubleshooting, implementing bug fixes and root cause analysis etc. for all modules

ServiceNow Developer Contract

• Implementing and maintaining processes, procedures and associated plans for ServiceNow administration, support, and usage.
• Provide guidance to business units in the review of potential ServiceNow functions and integration to existing systems.
• Ensure adherence to bank standards and industry best practices while following business requirements.
• Follow and maintain company, department, and team policies/standards/procedures.
• Identify and leverage integration opportunities at the software and interface level in order to optimize the ServiceNow platform.
• Participate in all stages of developing ServiceNow functions: design, build, test, implement and maintain.
• Investigate, troubleshoot, and resolve ServiceNow related issues

ServiceNow Technical Consultant

Responsible for implementation of the technical deployment of cloud-based solutions that meet clients’ business needs, primarily the ServiceNow tool
Responsible for requirements scoping; installation, configuration & customization of the tool; and application of programming techniques to develop robust solutions on time throughout the projects. Providing guidance on technical matters to both the client and internal resources alike, creating a collaborative environment that maintains scope and, in the end, meets all the objectives set by the statement of work. Acting as developer, I am also tasked to design and build ServiceNow applications implementing a diverse range of development stories.

Accreditation certificates:
** Performance Analytics
** Change Management
** Incident Management
** Problem Management
** Discovery, SCCM

Integrations:
LDAP, JIRA, SCCM, EMAIL, SSO, ADFS
SN Bootcamps and training:
** ServiceNow Implementation
** ServiceNow Administration
** Performance Analytics
** ServiceNow Integration
** ServiceNow Scripting
** ServiceNow Asset Management